Customer Journey Analytics Market Report

Global and Region Customer Journey Analytics Market Demand & Opportunity Outlook 2022-2028

  • POSTDATE：Aug 01, 2022
  • PAGES：152
  • REPORT CODE：GMM964691
  • REPORT SUMMARY
  • TABLE OF CONTENTS

  • The report details the trend, potential and market size of Customer Journey Analytics market, and analyzes the current situation and prospects of the market from both qualitative and quantitative aspects, which can be roughly divided into three parts.

    The first part (Chapter1-7) mainly covers the qualitative analysis of Customer Journey Analyticsmarket, defines the market attractiveness level of Customer Journey Analytics market through Porter's Five Forces Analysis, and summarizes the different factors in the overall environment through PEST analysis. Understand the distribution of industrial chain value in each link of industrial chain through the analysis of industrial chain structure. Thus estimate the market space of each link.

    The second part (Chapter8-12), based on the segmentation of Customer Journey Analytics industry, describes the types of Customer Journey Analytics market, the applications of major players and the market size, and deeply analyzes the current situation of the global Customer Journey Analytics market and the development prospects and opportunities of Customer Journey Analytics industry.

    The third part (Chapter14-15) includes the market positions of the major players and information on the market participants, which will help you gain a comprehensive understanding of the current competitive situation and potential growth opportunities in the market.

    As COVID-19 continues to impact the global economy in 2022, the report also considers the short - and long-term impacts of COVID-19 on the global Customer Journey Analytics market in Chapter 13.

    By Player:

    • Kitewheel

    • Verint Systems

    • Adobe Systems

    • Servion

    • Nice Systems

    • Clickfox

    • SAP

    • Pointillist

    • Quadient

    • Salesforce

    • IBM

    • Callminer

    By Type:

    • Web

    • Social media

    • Mobile

    • Email

    • Branch/store

    • Call center

    • Others (surveys, promotional events, and sales representatives)

    By End-User:

    • Customer segmentation and targeting

    • Customer behavioral analysis

    • Customer churn analysis

    • Campaign management

    • Brand management

    • Product management

    • Others (customer loyalty and process management)

    By Geography:

    • United States

    • Europe

    • China

    • Japan

    • India

    • South Korea

  • TABLE OF CONTENT

    1 Introduction

    • 1.1 Market Definition

    • 1.2 Market Segment Analysis

    • 1.3 Market Size 2022

    • 1.4 Customer Journey Analytics Market Outlook: Forecast for 2022 - 2028

    • 1.5 Pricing Analysis

    2 Executive Summary

    3 Customer Journey Analytics Market Lineage Outlook

    • 3.1 Parent Market Outlook

    • 3.2 Related/Ancillary Market Outlook

    • 3.3 Penetration & Growth Prospect Mapping, 2022

    4 Market Analysis Tools: Porter's Five Forces

    • 4.1 Supplier Power

    • 4.2 Buyer Power

    • 4.3 Substitution Threat

    • 4.4 Threat of New Entrants

    • 4.5 Competitive Rivalry

    5 Customer Journey Analytics Industry Analysis - PEST (Political & Legal, Economic, Social, and Technological)

    • 5.1 Political/Legal Landscape

    • 5.2 Economic Landscape

    • 5.3 Social Landscape

    • 5.4 Technology Landscape

    6 Customer Journey Analytics Market - Value Chain Analysis

    • 6.1 Industry's Value Chain Analysis

    • 6.2 Product Life Cycle

    • 6.3 User Perspective Analysis

    7 Region and Country-wise Customer Journey Analytics Market Analysis and Outlook to 2022

    • 7.1 Global Customer Journey Analytics Consumption (2017-2022)

    • 7.2 United States Customer Journey Analytics Consumption (2017-2022)

    • 7.3 Europe Customer Journey Analytics Consumption (2017-2022)

    • 7.4 China Customer Journey Analytics Consumption (2017-2022)

    • 7.5 Japan Customer Journey Analytics Consumption (2017-2022)

    • 7.6 India Customer Journey Analytics Consumption (2017-2022)

    • 7.7 South Korea Customer Journey Analytics Consumption (2017-2022)

    8 Region and Country-wise Customer Journey Analytics Market Analysis and Outlook to 2028

    • 8.1 Global Customer Journey Analytics Consumption Forecast (2022-2028)

    • 8.2 United States Customer Journey Analytics Consumption Forecast (2022-2028)

    • 8.3 Europe Customer Journey Analytics Consumption Forecast (2022-2028)

    • 8.4 China Customer Journey Analytics Consumption Forecast (2022-2028)

