Workforce Optimization Market Report

Global and Region Workforce Optimization Market Demand & Opportunity Outlook 2022-2028

  • POSTDATE：Jul 31, 2022
  • PAGES：142
  • REPORT CODE：GMM946763
  • REPORT SUMMARY
  • TABLE OF CONTENTS

  • Workforce optimization is a business strategy that integrates contact center technologies for customer experience to promote operational efficiency. The strategy involves automating processes, data visibility, compliance on legislation and solving business problems related to staff.

    The report details the trend, potential and market size of Workforce Optimization market, and analyzes the current situation and prospects of the market from both qualitative and quantitative aspects, which can be roughly divided into three parts.

    The first part (Chapter1-7) mainly covers the qualitative analysis of Workforce Optimizationmarket, defines the market attractiveness level of Workforce Optimization market through Porter's Five Forces Analysis, and summarizes the different factors in the overall environment through PEST analysis. Understand the distribution of industrial chain value in each link of industrial chain through the analysis of industrial chain structure. Thus estimate the market space of each link.

    The second part (Chapter8-12), based on the segmentation of Workforce Optimization industry, describes the types of Workforce Optimization market, the applications of major players and the market size, and deeply analyzes the current situation of the global Workforce Optimization market and the development prospects and opportunities of Workforce Optimization industry.

    The third part (Chapter14-15) includes the market positions of the major players and information on the market participants, which will help you gain a comprehensive understanding of the current competitive situation and potential growth opportunities in the market.

    As COVID-19 continues to impact the global economy in 2022, the report also considers the short - and long-term impacts of COVID-19 on the global Workforce Optimization market in Chapter 13.

    By Player:

    • NICE Ltd

    • Verint Systems Inc

    • InVision AG

    • HigherGround, Inc

    • Aspect

    • Upstream Works Software

    • CallMiner

    • Calabrio

    • CallFinder

    • Envision Telephony

    • Genesys

    • ZOOM International

    • Five9

    • Teleopti AB

    By Type:

    • Cloud Based

    • On-Premises

    By End-User:

    • Small & Mid-sized Businesses

    • Large Enterprises

    By Geography:

    • United States

    • Europe

    • China

    • Japan

    • India

    • South Korea

  • TABLE OF CONTENT

    1 Introduction

    • 1.1 Market Definition

    • 1.2 Market Segment Analysis

    • 1.3 Market Size 2022

    • 1.4 Workforce Optimization Market Outlook: Forecast for 2022 - 2028

    • 1.5 Pricing Analysis

    2 Executive Summary

    3 Workforce Optimization Market Lineage Outlook

    • 3.1 Parent Market Outlook

    • 3.2 Related/Ancillary Market Outlook

    • 3.3 Penetration & Growth Prospect Mapping, 2022

    4 Market Analysis Tools: Porter's Five Forces

    • 4.1 Supplier Power

    • 4.2 Buyer Power

    • 4.3 Substitution Threat

    • 4.4 Threat of New Entrants

    • 4.5 Competitive Rivalry

    5 Workforce Optimization Industry Analysis - PEST (Political & Legal, Economic, Social, and Technological)

    • 5.1 Political/Legal Landscape

    • 5.2 Economic Landscape

    • 5.3 Social Landscape

    • 5.4 Technology Landscape

    6 Workforce Optimization Market - Value Chain Analysis

    • 6.1 Industry's Value Chain Analysis

    • 6.2 Product Life Cycle

    • 6.3 User Perspective Analysis

    7 Region and Country-wise Workforce Optimization Market Analysis and Outlook to 2022

    • 7.1 Global Workforce Optimization Consumption (2017-2022)

    • 7.2 United States Workforce Optimization Consumption (2017-2022)

    • 7.3 Europe Workforce Optimization Consumption (2017-2022)

    • 7.4 China Workforce Optimization Consumption (2017-2022)

    • 7.5 Japan Workforce Optimization Consumption (2017-2022)

    • 7.6 India Workforce Optimization Consumption (2017-2022)

    • 7.7 South Korea Workforce Optimization Consumption (2017-2022)

