Customer Experience Monitoring Market Report

Global and Region Customer Experience Monitoring Market Demand & Opportunity Outlook 2022-2028

  • POSTDATE：Aug 02, 2022
  • PAGES：220
  • REPORT CODE：GMM987518
  • REPORT SUMMARY
  • TABLE OF CONTENTS

  • The report details the trend, potential and market size of Customer Experience Monitoring market, and analyzes the current situation and prospects of the market from both qualitative and quantitative aspects, which can be roughly divided into three parts.

    The first part (Chapter1-7) mainly covers the qualitative analysis of Customer Experience Monitoringmarket, defines the market attractiveness level of Customer Experience Monitoring market through Porter's Five Forces Analysis, and summarizes the different factors in the overall environment through PEST analysis. Understand the distribution of industrial chain value in each link of industrial chain through the analysis of industrial chain structure. Thus estimate the market space of each link.

    The second part (Chapter8-12), based on the segmentation of Customer Experience Monitoring industry, describes the types of Customer Experience Monitoring market, the applications of major players and the market size, and deeply analyzes the current situation of the global Customer Experience Monitoring market and the development prospects and opportunities of Customer Experience Monitoring industry.

    The third part (Chapter14-15) includes the market positions of the major players and information on the market participants, which will help you gain a comprehensive understanding of the current competitive situation and potential growth opportunities in the market.

    As COVID-19 continues to impact the global economy in 2022, the report also considers the short - and long-term impacts of COVID-19 on the global Customer Experience Monitoring market in Chapter 13.

    By Player:

    • Nokia Siemens Networks Oy (Finland)

    • CA Technologies, Inc (US)

    • CorrelSense, Inc (US)

    • Oracle Corporation (US)

    • Dominion Digital, Inc (US)

    • Aternity, Inc (US)

    • Inforonics Global Services, LLC (US)

    • RADCOM Ltd (Israel)

    • IBM (US)

    • Compuware Corporation (US)

    • RadioOpt GmbH (Germany)

    • Comarch SA (Poland)

    • BMC Software, Inc (US)

    • Knoa Software, Inc (US)

    • Riverbed Technology, Inc (US)

    • Huawei Technologies Co, Ltd (China)

    • KoHorts IT Services, LLC (US)

    By Type:

    • PC Terminal

    • Mobile Terminal

    By End-User:

    • Retail

    • Bank & Finance Institution

    • Hospital

    • Others

    By Geography:

    • United States

    • Europe

    • China

    • Japan

    • India

    • South Korea

  • TABLE OF CONTENT

    1 Introduction

    • 1.1 Market Definition

    • 1.2 Market Segment Analysis

    • 1.3 Market Size 2022

    • 1.4 Customer Experience Monitoring Market Outlook: Forecast for 2022 - 2028

    • 1.5 Pricing Analysis

    2 Executive Summary

    3 Customer Experience Monitoring Market Lineage Outlook

    • 3.1 Parent Market Outlook

    • 3.2 Related/Ancillary Market Outlook

    • 3.3 Penetration & Growth Prospect Mapping, 2022

    4 Market Analysis Tools: Porter's Five Forces

    • 4.1 Supplier Power

    • 4.2 Buyer Power

    • 4.3 Substitution Threat

    • 4.4 Threat of New Entrants

    • 4.5 Competitive Rivalry

    5 Customer Experience Monitoring Industry Analysis - PEST (Political & Legal, Economic, Social, and Technological)

    • 5.1 Political/Legal Landscape

    • 5.2 Economic Landscape

    • 5.3 Social Landscape

    • 5.4 Technology Landscape

    6 Customer Experience Monitoring Market - Value Chain Analysis

    • 6.1 Industry's Value Chain Analysis

    • 6.2 Product Life Cycle

    • 6.3 User Perspective Analysis

    7 Region and Country-wise Customer Experience Monitoring Market Analysis and Outlook to 2022

    • 7.1 Global Customer Experience Monitoring Consumption (2017-2022)

    • 7.2 United States Customer Experience Monitoring Consumption (2017-2022)

    • 7.3 Europe Customer Experience Monitoring Consumption (2017-2022)

    • 7.4 China Customer Experience Monitoring Consumption (2017-2022)

    • 7.5 Japan Customer Experience Monitoring Consumption (2017-2022)

    • 7.6 India Customer Experience Monitoring Consumption (2017-2022)