    • 8.5 Japan Customer Journey Analytics Consumption Forecast (2022-2028)

    • 8.6 India Customer Journey Analytics Consumption Forecast (2022-2028)

    • 8.7 South Korea Customer Journey Analytics Consumption Forecast (2022-2028)

    9 Global Customer Journey Analytics Market Outlook by Types and Applications to 2022

    • 9.1 Global Customer Journey Analytics Consumption and Growth Rate by Type (2017-2022)

      • 9.1.1 Global Web Consumption and Growth Rate (2017-2022)

      • 9.1.2 Global Social media Consumption and Growth Rate (2017-2022)

      • 9.1.3 Global Mobile Consumption and Growth Rate (2017-2022)

      • 9.1.4 Global Email Consumption and Growth Rate (2017-2022)

      • 9.1.5 Global Branch/store Consumption and Growth Rate (2017-2022)

      • 9.1.6 Global Call center Consumption and Growth Rate (2017-2022)

      • 9.1.7 Global Others (surveys, promotional events, and sales representatives) Consumption and Growth Rate (2017-2022)

    • 9.2 Global Customer Journey Analytics Consumption and Growth Rate by Application (2017-2022)

      • 9.2.1 Global Customer segmentation and targeting Consumption and Growth Rate (2017-2022)

      • 9.2.2 Global Customer behavioral analysis Consumption and Growth Rate (2017-2022)

      • 9.2.3 Global Customer churn analysis Consumption and Growth Rate (2017-2022)

      • 9.2.4 Global Campaign management Consumption and Growth Rate (2017-2022)

      • 9.2.5 Global Brand management Consumption and Growth Rate (2017-2022)

      • 9.2.6 Global Product management Consumption and Growth Rate (2017-2022)

      • 9.2.7 Global Others (customer loyalty and process management) Consumption and Growth Rate (2017-2022)

    10 Global Customer Journey Analytics Market Outlook by Types and Applications to 2028

    • 10.1 Global Customer Journey Analytics Consumption Forecast and Growth Rate by Type (2022-2028)

      • 10.1.1 Global Web Consumption Forecast and Growth Rate (2022-2028)

      • 10.1.2 Global Social media Consumption Forecast and Growth Rate (2022-2028)

      • 10.1.3 Global Mobile Consumption Forecast and Growth Rate (2022-2028)

      • 10.1.4 Global Email Consumption Forecast and Growth Rate (2022-2028)

      • 10.1.5 Global Branch/store Consumption Forecast and Growth Rate (2022-2028)

      • 10.1.6 Global Call center Consumption Forecast and Growth Rate (2022-2028)

      • 10.1.7 Global Others (surveys, promotional events, and sales representatives) Consumption Forecast and Growth Rate (2022-2028)

    • 10.2 Global Customer Journey Analytics Consumption Forecast and Growth Rate by Application (2022-2028)

      • 10.2.1 Global Customer segmentation and targeting Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.2 Global Customer behavioral analysis Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.3 Global Customer churn analysis Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.4 Global Campaign management Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.5 Global Brand management Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.6 Global Product management Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.7 Global Others (customer loyalty and process management) Consumption Forecast and Growth Rate (2022-2028)

    11 Global Customer Journey Analytics Import and Export Analysis (Top 5 Countries)

    • 11.1 Global Customer Journey Analytics Import by Region (Top 5 Countries) (2017-2028)

    • 11.2 Global Customer Journey Analytics Export by Region (Top 5 Countries) (2017-2028)

    12 Coronavirus Disease (COVID-19) Impact

    • 12.1 Industry Impact Analysis

    • 12.2 Customer Journey Analytics Market Outlook to 2028 - COVID-19 Affected Forecasts

    13 Competition Matrix

    • 13.1 Target Markets

    • 13.2 Comprehensive Analysis of Products in Competitive Markets

    14 Global Customer Journey Analytics Market Competitive Analysis

    • 14.1 Kitewheel

      • 14.1.1 Kitewheel Company Details

      • 14.1.2 Kitewheel Customer Journey Analytics Sales, Price, Value and Gross Profit (2017-2022)

      • 14.1.3 Kitewheel Customer Journey Analytics Product and Service

    • 14.2 Verint Systems

      • 14.2.1 Verint Systems Company Details

      • 14.2.2 Verint Systems Customer Journey Analytics Sales, Price, Value and Gross Profit (2017-2022)

      • 14.2.3 Verint Systems Customer Journey Analytics Product and Service

    • 14.3 Adobe Systems

      • 14.3.1 Adobe Systems Company Details

      • 14.3.2 Adobe Systems Customer Journey Analytics Sales, Price, Value and Gross Profit (2017-2022)