    8 Region and Country-wise Workforce Optimization Market Analysis and Outlook to 2028

    • 8.1 Global Workforce Optimization Consumption Forecast (2022-2028)

    • 8.2 United States Workforce Optimization Consumption Forecast (2022-2028)

    • 8.3 Europe Workforce Optimization Consumption Forecast (2022-2028)

    • 8.4 China Workforce Optimization Consumption Forecast (2022-2028)

    • 8.5 Japan Workforce Optimization Consumption Forecast (2022-2028)

    • 8.6 India Workforce Optimization Consumption Forecast (2022-2028)

    • 8.7 South Korea Workforce Optimization Consumption Forecast (2022-2028)

    9 Global Workforce Optimization Market Outlook by Types and Applications to 2022

    • 9.1 Global Workforce Optimization Consumption and Growth Rate by Type (2017-2022)

      • 9.1.1 Global Cloud Based Consumption and Growth Rate (2017-2022)

      • 9.1.2 Global On-Premises Consumption and Growth Rate (2017-2022)

    • 9.2 Global Workforce Optimization Consumption and Growth Rate by Application (2017-2022)

      • 9.2.1 Global Small & Mid-sized Businesses Consumption and Growth Rate (2017-2022)

      • 9.2.2 Global Large Enterprises Consumption and Growth Rate (2017-2022)

    10 Global Workforce Optimization Market Outlook by Types and Applications to 2028

    • 10.1 Global Workforce Optimization Consumption Forecast and Growth Rate by Type (2022-2028)

      • 10.1.1 Global Cloud Based Consumption Forecast and Growth Rate (2022-2028)

      • 10.1.2 Global On-Premises Consumption Forecast and Growth Rate (2022-2028)

    • 10.2 Global Workforce Optimization Consumption Forecast and Growth Rate by Application (2022-2028)

      • 10.2.1 Global Small & Mid-sized Businesses Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.2 Global Large Enterprises Consumption Forecast and Growth Rate (2022-2028)

    11 Global Workforce Optimization Import and Export Analysis (Top 5 Countries)

    • 11.1 Global Workforce Optimization Import by Region (Top 5 Countries) (2017-2028)

    • 11.2 Global Workforce Optimization Export by Region (Top 5 Countries) (2017-2028)

    12 Coronavirus Disease (COVID-19) Impact

    • 12.1 Industry Impact Analysis

    • 12.2 Workforce Optimization Market Outlook to 2028 - COVID-19 Affected Forecasts

    13 Competition Matrix

    • 13.1 Target Markets

    • 13.2 Comprehensive Analysis of Products in Competitive Markets

    14 Global Workforce Optimization Market Competitive Analysis

    • 14.1 NICE Ltd

      • 14.1.1 NICE Ltd Company Details

      • 14.1.2 NICE Ltd Workforce Optimization Sales, Price, Value and Gross Profit (2017-2022)

      • 14.1.3 NICE Ltd Workforce Optimization Product and Service

    • 14.2 Verint Systems Inc

      • 14.2.1 Verint Systems Inc Company Details

      • 14.2.2 Verint Systems Inc Workforce Optimization Sales, Price, Value and Gross Profit (2017-2022)

      • 14.2.3 Verint Systems Inc Workforce Optimization Product and Service

    • 14.3 InVision AG

      • 14.3.1 InVision AG Company Details

      • 14.3.2 InVision AG Workforce Optimization Sales, Price, Value and Gross Profit (2017-2022)

      • 14.3.3 InVision AG Workforce Optimization Product and Service

    • 14.4 HigherGround, Inc

      • 14.4.1 HigherGround, Inc Company Details

      • 14.4.2 HigherGround, Inc Workforce Optimization Sales, Price, Value and Gross Profit (2017-2022)

      • 14.4.3 HigherGround, Inc Workforce Optimization Product and Service

    • 14.5 Aspect

      • 14.5.1 Aspect Company Details

      • 14.5.2 Aspect Workforce Optimization Sales, Price, Value and Gross Profit (2017-2022)

      • 14.5.3 Aspect Workforce Optimization Product and Service

    • 14.6 Upstream Works Software

      • 14.6.1 Upstream Works Software Company Details

      • 14.6.2 Upstream Works Software Workforce Optimization Sales, Price, Value and Gross Profit (2017-2022)