    • 7.7 South Korea Customer Experience Monitoring Consumption (2017-2022)

    8 Region and Country-wise Customer Experience Monitoring Market Analysis and Outlook to 2028

    • 8.1 Global Customer Experience Monitoring Consumption Forecast (2022-2028)

    • 8.2 United States Customer Experience Monitoring Consumption Forecast (2022-2028)

    • 8.3 Europe Customer Experience Monitoring Consumption Forecast (2022-2028)

    • 8.4 China Customer Experience Monitoring Consumption Forecast (2022-2028)

    • 8.5 Japan Customer Experience Monitoring Consumption Forecast (2022-2028)

    • 8.6 India Customer Experience Monitoring Consumption Forecast (2022-2028)

    • 8.7 South Korea Customer Experience Monitoring Consumption Forecast (2022-2028)

    9 Global Customer Experience Monitoring Market Outlook by Types and Applications to 2022

    • 9.1 Global Customer Experience Monitoring Consumption and Growth Rate by Type (2017-2022)

      • 9.1.1 Global PC Terminal Consumption and Growth Rate (2017-2022)

      • 9.1.2 Global Mobile Terminal Consumption and Growth Rate (2017-2022)

    • 9.2 Global Customer Experience Monitoring Consumption and Growth Rate by Application (2017-2022)

      • 9.2.1 Global Retail Consumption and Growth Rate (2017-2022)

      • 9.2.2 Global Bank & Finance Institution Consumption and Growth Rate (2017-2022)

      • 9.2.3 Global Hospital Consumption and Growth Rate (2017-2022)

      • 9.2.4 Global Others Consumption and Growth Rate (2017-2022)

    10 Global Customer Experience Monitoring Market Outlook by Types and Applications to 2028

    • 10.1 Global Customer Experience Monitoring Consumption Forecast and Growth Rate by Type (2022-2028)

      • 10.1.1 Global PC Terminal Consumption Forecast and Growth Rate (2022-2028)

      • 10.1.2 Global Mobile Terminal Consumption Forecast and Growth Rate (2022-2028)

    • 10.2 Global Customer Experience Monitoring Consumption Forecast and Growth Rate by Application (2022-2028)

      • 10.2.1 Global Retail Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.2 Global Bank & Finance Institution Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.3 Global Hospital Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.4 Global Others Consumption Forecast and Growth Rate (2022-2028)

    11 Global Customer Experience Monitoring Import and Export Analysis (Top 5 Countries)

    • 11.1 Global Customer Experience Monitoring Import by Region (Top 5 Countries) (2017-2028)

    • 11.2 Global Customer Experience Monitoring Export by Region (Top 5 Countries) (2017-2028)

    12 Coronavirus Disease (COVID-19) Impact

    • 12.1 Industry Impact Analysis

    • 12.2 Customer Experience Monitoring Market Outlook to 2028 - COVID-19 Affected Forecasts

    13 Competition Matrix

    • 13.1 Target Markets

    • 13.2 Comprehensive Analysis of Products in Competitive Markets

    14 Global Customer Experience Monitoring Market Competitive Analysis

    • 14.1 Nokia Siemens Networks Oy (Finland)

      • 14.1.1 Nokia Siemens Networks Oy (Finland) Company Details

      • 14.1.2 Nokia Siemens Networks Oy (Finland) Customer Experience Monitoring Sales, Price, Value and Gross Profit (2017-2022)

      • 14.1.3 Nokia Siemens Networks Oy (Finland) Customer Experience Monitoring Product and Service

    • 14.2 CA Technologies, Inc (US)

      • 14.2.1 CA Technologies, Inc (US) Company Details

      • 14.2.2 CA Technologies, Inc (US) Customer Experience Monitoring Sales, Price, Value and Gross Profit (2017-2022)

      • 14.2.3 CA Technologies, Inc (US) Customer Experience Monitoring Product and Service

    • 14.3 CorrelSense, Inc (US)

      • 14.3.1 CorrelSense, Inc (US) Company Details

      • 14.3.2 CorrelSense, Inc (US) Customer Experience Monitoring Sales, Price, Value and Gross Profit (2017-2022)

      • 14.3.3 CorrelSense, Inc (US) Customer Experience Monitoring Product and Service

    • 14.4 Oracle Corporation (US)

      • 14.4.1 Oracle Corporation (US) Company Details

      • 14.4.2 Oracle Corporation (US) Customer Experience Monitoring Sales, Price, Value and Gross Profit (2017-2022)