      • 14.3.3 Adobe Systems Customer Journey Analytics Product and Service

    • 14.4 Servion

      • 14.4.1 Servion Company Details

      • 14.4.2 Servion Customer Journey Analytics Sales, Price, Value and Gross Profit (2017-2022)

      • 14.4.3 Servion Customer Journey Analytics Product and Service

    • 14.5 Nice Systems

      • 14.5.1 Nice Systems Company Details

      • 14.5.2 Nice Systems Customer Journey Analytics Sales, Price, Value and Gross Profit (2017-2022)

      • 14.5.3 Nice Systems Customer Journey Analytics Product and Service

    • 14.6 Clickfox

      • 14.6.1 Clickfox Company Details

      • 14.6.2 Clickfox Customer Journey Analytics Sales, Price, Value and Gross Profit (2017-2022)

      • 14.6.3 Clickfox Customer Journey Analytics Product and Service

    • 14.7 SAP

      • 14.7.1 SAP Company Details

      • 14.7.2 SAP Customer Journey Analytics Sales, Price, Value and Gross Profit (2017-2022)

      • 14.7.3 SAP Customer Journey Analytics Product and Service

    • 14.8 Pointillist

      • 14.8.1 Pointillist Company Details

      • 14.8.2 Pointillist Customer Journey Analytics Sales, Price, Value and Gross Profit (2017-2022)

      • 14.8.3 Pointillist Customer Journey Analytics Product and Service

    • 14.9 Quadient

      • 14.9.1 Quadient Company Details

      • 14.9.2 Quadient Customer Journey Analytics Sales, Price, Value and Gross Profit (2017-2022)

      • 14.9.3 Quadient Customer Journey Analytics Product and Service

    • 14.10 Salesforce

      • 14.10.1 Salesforce Company Details

      • 14.10.2 Salesforce Customer Journey Analytics Sales, Price, Value and Gross Profit (2017-2022)

      • 14.10.3 Salesforce Customer Journey Analytics Product and Service

    • 14.11 IBM

      • 14.11.1 IBM Company Details

      • 14.11.2 IBM Customer Journey Analytics Sales, Price, Value and Gross Profit (2017-2022)

      • 14.11.3 IBM Customer Journey Analytics Product and Service

    • 14.12 Callminer

      • 14.12.1 Callminer Company Details

      • 14.12.2 Callminer Customer Journey Analytics Sales, Price, Value and Gross Profit (2017-2022)

      • 14.12.3 Callminer Customer Journey Analytics Product and Service

    15 Appendix


    TABLE OF CHARTS

    • Table Definition of Customer Journey Analytics

    • Figure Customer Journey Analytics Picture

    • Table Global Customer Journey Analytics Market Size and Forecast 2022 - 2028 (USD million)

    • Figure Global Customer Journey Analytics Market Size and Forecast 2022 - 2028 (USD million)

    • Figure Global Customer Journey Analytics Market: Year-over-year Growth 2022 - 2028 (%)

    • Table Parent Market Analysis

    • Figure Parent Market Price

    • Table Related/Ancillary Market Outlook Analysis

    • Table Supplier Power Analysis

    • Table Buyer Power Analysis

    • Table Substitution Threat Analysis

    • Table Threat of New Entrants Analysis

    • Table Competitive Rivalry Analysis

    • Figure Global Customer Journey Analytics Consumption by Country (2017-2022)

    • Figure United States Customer Journey Analytics Consumption and Growth Rate (2017-2022)

    • Table Europe Customer Journey Analytics Consumption and Growth Rate (2017-2022)

    • Figure China Customer Journey Analytics Consumption and Growth Rate (2017-2022)

    • Figure Japan Customer Journey Analytics Consumption and Growth Rate (2017-2022)

    • Figure India Customer Journey Analytics Consumption and Growth Rate (2017-2022)

    • Figure South Korea Customer Journey Analytics Consumption and Growth Rate (2017-2022)

    • Figure Global Customer Journey Analytics Consumption Forecast by Country (2022-2028)

    • Figure United States Customer Journey Analytics Consumption Forecast and Growth Rate (2022-2028)

    • Table Europe Customer Journey Analytics Consumption Forecast and Growth Rate (2022-2028)

    • Figure China Customer Journey Analytics Consumption Forecast and Growth Rate (2022-2028)

    • Figure Japan Customer Journey Analytics Consumption Forecast and Growth Rate (2022-2028)

    • Figure India Customer Journey Analytics Consumption Forecast and Growth Rate (2022-2028)

