Interactive Voice Response (IVR) Market Report

Global and Region Interactive Voice Response (IVR) Market Demand & Opportunity Outlook 2022-2028

  • POSTDATE：Aug 01, 2022
  • PAGES：232
  • REPORT CODE：GMM970598
  • REPORT SUMMARY
  • TABLE OF CONTENTS

  • The report details the trend, potential and market size of Interactive Voice Response (IVR) market, and analyzes the current situation and prospects of the market from both qualitative and quantitative aspects, which can be roughly divided into three parts.

    The first part (Chapter1-7) mainly covers the qualitative analysis of Interactive Voice Response (IVR)market, defines the market attractiveness level of Interactive Voice Response (IVR) market through Porter's Five Forces Analysis, and summarizes the different factors in the overall environment through PEST analysis. Understand the distribution of industrial chain value in each link of industrial chain through the analysis of industrial chain structure. Thus estimate the market space of each link.

    The second part (Chapter8-12), based on the segmentation of Interactive Voice Response (IVR) industry, describes the types of Interactive Voice Response (IVR) market, the applications of major players and the market size, and deeply analyzes the current situation of the global Interactive Voice Response (IVR) market and the development prospects and opportunities of Interactive Voice Response (IVR) industry.

    The third part (Chapter14-15) includes the market positions of the major players and information on the market participants, which will help you gain a comprehensive understanding of the current competitive situation and potential growth opportunities in the market.

    As COVID-19 continues to impact the global economy in 2022, the report also considers the short - and long-term impacts of COVID-19 on the global Interactive Voice Response (IVR) market in Chapter 13.

    By Player:

    • Cisco Systems

    • West Corporation

    • Verizon Communications

    • Five9

    • Aspect Software Parent

    • IVR Lab

    • 24/7 Customer

    • AT&T

    • Genesys Telecommunication Laboratories

    • Nuance

    • 8x8

    • Convergys

    • inContact

    • NewVoiceMedia

    • Avaya

    By Type:

    • Speech Based

    • Touch-tone Based

    By End-User:

    • BFSI

    • Travel and Hospitality

    • Pharma and Healthcare

    • Telecommunications

    • Government and Public Sector

    • Transportation and Logistics

    • ITES

    • Media, Retail, and E-commerce

    • Education

    • Others

    By Geography:

    • United States

    • Europe

    • China

    • Japan

    • India

    • South Korea

  • TABLE OF CONTENT

    1 Introduction

    • 1.1 Market Definition

    • 1.2 Market Segment Analysis

    • 1.3 Market Size 2022

    • 1.4 Interactive Voice Response (IVR) Market Outlook: Forecast for 2022 - 2028

    • 1.5 Pricing Analysis

    2 Executive Summary

    3 Interactive Voice Response (IVR) Market Lineage Outlook

    • 3.1 Parent Market Outlook

    • 3.2 Related/Ancillary Market Outlook

    • 3.3 Penetration & Growth Prospect Mapping, 2022

    4 Market Analysis Tools: Porter's Five Forces

    • 4.1 Supplier Power

    • 4.2 Buyer Power

    • 4.3 Substitution Threat

    • 4.4 Threat of New Entrants

    • 4.5 Competitive Rivalry

    5 Interactive Voice Response (IVR) Industry Analysis - PEST (Political & Legal, Economic, Social, and Technological)

    • 5.1 Political/Legal Landscape

    • 5.2 Economic Landscape

    • 5.3 Social Landscape

    • 5.4 Technology Landscape

    6 Interactive Voice Response (IVR) Market - Value Chain Analysis

    • 6.1 Industry's Value Chain Analysis

    • 6.2 Product Life Cycle

    • 6.3 User Perspective Analysis

    7 Region and Country-wise Interactive Voice Response (IVR) Market Analysis and Outlook to 2022

    • 7.1 Global Interactive Voice Response (IVR) Consumption (2017-2022)

    • 7.2 United States Interactive Voice Response (IVR) Consumption (2017-2022)