      • 14.4.3 Oracle Corporation (US) Customer Experience Monitoring Product and Service

    • 14.5 Dominion Digital, Inc (US)

      • 14.5.1 Dominion Digital, Inc (US) Company Details

      • 14.5.2 Dominion Digital, Inc (US) Customer Experience Monitoring Sales, Price, Value and Gross Profit (2017-2022)

      • 14.5.3 Dominion Digital, Inc (US) Customer Experience Monitoring Product and Service

    • 14.6 Aternity, Inc (US)

      • 14.6.1 Aternity, Inc (US) Company Details

      • 14.6.2 Aternity, Inc (US) Customer Experience Monitoring Sales, Price, Value and Gross Profit (2017-2022)

      • 14.6.3 Aternity, Inc (US) Customer Experience Monitoring Product and Service

    • 14.7 Inforonics Global Services, LLC (US)

      • 14.7.1 Inforonics Global Services, LLC (US) Company Details

      • 14.7.2 Inforonics Global Services, LLC (US) Customer Experience Monitoring Sales, Price, Value and Gross Profit (2017-2022)

      • 14.7.3 Inforonics Global Services, LLC (US) Customer Experience Monitoring Product and Service

    • 14.8 RADCOM Ltd (Israel)

      • 14.8.1 RADCOM Ltd (Israel) Company Details

      • 14.8.2 RADCOM Ltd (Israel) Customer Experience Monitoring Sales, Price, Value and Gross Profit (2017-2022)

      • 14.8.3 RADCOM Ltd (Israel) Customer Experience Monitoring Product and Service

    • 14.9 IBM (US)

      • 14.9.1 IBM (US) Company Details

      • 14.9.2 IBM (US) Customer Experience Monitoring Sales, Price, Value and Gross Profit (2017-2022)

      • 14.9.3 IBM (US) Customer Experience Monitoring Product and Service

    • 14.10 Compuware Corporation (US)

      • 14.10.1 Compuware Corporation (US) Company Details

      • 14.10.2 Compuware Corporation (US) Customer Experience Monitoring Sales, Price, Value and Gross Profit (2017-2022)

      • 14.10.3 Compuware Corporation (US) Customer Experience Monitoring Product and Service

    • 14.11 RadioOpt GmbH (Germany)

      • 14.11.1 RadioOpt GmbH (Germany) Company Details

      • 14.11.2 RadioOpt GmbH (Germany) Customer Experience Monitoring Sales, Price, Value and Gross Profit (2017-2022)

      • 14.11.3 RadioOpt GmbH (Germany) Customer Experience Monitoring Product and Service

    • 14.12 Comarch SA (Poland)

      • 14.12.1 Comarch SA (Poland) Company Details

      • 14.12.2 Comarch SA (Poland) Customer Experience Monitoring Sales, Price, Value and Gross Profit (2017-2022)

      • 14.12.3 Comarch SA (Poland) Customer Experience Monitoring Product and Service

    • 14.13 BMC Software, Inc (US)

      • 14.13.1 BMC Software, Inc (US) Company Details

      • 14.13.2 BMC Software, Inc (US) Customer Experience Monitoring Sales, Price, Value and Gross Profit (2017-2022)

      • 14.13.3 BMC Software, Inc (US) Customer Experience Monitoring Product and Service

    • 14.14 Knoa Software, Inc (US)

      • 14.14.1 Knoa Software, Inc (US) Company Details

      • 14.14.2 Knoa Software, Inc (US) Customer Experience Monitoring Sales, Price, Value and Gross Profit (2017-2022)

      • 14.14.3 Knoa Software, Inc (US) Customer Experience Monitoring Product and Service

    • 14.15 Riverbed Technology, Inc (US)

      • 14.15.1 Riverbed Technology, Inc (US) Company Details

      • 14.15.2 Riverbed Technology, Inc (US) Customer Experience Monitoring Sales, Price, Value and Gross Profit (2017-2022)

      • 14.15.3 Riverbed Technology, Inc (US) Customer Experience Monitoring Product and Service

    • 14.16 Huawei Technologies Co, Ltd (China)

      • 14.16.1 Huawei Technologies Co, Ltd (China) Company Details

      • 14.16.2 Huawei Technologies Co, Ltd (China) Customer Experience Monitoring Sales, Price, Value and Gross Profit (2017-2022)

