Customer Service Software Market Report

Global and Region Customer Service Software Market Demand & Opportunity Outlook 2022-2028

  • POSTDATE：Aug 01, 2022
  • PAGES：212
  • REPORT CODE：GMM976656
  • REPORT SUMMARY
  • TABLE OF CONTENTS

  • The report details the trend, potential and market size of Customer Service Software market, and analyzes the current situation and prospects of the market from both qualitative and quantitative aspects, which can be roughly divided into three parts.

    The first part (Chapter1-7) mainly covers the qualitative analysis of Customer Service Softwaremarket, defines the market attractiveness level of Customer Service Software market through Porter's Five Forces Analysis, and summarizes the different factors in the overall environment through PEST analysis. Understand the distribution of industrial chain value in each link of industrial chain through the analysis of industrial chain structure. Thus estimate the market space of each link.

    The second part (Chapter8-12), based on the segmentation of Customer Service Software industry, describes the types of Customer Service Software market, the applications of major players and the market size, and deeply analyzes the current situation of the global Customer Service Software market and the development prospects and opportunities of Customer Service Software industry.

    The third part (Chapter14-15) includes the market positions of the major players and information on the market participants, which will help you gain a comprehensive understanding of the current competitive situation and potential growth opportunities in the market.

    As COVID-19 continues to impact the global economy in 2022, the report also considers the short - and long-term impacts of COVID-19 on the global Customer Service Software market in Chapter 13.

    By Player:

    • Yekaliva

    • NGDesk

    • Zendesk

    • ServiceGuru

    • Eudata

    • Oracle

    • SAP

    • HelpCrunch

    • Freshdesk

    • Spiraldesk

    • RingCentral

    • Salesforce

    • HubSpot

    • Netsuite

    • Dimelo (Spiraldesk)

    • Kayako

    • LiveAgent

    • Gladly

    • Dimelo (RingCentral)

    • DataKnowl

    By Type:

    • Cloud Based

    • On-Premise

    By End-User:

    • Large Enterprise

    • SMEs

    By Geography:

    • United States

    • Europe

    • China

    • Japan

    • India

    • South Korea

  • TABLE OF CONTENT

    1 Introduction

    • 1.1 Market Definition

    • 1.2 Market Segment Analysis

    • 1.3 Market Size 2022

    • 1.4 Customer Service Software Market Outlook: Forecast for 2022 - 2028

    • 1.5 Pricing Analysis

    2 Executive Summary

    3 Customer Service Software Market Lineage Outlook

    • 3.1 Parent Market Outlook

    • 3.2 Related/Ancillary Market Outlook

    • 3.3 Penetration & Growth Prospect Mapping, 2022

    4 Market Analysis Tools: Porter's Five Forces

    • 4.1 Supplier Power

    • 4.2 Buyer Power

    • 4.3 Substitution Threat

    • 4.4 Threat of New Entrants

    • 4.5 Competitive Rivalry

    5 Customer Service Software Industry Analysis - PEST (Political & Legal, Economic, Social, and Technological)

    • 5.1 Political/Legal Landscape

    • 5.2 Economic Landscape

    • 5.3 Social Landscape

    • 5.4 Technology Landscape

    6 Customer Service Software Market - Value Chain Analysis

    • 6.1 Industry's Value Chain Analysis

    • 6.2 Product Life Cycle

    • 6.3 User Perspective Analysis

    7 Region and Country-wise Customer Service Software Market Analysis and Outlook to 2022

    • 7.1 Global Customer Service Software Consumption (2017-2022)

    • 7.2 United States Customer Service Software Consumption (2017-2022)

    • 7.3 Europe Customer Service Software Consumption (2017-2022)

    • 7.4 China Customer Service Software Consumption (2017-2022)

    • 7.5 Japan Customer Service Software Consumption (2017-2022)

    • 7.6 India Customer Service Software Consumption (2017-2022)

    • 7.7 South Korea Customer Service Software Consumption (2017-2022)