    • 7.3 Europe Interactive Voice Response (IVR) Consumption (2017-2022)

    • 7.4 China Interactive Voice Response (IVR) Consumption (2017-2022)

    • 7.5 Japan Interactive Voice Response (IVR) Consumption (2017-2022)

    • 7.6 India Interactive Voice Response (IVR) Consumption (2017-2022)

    • 7.7 South Korea Interactive Voice Response (IVR) Consumption (2017-2022)

    8 Region and Country-wise Interactive Voice Response (IVR) Market Analysis and Outlook to 2028

    • 8.1 Global Interactive Voice Response (IVR) Consumption Forecast (2022-2028)

    • 8.2 United States Interactive Voice Response (IVR) Consumption Forecast (2022-2028)

    • 8.3 Europe Interactive Voice Response (IVR) Consumption Forecast (2022-2028)

    • 8.4 China Interactive Voice Response (IVR) Consumption Forecast (2022-2028)

    • 8.5 Japan Interactive Voice Response (IVR) Consumption Forecast (2022-2028)

    • 8.6 India Interactive Voice Response (IVR) Consumption Forecast (2022-2028)

    • 8.7 South Korea Interactive Voice Response (IVR) Consumption Forecast (2022-2028)

    9 Global Interactive Voice Response (IVR) Market Outlook by Types and Applications to 2022

    • 9.1 Global Interactive Voice Response (IVR) Consumption and Growth Rate by Type (2017-2022)

      • 9.1.1 Global Speech Based Consumption and Growth Rate (2017-2022)

      • 9.1.2 Global Touch-tone Based Consumption and Growth Rate (2017-2022)

    • 9.2 Global Interactive Voice Response (IVR) Consumption and Growth Rate by Application (2017-2022)

      • 9.2.1 Global BFSI Consumption and Growth Rate (2017-2022)

      • 9.2.2 Global Travel and Hospitality Consumption and Growth Rate (2017-2022)

      • 9.2.3 Global Pharma and Healthcare Consumption and Growth Rate (2017-2022)

      • 9.2.4 Global Telecommunications Consumption and Growth Rate (2017-2022)

      • 9.2.5 Global Government and Public Sector Consumption and Growth Rate (2017-2022)

      • 9.2.6 Global Transportation and Logistics Consumption and Growth Rate (2017-2022)

      • 9.2.7 Global ITES Consumption and Growth Rate (2017-2022)

      • 9.2.8 Global Media, Retail, and E-commerce Consumption and Growth Rate (2017-2022)

      • 9.2.9 Global Education Consumption and Growth Rate (2017-2022)

      • 9.2.10 Global Others Consumption and Growth Rate (2017-2022)

    10 Global Interactive Voice Response (IVR) Market Outlook by Types and Applications to 2028

    • 10.1 Global Interactive Voice Response (IVR) Consumption Forecast and Growth Rate by Type (2022-2028)

      • 10.1.1 Global Speech Based Consumption Forecast and Growth Rate (2022-2028)

      • 10.1.2 Global Touch-tone Based Consumption Forecast and Growth Rate (2022-2028)

    • 10.2 Global Interactive Voice Response (IVR) Consumption Forecast and Growth Rate by Application (2022-2028)

      • 10.2.1 Global BFSI Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.2 Global Travel and Hospitality Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.3 Global Pharma and Healthcare Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.4 Global Telecommunications Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.5 Global Government and Public Sector Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.6 Global Transportation and Logistics Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.7 Global ITES Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.8 Global Media, Retail, and E-commerce Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.9 Global Education Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.10 Global Others Consumption Forecast and Growth Rate (2022-2028)

    11 Global Interactive Voice Response (IVR) Import and Export Analysis (Top 5 Countries)

    • 11.1 Global Interactive Voice Response (IVR) Import by Region (Top 5 Countries) (2017-2028)

    • 11.2 Global Interactive Voice Response (IVR) Export by Region (Top 5 Countries) (2017-2028)