      • 14.16.3 Huawei Technologies Co, Ltd (China) Customer Experience Monitoring Product and Service

    • 14.17 KoHorts IT Services, LLC (US)

      • 14.17.1 KoHorts IT Services, LLC (US) Company Details

      • 14.17.2 KoHorts IT Services, LLC (US) Customer Experience Monitoring Sales, Price, Value and Gross Profit (2017-2022)

      • 14.17.3 KoHorts IT Services, LLC (US) Customer Experience Monitoring Product and Service

    15 Appendix


    TABLE OF CHARTS

    • Table Definition of Customer Experience Monitoring

    • Figure Customer Experience Monitoring Picture

    • Table Global Customer Experience Monitoring Market Size and Forecast 2022 - 2028 (USD million)

    • Figure Global Customer Experience Monitoring Market Size and Forecast 2022 - 2028 (USD million)

    • Figure Global Customer Experience Monitoring Market: Year-over-year Growth 2022 - 2028 (%)

    • Table Parent Market Analysis

    • Figure Parent Market Price

    • Table Related/Ancillary Market Outlook Analysis

    • Table Supplier Power Analysis

    • Table Buyer Power Analysis

    • Table Substitution Threat Analysis

    • Table Threat of New Entrants Analysis

    • Table Competitive Rivalry Analysis

    • Figure Global Customer Experience Monitoring Consumption by Country (2017-2022)

    • Figure United States Customer Experience Monitoring Consumption and Growth Rate (2017-2022)

    • Table Europe Customer Experience Monitoring Consumption and Growth Rate (2017-2022)

    • Figure China Customer Experience Monitoring Consumption and Growth Rate (2017-2022)

    • Figure Japan Customer Experience Monitoring Consumption and Growth Rate (2017-2022)

    • Figure India Customer Experience Monitoring Consumption and Growth Rate (2017-2022)

    • Figure South Korea Customer Experience Monitoring Consumption and Growth Rate (2017-2022)

    • Figure Global Customer Experience Monitoring Consumption Forecast by Country (2022-2028)

    • Figure United States Customer Experience Monitoring Consumption Forecast and Growth Rate (2022-2028)

    • Table Europe Customer Experience Monitoring Consumption Forecast and Growth Rate (2022-2028)

    • Figure China Customer Experience Monitoring Consumption Forecast and Growth Rate (2022-2028)

    • Figure Japan Customer Experience Monitoring Consumption Forecast and Growth Rate (2022-2028)

    • Figure India Customer Experience Monitoring Consumption Forecast and Growth Rate (2022-2028)

    • Figure South Korea Customer Experience Monitoring Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global PC Terminal Consumption and Growth Rate (2017-2022)

    • Figure Global Mobile Terminal Consumption and Growth Rate (2017-2022)

    • Figure Global Retail Consumption and Growth Rate (2017-2022)

    • Figure Global Bank & Finance Institution Consumption and Growth Rate (2017-2022)

    • Figure Global Hospital Consumption and Growth Rate (2017-2022)

    • Figure Global Others Consumption and Growth Rate (2017-2022)

    • Figure Global PC Terminal Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Mobile Terminal Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Retail Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Bank & Finance Institution Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Hospital Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Others Consumption Forecast and Growth Rate (2022-2028)

    • Table Global Customer Experience Monitoring Import by Region (Top 5 Countries) (2017-2028)

    • Table Global Customer Experience Monitoring Export by Region (Top 5 Countries) (2017-2028)

    • Table Nokia Siemens Networks Oy (Finland) (Foundation Year, Company Profile and etc.)

    • Table Nokia Siemens Networks Oy (Finland) Customer Experience Monitoring Sales, Price, Value and Gross Profit (2017-2022)

    • Table Nokia Siemens Networks Oy (Finland) Customer Experience Monitoring Product and Service

    • Table CA Technologies, Inc (US) (Foundation Year, Company Profile and etc.)

    • Table CA Technologies, Inc (US) Customer Experience Monitoring Sales, Price, Value and Gross Profit (2017-2022)

    • Table CA Technologies, Inc (US) Customer Experience Monitoring Product and Service

    • Table CorrelSense, Inc (US) (Foundation Year, Company Profile and etc.)