    8 Region and Country-wise Customer Service Software Market Analysis and Outlook to 2028

    • 8.1 Global Customer Service Software Consumption Forecast (2022-2028)

    • 8.2 United States Customer Service Software Consumption Forecast (2022-2028)

    • 8.3 Europe Customer Service Software Consumption Forecast (2022-2028)

    • 8.4 China Customer Service Software Consumption Forecast (2022-2028)

    • 8.5 Japan Customer Service Software Consumption Forecast (2022-2028)

    • 8.6 India Customer Service Software Consumption Forecast (2022-2028)

    • 8.7 South Korea Customer Service Software Consumption Forecast (2022-2028)

    9 Global Customer Service Software Market Outlook by Types and Applications to 2022

    • 9.1 Global Customer Service Software Consumption and Growth Rate by Type (2017-2022)

      • 9.1.1 Global Cloud Based Consumption and Growth Rate (2017-2022)

      • 9.1.2 Global On-Premise Consumption and Growth Rate (2017-2022)

    • 9.2 Global Customer Service Software Consumption and Growth Rate by Application (2017-2022)

      • 9.2.1 Global Large Enterprise Consumption and Growth Rate (2017-2022)

      • 9.2.2 Global SMEs Consumption and Growth Rate (2017-2022)

    10 Global Customer Service Software Market Outlook by Types and Applications to 2028

    • 10.1 Global Customer Service Software Consumption Forecast and Growth Rate by Type (2022-2028)

      • 10.1.1 Global Cloud Based Consumption Forecast and Growth Rate (2022-2028)

      • 10.1.2 Global On-Premise Consumption Forecast and Growth Rate (2022-2028)

    • 10.2 Global Customer Service Software Consumption Forecast and Growth Rate by Application (2022-2028)

      • 10.2.1 Global Large Enterprise Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.2 Global SMEs Consumption Forecast and Growth Rate (2022-2028)

    11 Global Customer Service Software Import and Export Analysis (Top 5 Countries)

    • 11.1 Global Customer Service Software Import by Region (Top 5 Countries) (2017-2028)

    • 11.2 Global Customer Service Software Export by Region (Top 5 Countries) (2017-2028)

    12 Coronavirus Disease (COVID-19) Impact

    • 12.1 Industry Impact Analysis

    • 12.2 Customer Service Software Market Outlook to 2028 - COVID-19 Affected Forecasts

    13 Competition Matrix

    • 13.1 Target Markets

    • 13.2 Comprehensive Analysis of Products in Competitive Markets

    14 Global Customer Service Software Market Competitive Analysis

    • 14.1 Yekaliva

      • 14.1.1 Yekaliva Company Details

      • 14.1.2 Yekaliva Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.1.3 Yekaliva Customer Service Software Product and Service

    • 14.2 NGDesk

      • 14.2.1 NGDesk Company Details

      • 14.2.2 NGDesk Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.2.3 NGDesk Customer Service Software Product and Service

    • 14.3 Zendesk

      • 14.3.1 Zendesk Company Details

      • 14.3.2 Zendesk Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.3.3 Zendesk Customer Service Software Product and Service

    • 14.4 ServiceGuru

      • 14.4.1 ServiceGuru Company Details

      • 14.4.2 ServiceGuru Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.4.3 ServiceGuru Customer Service Software Product and Service

    • 14.5 Eudata

      • 14.5.1 Eudata Company Details

      • 14.5.2 Eudata Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.5.3 Eudata Customer Service Software Product and Service

    • 14.6 Oracle

      • 14.6.1 Oracle Company Details

      • 14.6.2 Oracle Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.6.3 Oracle Customer Service Software Product and Service

    • 14.7 SAP

      • 14.7.1 SAP Company Details

      • 14.7.2 SAP Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.7.3 SAP Customer Service Software Product and Service

    • 14.8 HelpCrunch

      • 14.8.1 HelpCrunch Company Details

      • 14.8.2 HelpCrunch Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.8.3 HelpCrunch Customer Service Software Product and Service