    • Figure South Korea Customer Journey Analytics Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Web Consumption and Growth Rate (2017-2022)

    • Figure Global Social media Consumption and Growth Rate (2017-2022)

    • Figure Global Mobile Consumption and Growth Rate (2017-2022)

    • Figure Global Email Consumption and Growth Rate (2017-2022)

    • Figure Global Branch/store Consumption and Growth Rate (2017-2022)

    • Figure Global Call center Consumption and Growth Rate (2017-2022)

    • Figure Global Others (surveys, promotional events, and sales representatives) Consumption and Growth Rate (2017-2022)

    • Figure Global Customer segmentation and targeting Consumption and Growth Rate (2017-2022)

    • Figure Global Customer behavioral analysis Consumption and Growth Rate (2017-2022)

    • Figure Global Customer churn analysis Consumption and Growth Rate (2017-2022)

    • Figure Global Campaign management Consumption and Growth Rate (2017-2022)

    • Figure Global Brand management Consumption and Growth Rate (2017-2022)

    • Figure Global Product management Consumption and Growth Rate (2017-2022)

    • Figure Global Others (customer loyalty and process management) Consumption and Growth Rate (2017-2022)

    • Figure Global Web Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Social media Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Mobile Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Email Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Branch/store Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Call center Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Others (surveys, promotional events, and sales representatives) Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Customer segmentation and targeting Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Customer behavioral analysis Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Customer churn analysis Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Campaign management Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Brand management Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Product management Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Others (customer loyalty and process management) Consumption Forecast and Growth Rate (2022-2028)

    • Table Global Customer Journey Analytics Import by Region (Top 5 Countries) (2017-2028)

    • Table Global Customer Journey Analytics Export by Region (Top 5 Countries) (2017-2028)

    • Table Kitewheel (Foundation Year, Company Profile and etc.)

    • Table Kitewheel Customer Journey Analytics Sales, Price, Value and Gross Profit (2017-2022)

    • Table Kitewheel Customer Journey Analytics Product and Service

    • Table Verint Systems (Foundation Year, Company Profile and etc.)

    • Table Verint Systems Customer Journey Analytics Sales, Price, Value and Gross Profit (2017-2022)

    • Table Verint Systems Customer Journey Analytics Product and Service

    • Table Adobe Systems (Foundation Year, Company Profile and etc.)

    • Table Adobe Systems Customer Journey Analytics Sales, Price, Value and Gross Profit (2017-2022)

    • Table Adobe Systems Customer Journey Analytics Product and Service

    • Table Servion (Foundation Year, Company Profile and etc.)

    • Table Servion Customer Journey Analytics Sales, Price, Value and Gross Profit (2017-2022)

    • Table Servion Customer Journey Analytics Product and Service

    • Table Nice Systems (Foundation Year, Company Profile and etc.)

    • Table Nice Systems Customer Journey Analytics Sales, Price, Value and Gross Profit (2017-2022)

    • Table Nice Systems Customer Journey Analytics Product and Service

    • Table Clickfox (Foundation Year, Company Profile and etc.)

    • Table Clickfox Customer Journey Analytics Sales, Price, Value and Gross Profit (2017-2022)

    • Table Clickfox Customer Journey Analytics Product and Service

    • Table SAP (Foundation Year, Company Profile and etc.)

    • Table SAP Customer Journey Analytics Sales, Price, Value and Gross Profit (2017-2022)

    • Table SAP Customer Journey Analytics Product and Service

    • Table Pointillist (Foundation Year, Company Profile and etc.)

    • Table Pointillist Customer Journey Analytics Sales, Price, Value and Gross Profit (2017-2022)

    • Table Pointillist Customer Journey Analytics Product and Service

    • Table Quadient (Foundation Year, Company Profile and etc.)

    • Table Quadient Customer Journey Analytics Sales, Price, Value and Gross Profit (2017-2022)

    • Table Quadient Customer Journey Analytics Product and Service

    • Table Salesforce (Foundation Year, Company Profile and etc.)

    • Table Salesforce Customer Journey Analytics Sales, Price, Value and Gross Profit (2017-2022)

    • Table Salesforce Customer Journey Analytics Product and Service

    • Table IBM (Foundation Year, Company Profile and etc.)

    • Table IBM Customer Journey Analytics Sales, Price, Value and Gross Profit (2017-2022)

    • Table IBM Customer Journey Analytics Product and Service

    • Table Callminer (Foundation Year, Company Profile and etc.)

    • Table Callminer Customer Journey Analytics Sales, Price, Value and Gross Profit (2017-2022)

    • Table Callminer Customer Journey Analytics Product and Service


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