      • 14.6.3 Upstream Works Software Workforce Optimization Product and Service

    • 14.7 CallMiner

      • 14.7.1 CallMiner Company Details

      • 14.7.2 CallMiner Workforce Optimization Sales, Price, Value and Gross Profit (2017-2022)

      • 14.7.3 CallMiner Workforce Optimization Product and Service

    • 14.8 Calabrio

      • 14.8.1 Calabrio Company Details

      • 14.8.2 Calabrio Workforce Optimization Sales, Price, Value and Gross Profit (2017-2022)

      • 14.8.3 Calabrio Workforce Optimization Product and Service

    • 14.9 CallFinder

      • 14.9.1 CallFinder Company Details

      • 14.9.2 CallFinder Workforce Optimization Sales, Price, Value and Gross Profit (2017-2022)

      • 14.9.3 CallFinder Workforce Optimization Product and Service

    • 14.10 Envision Telephony

      • 14.10.1 Envision Telephony Company Details

      • 14.10.2 Envision Telephony Workforce Optimization Sales, Price, Value and Gross Profit (2017-2022)

      • 14.10.3 Envision Telephony Workforce Optimization Product and Service

    • 14.11 Genesys

      • 14.11.1 Genesys Company Details

      • 14.11.2 Genesys Workforce Optimization Sales, Price, Value and Gross Profit (2017-2022)

      • 14.11.3 Genesys Workforce Optimization Product and Service

    • 14.12 ZOOM International

      • 14.12.1 ZOOM International Company Details

      • 14.12.2 ZOOM International Workforce Optimization Sales, Price, Value and Gross Profit (2017-2022)

      • 14.12.3 ZOOM International Workforce Optimization Product and Service

    • 14.13 Five9

      • 14.13.1 Five9 Company Details

      • 14.13.2 Five9 Workforce Optimization Sales, Price, Value and Gross Profit (2017-2022)

      • 14.13.3 Five9 Workforce Optimization Product and Service

    • 14.14 Teleopti AB

      • 14.14.1 Teleopti AB Company Details

      • 14.14.2 Teleopti AB Workforce Optimization Sales, Price, Value and Gross Profit (2017-2022)

      • 14.14.3 Teleopti AB Workforce Optimization Product and Service

    15 Appendix


    TABLE OF CHARTS

    • Table Definition of Workforce Optimization

    • Figure Workforce Optimization Picture

    • Table Global Workforce Optimization Market Size and Forecast 2022 - 2028 (USD million)

    • Figure Global Workforce Optimization Market Size and Forecast 2022 - 2028 (USD million)

    • Figure Global Workforce Optimization Market: Year-over-year Growth 2022 - 2028 (%)

    • Table Parent Market Analysis

    • Figure Parent Market Price

    • Table Related/Ancillary Market Outlook Analysis

    • Table Supplier Power Analysis

    • Table Buyer Power Analysis

    • Table Substitution Threat Analysis

    • Table Threat of New Entrants Analysis

    • Table Competitive Rivalry Analysis

    • Figure Global Workforce Optimization Consumption by Country (2017-2022)

    • Figure United States Workforce Optimization Consumption and Growth Rate (2017-2022)

    • Table Europe Workforce Optimization Consumption and Growth Rate (2017-2022)

    • Figure China Workforce Optimization Consumption and Growth Rate (2017-2022)

    • Figure Japan Workforce Optimization Consumption and Growth Rate (2017-2022)

    • Figure India Workforce Optimization Consumption and Growth Rate (2017-2022)

    • Figure South Korea Workforce Optimization Consumption and Growth Rate (2017-2022)

    • Figure Global Workforce Optimization Consumption Forecast by Country (2022-2028)

    • Figure United States Workforce Optimization Consumption Forecast and Growth Rate (2022-2028)

    • Table Europe Workforce Optimization Consumption Forecast and Growth Rate (2022-2028)

    • Figure China Workforce Optimization Consumption Forecast and Growth Rate (2022-2028)

    • Figure Japan Workforce Optimization Consumption Forecast and Growth Rate (2022-2028)