    • 14.9 Freshdesk

      • 14.9.1 Freshdesk Company Details

      • 14.9.2 Freshdesk Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.9.3 Freshdesk Customer Service Software Product and Service

    • 14.10 Spiraldesk

      • 14.10.1 Spiraldesk Company Details

      • 14.10.2 Spiraldesk Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.10.3 Spiraldesk Customer Service Software Product and Service

    • 14.11 RingCentral

      • 14.11.1 RingCentral Company Details

      • 14.11.2 RingCentral Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.11.3 RingCentral Customer Service Software Product and Service

    • 14.12 Salesforce

      • 14.12.1 Salesforce Company Details

      • 14.12.2 Salesforce Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.12.3 Salesforce Customer Service Software Product and Service

    • 14.13 HubSpot

      • 14.13.1 HubSpot Company Details

      • 14.13.2 HubSpot Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.13.3 HubSpot Customer Service Software Product and Service

    • 14.14 Netsuite

      • 14.14.1 Netsuite Company Details

      • 14.14.2 Netsuite Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.14.3 Netsuite Customer Service Software Product and Service

    • 14.15 Dimelo (Spiraldesk)

      • 14.15.1 Dimelo (Spiraldesk) Company Details

      • 14.15.2 Dimelo (Spiraldesk) Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.15.3 Dimelo (Spiraldesk) Customer Service Software Product and Service

    • 14.16 Kayako

      • 14.16.1 Kayako Company Details

      • 14.16.2 Kayako Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.16.3 Kayako Customer Service Software Product and Service

    • 14.17 LiveAgent

      • 14.17.1 LiveAgent Company Details

      • 14.17.2 LiveAgent Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.17.3 LiveAgent Customer Service Software Product and Service

    • 14.18 Gladly

      • 14.18.1 Gladly Company Details

      • 14.18.2 Gladly Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.18.3 Gladly Customer Service Software Product and Service

    • 14.19 Dimelo (RingCentral)

      • 14.19.1 Dimelo (RingCentral) Company Details

      • 14.19.2 Dimelo (RingCentral) Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.19.3 Dimelo (RingCentral) Customer Service Software Product and Service

    • 14.20 DataKnowl

      • 14.20.1 DataKnowl Company Details

      • 14.20.2 DataKnowl Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.20.3 DataKnowl Customer Service Software Product and Service

    15 Appendix


    TABLE OF CHARTS

    • Table Definition of Customer Service Software

    • Figure Customer Service Software Picture

    • Table Global Customer Service Software Market Size and Forecast 2022 - 2028 (USD million)

    • Figure Global Customer Service Software Market Size and Forecast 2022 - 2028 (USD million)

    • Figure Global Customer Service Software Market: Year-over-year Growth 2022 - 2028 (%)

    • Table Parent Market Analysis

    • Figure Parent Market Price

    • Table Related/Ancillary Market Outlook Analysis

    • Table Supplier Power Analysis

    • Table Buyer Power Analysis

    • Table Substitution Threat Analysis

    • Table Threat of New Entrants Analysis

    • Table Competitive Rivalry Analysis

    • Figure Global Customer Service Software Consumption by Country (2017-2022)

    • Figure United States Customer Service Software Consumption and Growth Rate (2017-2022)

    • Table Europe Customer Service Software Consumption and Growth Rate (2017-2022)

    • Figure China Customer Service Software Consumption and Growth Rate (2017-2022)

    • Figure Japan Customer Service Software Consumption and Growth Rate (2017-2022)

    • Figure India Customer Service Software Consumption and Growth Rate (2017-2022)

    • Figure South Korea Customer Service Software Consumption and Growth Rate (2017-2022)

    • Figure Global Customer Service Software Consumption Forecast by Country (2022-2028)

    • Figure United States Customer Service Software Consumption Forecast and Growth Rate (2022-2028)

    • Table Europe Customer Service Software Consumption Forecast and Growth Rate (2022-2028)