    • Table CorrelSense, Inc (US) Customer Experience Monitoring Sales, Price, Value and Gross Profit (2017-2022)

    • Table CorrelSense, Inc (US) Customer Experience Monitoring Product and Service

    • Table Oracle Corporation (US) (Foundation Year, Company Profile and etc.)

    • Table Oracle Corporation (US) Customer Experience Monitoring Sales, Price, Value and Gross Profit (2017-2022)

    • Table Oracle Corporation (US) Customer Experience Monitoring Product and Service

    • Table Dominion Digital, Inc (US) (Foundation Year, Company Profile and etc.)

    • Table Dominion Digital, Inc (US) Customer Experience Monitoring Sales, Price, Value and Gross Profit (2017-2022)

    • Table Dominion Digital, Inc (US) Customer Experience Monitoring Product and Service

    • Table Aternity, Inc (US) (Foundation Year, Company Profile and etc.)

    • Table Aternity, Inc (US) Customer Experience Monitoring Sales, Price, Value and Gross Profit (2017-2022)

    • Table Aternity, Inc (US) Customer Experience Monitoring Product and Service

    • Table Inforonics Global Services, LLC (US) (Foundation Year, Company Profile and etc.)

    • Table Inforonics Global Services, LLC (US) Customer Experience Monitoring Sales, Price, Value and Gross Profit (2017-2022)

    • Table Inforonics Global Services, LLC (US) Customer Experience Monitoring Product and Service

    • Table RADCOM Ltd (Israel) (Foundation Year, Company Profile and etc.)

    • Table RADCOM Ltd (Israel) Customer Experience Monitoring Sales, Price, Value and Gross Profit (2017-2022)

    • Table RADCOM Ltd (Israel) Customer Experience Monitoring Product and Service

    • Table IBM (US) (Foundation Year, Company Profile and etc.)

    • Table IBM (US) Customer Experience Monitoring Sales, Price, Value and Gross Profit (2017-2022)

    • Table IBM (US) Customer Experience Monitoring Product and Service

    • Table Compuware Corporation (US) (Foundation Year, Company Profile and etc.)

    • Table Compuware Corporation (US) Customer Experience Monitoring Sales, Price, Value and Gross Profit (2017-2022)

    • Table Compuware Corporation (US) Customer Experience Monitoring Product and Service

    • Table RadioOpt GmbH (Germany) (Foundation Year, Company Profile and etc.)

    • Table RadioOpt GmbH (Germany) Customer Experience Monitoring Sales, Price, Value and Gross Profit (2017-2022)

    • Table RadioOpt GmbH (Germany) Customer Experience Monitoring Product and Service

    • Table Comarch SA (Poland) (Foundation Year, Company Profile and etc.)

    • Table Comarch SA (Poland) Customer Experience Monitoring Sales, Price, Value and Gross Profit (2017-2022)

    • Table Comarch SA (Poland) Customer Experience Monitoring Product and Service

    • Table BMC Software, Inc (US) (Foundation Year, Company Profile and etc.)

    • Table BMC Software, Inc (US) Customer Experience Monitoring Sales, Price, Value and Gross Profit (2017-2022)

    • Table BMC Software, Inc (US) Customer Experience Monitoring Product and Service

    • Table Knoa Software, Inc (US) (Foundation Year, Company Profile and etc.)

    • Table Knoa Software, Inc (US) Customer Experience Monitoring Sales, Price, Value and Gross Profit (2017-2022)

    • Table Knoa Software, Inc (US) Customer Experience Monitoring Product and Service

    • Table Riverbed Technology, Inc (US) (Foundation Year, Company Profile and etc.)

    • Table Riverbed Technology, Inc (US) Customer Experience Monitoring Sales, Price, Value and Gross Profit (2017-2022)

    • Table Riverbed Technology, Inc (US) Customer Experience Monitoring Product and Service

    • Table Huawei Technologies Co, Ltd (China) (Foundation Year, Company Profile and etc.)

    • Table Huawei Technologies Co, Ltd (China) Customer Experience Monitoring Sales, Price, Value and Gross Profit (2017-2022)

    • Table Huawei Technologies Co, Ltd (China) Customer Experience Monitoring Product and Service

    • Table KoHorts IT Services, LLC (US) (Foundation Year, Company Profile and etc.)

    • Table KoHorts IT Services, LLC (US) Customer Experience Monitoring Sales, Price, Value and Gross Profit (2017-2022)

    • Table KoHorts IT Services, LLC (US) Customer Experience Monitoring Product and Service


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