    12 Coronavirus Disease (COVID-19) Impact

    • 12.1 Industry Impact Analysis

    • 12.2 Interactive Voice Response (IVR) Market Outlook to 2028 - COVID-19 Affected Forecasts

    13 Competition Matrix

    • 13.1 Target Markets

    • 13.2 Comprehensive Analysis of Products in Competitive Markets

    14 Global Interactive Voice Response (IVR) Market Competitive Analysis

    • 14.1 Cisco Systems

      • 14.1.1 Cisco Systems Company Details

      • 14.1.2 Cisco Systems Interactive Voice Response (IVR) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.1.3 Cisco Systems Interactive Voice Response (IVR) Product and Service

    • 14.2 West Corporation

      • 14.2.1 West Corporation Company Details

      • 14.2.2 West Corporation Interactive Voice Response (IVR) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.2.3 West Corporation Interactive Voice Response (IVR) Product and Service

    • 14.3 Verizon Communications

      • 14.3.1 Verizon Communications Company Details

      • 14.3.2 Verizon Communications Interactive Voice Response (IVR) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.3.3 Verizon Communications Interactive Voice Response (IVR) Product and Service

    • 14.4 Five9

      • 14.4.1 Five9 Company Details

      • 14.4.2 Five9 Interactive Voice Response (IVR) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.4.3 Five9 Interactive Voice Response (IVR) Product and Service

    • 14.5 Aspect Software Parent

      • 14.5.1 Aspect Software Parent Company Details

      • 14.5.2 Aspect Software Parent Interactive Voice Response (IVR) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.5.3 Aspect Software Parent Interactive Voice Response (IVR) Product and Service

    • 14.6 IVR Lab

      • 14.6.1 IVR Lab Company Details

      • 14.6.2 IVR Lab Interactive Voice Response (IVR) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.6.3 IVR Lab Interactive Voice Response (IVR) Product and Service

    • 14.7 24/7 Customer

      • 14.7.1 24/7 Customer Company Details

      • 14.7.2 24/7 Customer Interactive Voice Response (IVR) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.7.3 24/7 Customer Interactive Voice Response (IVR) Product and Service

    • 14.8 AT&T

      • 14.8.1 AT&T Company Details

      • 14.8.2 AT&T Interactive Voice Response (IVR) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.8.3 AT&T Interactive Voice Response (IVR) Product and Service

    • 14.9 Genesys Telecommunication Laboratories

      • 14.9.1 Genesys Telecommunication Laboratories Company Details

      • 14.9.2 Genesys Telecommunication Laboratories Interactive Voice Response (IVR) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.9.3 Genesys Telecommunication Laboratories Interactive Voice Response (IVR) Product and Service

    • 14.10 Nuance

      • 14.10.1 Nuance Company Details

      • 14.10.2 Nuance Interactive Voice Response (IVR) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.10.3 Nuance Interactive Voice Response (IVR) Product and Service

    • 14.11 8x8

      • 14.11.1 8x8 Company Details

      • 14.11.2 8x8 Interactive Voice Response (IVR) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.11.3 8x8 Interactive Voice Response (IVR) Product and Service

    • 14.12 Convergys

      • 14.12.1 Convergys Company Details

      • 14.12.2 Convergys Interactive Voice Response (IVR) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.12.3 Convergys Interactive Voice Response (IVR) Product and Service

    • 14.13 inContact

      • 14.13.1 inContact Company Details

      • 14.13.2 inContact Interactive Voice Response (IVR) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.13.3 inContact Interactive Voice Response (IVR) Product and Service

    • 14.14 NewVoiceMedia

      • 14.14.1 NewVoiceMedia Company Details

      • 14.14.2 NewVoiceMedia Interactive Voice Response (IVR) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.14.3 NewVoiceMedia Interactive Voice Response (IVR) Product and Service

    • 14.15 Avaya

      • 14.15.1 Avaya Company Details

      • 14.15.2 Avaya Interactive Voice Response (IVR) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.15.3 Avaya Interactive Voice Response (IVR) Product and Service