    • Figure China Customer Service Software Consumption Forecast and Growth Rate (2022-2028)

    • Figure Japan Customer Service Software Consumption Forecast and Growth Rate (2022-2028)

    • Figure India Customer Service Software Consumption Forecast and Growth Rate (2022-2028)

    • Figure South Korea Customer Service Software Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Cloud Based Consumption and Growth Rate (2017-2022)

    • Figure Global On-Premise Consumption and Growth Rate (2017-2022)

    • Figure Global Large Enterprise Consumption and Growth Rate (2017-2022)

    • Figure Global SMEs Consumption and Growth Rate (2017-2022)

    • Figure Global Cloud Based Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global On-Premise Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Large Enterprise Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global SMEs Consumption Forecast and Growth Rate (2022-2028)

    • Table Global Customer Service Software Import by Region (Top 5 Countries) (2017-2028)

    • Table Global Customer Service Software Export by Region (Top 5 Countries) (2017-2028)

    • Table Yekaliva (Foundation Year, Company Profile and etc.)

    • Table Yekaliva Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table Yekaliva Customer Service Software Product and Service

    • Table NGDesk (Foundation Year, Company Profile and etc.)

    • Table NGDesk Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table NGDesk Customer Service Software Product and Service

    • Table Zendesk (Foundation Year, Company Profile and etc.)

    • Table Zendesk Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table Zendesk Customer Service Software Product and Service

    • Table ServiceGuru (Foundation Year, Company Profile and etc.)

    • Table ServiceGuru Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table ServiceGuru Customer Service Software Product and Service

    • Table Eudata (Foundation Year, Company Profile and etc.)

    • Table Eudata Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table Eudata Customer Service Software Product and Service

    • Table Oracle (Foundation Year, Company Profile and etc.)

    • Table Oracle Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table Oracle Customer Service Software Product and Service

    • Table SAP (Foundation Year, Company Profile and etc.)

    • Table SAP Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table SAP Customer Service Software Product and Service

    • Table HelpCrunch (Foundation Year, Company Profile and etc.)

    • Table HelpCrunch Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table HelpCrunch Customer Service Software Product and Service

    • Table Freshdesk (Foundation Year, Company Profile and etc.)

    • Table Freshdesk Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table Freshdesk Customer Service Software Product and Service

    • Table Spiraldesk (Foundation Year, Company Profile and etc.)

    • Table Spiraldesk Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table Spiraldesk Customer Service Software Product and Service

    • Table RingCentral (Foundation Year, Company Profile and etc.)

    • Table RingCentral Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table RingCentral Customer Service Software Product and Service

    • Table Salesforce (Foundation Year, Company Profile and etc.)

    • Table Salesforce Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table Salesforce Customer Service Software Product and Service

    • Table HubSpot (Foundation Year, Company Profile and etc.)

    • Table HubSpot Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table HubSpot Customer Service Software Product and Service

    • Table Netsuite (Foundation Year, Company Profile and etc.)

    • Table Netsuite Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table Netsuite Customer Service Software Product and Service

    • Table Dimelo (Spiraldesk) (Foundation Year, Company Profile and etc.)

    • Table Dimelo (Spiraldesk) Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table Dimelo (Spiraldesk) Customer Service Software Product and Service

    • Table Kayako (Foundation Year, Company Profile and etc.)

    • Table Kayako Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table Kayako Customer Service Software Product and Service

    • Table LiveAgent (Foundation Year, Company Profile and etc.)

    • Table LiveAgent Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table LiveAgent Customer Service Software Product and Service

    • Table Gladly (Foundation Year, Company Profile and etc.)

    • Table Gladly Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table Gladly Customer Service Software Product and Service

    • Table Dimelo (RingCentral) (Foundation Year, Company Profile and etc.)

    • Table Dimelo (RingCentral) Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table Dimelo (RingCentral) Customer Service Software Product and Service

    • Table DataKnowl (Foundation Year, Company Profile and etc.)

    • Table DataKnowl Customer Service Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table DataKnowl Customer Service Software Product and Service


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