    • Figure India Workforce Optimization Consumption Forecast and Growth Rate (2022-2028)

    • Figure South Korea Workforce Optimization Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Cloud Based Consumption and Growth Rate (2017-2022)

    • Figure Global On-Premises Consumption and Growth Rate (2017-2022)

    • Figure Global Small & Mid-sized Businesses Consumption and Growth Rate (2017-2022)

    • Figure Global Large Enterprises Consumption and Growth Rate (2017-2022)

    • Figure Global Cloud Based Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global On-Premises Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Small & Mid-sized Businesses Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Large Enterprises Consumption Forecast and Growth Rate (2022-2028)

    • Table Global Workforce Optimization Import by Region (Top 5 Countries) (2017-2028)

    • Table Global Workforce Optimization Export by Region (Top 5 Countries) (2017-2028)

    • Table NICE Ltd (Foundation Year, Company Profile and etc.)

    • Table NICE Ltd Workforce Optimization Sales, Price, Value and Gross Profit (2017-2022)

    • Table NICE Ltd Workforce Optimization Product and Service

    • Table Verint Systems Inc (Foundation Year, Company Profile and etc.)

    • Table Verint Systems Inc Workforce Optimization Sales, Price, Value and Gross Profit (2017-2022)

    • Table Verint Systems Inc Workforce Optimization Product and Service

    • Table InVision AG (Foundation Year, Company Profile and etc.)

    • Table InVision AG Workforce Optimization Sales, Price, Value and Gross Profit (2017-2022)

    • Table InVision AG Workforce Optimization Product and Service

    • Table HigherGround, Inc (Foundation Year, Company Profile and etc.)

    • Table HigherGround, Inc Workforce Optimization Sales, Price, Value and Gross Profit (2017-2022)

    • Table HigherGround, Inc Workforce Optimization Product and Service

    • Table Aspect (Foundation Year, Company Profile and etc.)

    • Table Aspect Workforce Optimization Sales, Price, Value and Gross Profit (2017-2022)

    • Table Aspect Workforce Optimization Product and Service

    • Table Upstream Works Software (Foundation Year, Company Profile and etc.)

    • Table Upstream Works Software Workforce Optimization Sales, Price, Value and Gross Profit (2017-2022)

    • Table Upstream Works Software Workforce Optimization Product and Service

    • Table CallMiner (Foundation Year, Company Profile and etc.)

    • Table CallMiner Workforce Optimization Sales, Price, Value and Gross Profit (2017-2022)

    • Table CallMiner Workforce Optimization Product and Service

    • Table Calabrio (Foundation Year, Company Profile and etc.)

    • Table Calabrio Workforce Optimization Sales, Price, Value and Gross Profit (2017-2022)

    • Table Calabrio Workforce Optimization Product and Service

    • Table CallFinder (Foundation Year, Company Profile and etc.)

    • Table CallFinder Workforce Optimization Sales, Price, Value and Gross Profit (2017-2022)

    • Table CallFinder Workforce Optimization Product and Service

    • Table Envision Telephony (Foundation Year, Company Profile and etc.)

    • Table Envision Telephony Workforce Optimization Sales, Price, Value and Gross Profit (2017-2022)

    • Table Envision Telephony Workforce Optimization Product and Service

    • Table Genesys (Foundation Year, Company Profile and etc.)

    • Table Genesys Workforce Optimization Sales, Price, Value and Gross Profit (2017-2022)

    • Table Genesys Workforce Optimization Product and Service

    • Table ZOOM International (Foundation Year, Company Profile and etc.)

    • Table ZOOM International Workforce Optimization Sales, Price, Value and Gross Profit (2017-2022)

    • Table ZOOM International Workforce Optimization Product and Service

    • Table Five9 (Foundation Year, Company Profile and etc.)

    • Table Five9 Workforce Optimization Sales, Price, Value and Gross Profit (2017-2022)

    • Table Five9 Workforce Optimization Product and Service

    • Table Teleopti AB (Foundation Year, Company Profile and etc.)

    • Table Teleopti AB Workforce Optimization Sales, Price, Value and Gross Profit (2017-2022)

    • Table Teleopti AB Workforce Optimization Product and Service


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