    15 Appendix


    TABLE OF CHARTS

    • Table Definition of Interactive Voice Response (IVR)

    • Figure Interactive Voice Response (IVR) Picture

    • Table Global Interactive Voice Response (IVR) Market Size and Forecast 2022 - 2028 (USD million)

    • Figure Global Interactive Voice Response (IVR) Market Size and Forecast 2022 - 2028 (USD million)

    • Figure Global Interactive Voice Response (IVR) Market: Year-over-year Growth 2022 - 2028 (%)

    • Table Parent Market Analysis

    • Figure Parent Market Price

    • Table Related/Ancillary Market Outlook Analysis

    • Table Supplier Power Analysis

    • Table Buyer Power Analysis

    • Table Substitution Threat Analysis

    • Table Threat of New Entrants Analysis

    • Table Competitive Rivalry Analysis

    • Figure Global Interactive Voice Response (IVR) Consumption by Country (2017-2022)

    • Figure United States Interactive Voice Response (IVR) Consumption and Growth Rate (2017-2022)

    • Table Europe Interactive Voice Response (IVR) Consumption and Growth Rate (2017-2022)

    • Figure China Interactive Voice Response (IVR) Consumption and Growth Rate (2017-2022)

    • Figure Japan Interactive Voice Response (IVR) Consumption and Growth Rate (2017-2022)

    • Figure India Interactive Voice Response (IVR) Consumption and Growth Rate (2017-2022)

    • Figure South Korea Interactive Voice Response (IVR) Consumption and Growth Rate (2017-2022)

    • Figure Global Interactive Voice Response (IVR) Consumption Forecast by Country (2022-2028)

    • Figure United States Interactive Voice Response (IVR) Consumption Forecast and Growth Rate (2022-2028)

    • Table Europe Interactive Voice Response (IVR) Consumption Forecast and Growth Rate (2022-2028)

    • Figure China Interactive Voice Response (IVR) Consumption Forecast and Growth Rate (2022-2028)

    • Figure Japan Interactive Voice Response (IVR) Consumption Forecast and Growth Rate (2022-2028)

    • Figure India Interactive Voice Response (IVR) Consumption Forecast and Growth Rate (2022-2028)

    • Figure South Korea Interactive Voice Response (IVR) Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Speech Based Consumption and Growth Rate (2017-2022)

    • Figure Global Touch-tone Based Consumption and Growth Rate (2017-2022)

    • Figure Global BFSI Consumption and Growth Rate (2017-2022)

    • Figure Global Travel and Hospitality Consumption and Growth Rate (2017-2022)

    • Figure Global Pharma and Healthcare Consumption and Growth Rate (2017-2022)

    • Figure Global Telecommunications Consumption and Growth Rate (2017-2022)

    • Figure Global Government and Public Sector Consumption and Growth Rate (2017-2022)

    • Figure Global Transportation and Logistics Consumption and Growth Rate (2017-2022)

    • Figure Global ITES Consumption and Growth Rate (2017-2022)

    • Figure Global Media, Retail, and E-commerce Consumption and Growth Rate (2017-2022)

    • Figure Global Education Consumption and Growth Rate (2017-2022)

    • Figure Global Others Consumption and Growth Rate (2017-2022)

    • Figure Global Speech Based Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Touch-tone Based Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global BFSI Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Travel and Hospitality Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Pharma and Healthcare Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Telecommunications Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Government and Public Sector Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Transportation and Logistics Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global ITES Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Media, Retail, and E-commerce Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Education Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Others Consumption Forecast and Growth Rate (2022-2028)

    • Table Global Interactive Voice Response (IVR) Import by Region (Top 5 Countries) (2017-2028)

    • Table Global Interactive Voice Response (IVR) Export by Region (Top 5 Countries) (2017-2028)

    • Table Cisco Systems (Foundation Year, Company Profile and etc.)

    • Table Cisco Systems Interactive Voice Response (IVR) Sales, Price, Value and Gross Profit (2017-2022)

    • Table Cisco Systems Interactive Voice Response (IVR) Product and Service

    • Table West Corporation (Foundation Year, Company Profile and etc.)

    • Table West Corporation Interactive Voice Response (IVR) Sales, Price, Value and Gross Profit (2017-2022)

    • Table West Corporation Interactive Voice Response (IVR) Product and Service

    • Table Verizon Communications (Foundation Year, Company Profile and etc.)

    • Table Verizon Communications Interactive Voice Response (IVR) Sales, Price, Value and Gross Profit (2017-2022)

    • Table Verizon Communications Interactive Voice Response (IVR) Product and Service

    • Table Five9 (Foundation Year, Company Profile and etc.)

    • Table Five9 Interactive Voice Response (IVR) Sales, Price, Value and Gross Profit (2017-2022)

    • Table Five9 Interactive Voice Response (IVR) Product and Service

    • Table Aspect Software Parent (Foundation Year, Company Profile and etc.)

    • Table Aspect Software Parent Interactive Voice Response (IVR) Sales, Price, Value and Gross Profit (2017-2022)

    • Table Aspect Software Parent Interactive Voice Response (IVR) Product and Service

    • Table IVR Lab (Foundation Year, Company Profile and etc.)

    • Table IVR Lab Interactive Voice Response (IVR) Sales, Price, Value and Gross Profit (2017-2022)

    • Table IVR Lab Interactive Voice Response (IVR) Product and Service

    • Table 24/7 Customer (Foundation Year, Company Profile and etc.)

    • Table 24/7 Customer Interactive Voice Response (IVR) Sales, Price, Value and Gross Profit (2017-2022)

    • Table 24/7 Customer Interactive Voice Response (IVR) Product and Service

    • Table AT&T (Foundation Year, Company Profile and etc.)

    • Table AT&T Interactive Voice Response (IVR) Sales, Price, Value and Gross Profit (2017-2022)

    • Table AT&T Interactive Voice Response (IVR) Product and Service

    • Table Genesys Telecommunication Laboratories (Foundation Year, Company Profile and etc.)

    • Table Genesys Telecommunication Laboratories Interactive Voice Response (IVR) Sales, Price, Value and Gross Profit (2017-2022)

    • Table Genesys Telecommunication Laboratories Interactive Voice Response (IVR) Product and Service

    • Table Nuance (Foundation Year, Company Profile and etc.)

    • Table Nuance Interactive Voice Response (IVR) Sales, Price, Value and Gross Profit (2017-2022)

    • Table Nuance Interactive Voice Response (IVR) Product and Service

    • Table 8x8 (Foundation Year, Company Profile and etc.)

    • Table 8x8 Interactive Voice Response (IVR) Sales, Price, Value and Gross Profit (2017-2022)

    • Table 8x8 Interactive Voice Response (IVR) Product and Service

    • Table Convergys (Foundation Year, Company Profile and etc.)

    • Table Convergys Interactive Voice Response (IVR) Sales, Price, Value and Gross Profit (2017-2022)

    • Table Convergys Interactive Voice Response (IVR) Product and Service

    • Table inContact (Foundation Year, Company Profile and etc.)

    • Table inContact Interactive Voice Response (IVR) Sales, Price, Value and Gross Profit (2017-2022)

    • Table inContact Interactive Voice Response (IVR) Product and Service

    • Table NewVoiceMedia (Foundation Year, Company Profile and etc.)

    • Table NewVoiceMedia Interactive Voice Response (IVR) Sales, Price, Value and Gross Profit (2017-2022)

    • Table NewVoiceMedia Interactive Voice Response (IVR) Product and Service

    • Table Avaya (Foundation Year, Company Profile and etc.)

    • Table Avaya Interactive Voice Response (IVR) Sales, Price, Value and Gross Profit (2017-2022)

    • Table Avaya Interactive Voice Response (IVR) Product and Service


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