Contact Center Market Report

Global and Region Contact Center Market Demand & Opportunity Outlook 2022-2028

  • POSTDATE：Jul 31, 2022
  • PAGES：182
  • REPORT CODE：GMM937979
  • REPORT SUMMARY
  • TABLE OF CONTENTS

  • The report details the trend, potential and market size of Contact Center market, and analyzes the current situation and prospects of the market from both qualitative and quantitative aspects, which can be roughly divided into three parts.

    The first part (Chapter1-7) mainly covers the qualitative analysis of Contact Centermarket, defines the market attractiveness level of Contact Center market through Porter's Five Forces Analysis, and summarizes the different factors in the overall environment through PEST analysis. Understand the distribution of industrial chain value in each link of industrial chain through the analysis of industrial chain structure. Thus estimate the market space of each link.

    The second part (Chapter8-12), based on the segmentation of Contact Center industry, describes the types of Contact Center market, the applications of major players and the market size, and deeply analyzes the current situation of the global Contact Center market and the development prospects and opportunities of Contact Center industry.

    The third part (Chapter14-15) includes the market positions of the major players and information on the market participants, which will help you gain a comprehensive understanding of the current competitive situation and potential growth opportunities in the market.

    As COVID-19 continues to impact the global economy in 2022, the report also considers the short - and long-term impacts of COVID-19 on the global Contact Center market in Chapter 13.

    By Player:

    • Alcatel-Lucent

    • Avaya

    • Cisco Systems

    • Huawei Technologies

    • 3CLogic

    • 8x8

    • Aastra

    • Altitude Software

    • Aspect Software

    • Connect First

    • Convergys

    • CRMXchange

    • Enghouse Interactive

    • Five9

    • Fujitsu

    • Genesys

    • HP

    • Incontact

    • Interactive Intelligence

    • Mitel Networks

    • NEC

    • Noble Systems

    • Oracle

    • Presence Technology

    • SAP

    • ShoreTel

    By Type:

    • IVR

    • IP PBX

    • Voice Mail Software

    By End-User:

    • Government Unit

    • Military

    • Business

    • Other

    By Geography:

    • United States

    • Europe

    • China

    • Japan

    • India

    • South Korea

  • TABLE OF CONTENT

    1 Introduction

    • 1.1 Market Definition

    • 1.2 Market Segment Analysis

    • 1.3 Market Size 2022

    • 1.4 Contact Center Market Outlook: Forecast for 2022 - 2028

    • 1.5 Pricing Analysis

    2 Executive Summary

    3 Contact Center Market Lineage Outlook

    • 3.1 Parent Market Outlook

    • 3.2 Related/Ancillary Market Outlook

    • 3.3 Penetration & Growth Prospect Mapping, 2022

    4 Market Analysis Tools: Porter's Five Forces

    • 4.1 Supplier Power

    • 4.2 Buyer Power

    • 4.3 Substitution Threat

    • 4.4 Threat of New Entrants

    • 4.5 Competitive Rivalry

    5 Contact Center Industry Analysis - PEST (Political & Legal, Economic, Social, and Technological)

    • 5.1 Political/Legal Landscape

    • 5.2 Economic Landscape

    • 5.3 Social Landscape

    • 5.4 Technology Landscape

    6 Contact Center Market - Value Chain Analysis

    • 6.1 Industry's Value Chain Analysis

    • 6.2 Product Life Cycle

    • 6.3 User Perspective Analysis

    7 Region and Country-wise Contact Center Market Analysis and Outlook to 2022

    • 7.1 Global Contact Center Consumption (2017-2022)

    • 7.2 United States Contact Center Consumption (2017-2022)

    • 7.3 Europe Contact Center Consumption (2017-2022)

    • 7.4 China Contact Center Consumption (2017-2022)

    • 7.5 Japan Contact Center Consumption (2017-2022)

    • 7.6 India Contact Center Consumption (2017-2022)

    • 7.7 South Korea Contact Center Consumption (2017-2022)

    8 Region and Country-wise Contact Center Market Analysis and Outlook to 2028

    • 8.1 Global Contact Center Consumption Forecast (2022-2028)

    • 8.2 United States Contact Center Consumption Forecast (2022-2028)

    • 8.3 Europe Contact Center Consumption Forecast (2022-2028)

    • 8.4 China Contact Center Consumption Forecast (2022-2028)

    • 8.5 Japan Contact Center Consumption Forecast (2022-2028)

    • 8.6 India Contact Center Consumption Forecast (2022-2028)

    • 8.7 South Korea Contact Center Consumption Forecast (2022-2028)

    9 Global Contact Center Market Outlook by Types and Applications to 2022

    • 9.1 Global Contact Center Consumption and Growth Rate by Type (2017-2022)

      • 9.1.1 Global IVR Consumption and Growth Rate (2017-2022)

      • 9.1.2 Global IP PBX Consumption and Growth Rate (2017-2022)

      • 9.1.3 Global Voice Mail Software Consumption and Growth Rate (2017-2022)

    • 9.2 Global Contact Center Consumption and Growth Rate by Application (2017-2022)

      • 9.2.1 Global Government Unit Consumption and Growth Rate (2017-2022)

      • 9.2.2 Global Military Consumption and Growth Rate (2017-2022)

      • 9.2.3 Global Business Consumption and Growth Rate (2017-2022)

      • 9.2.4 Global Other Consumption and Growth Rate (2017-2022)

    10 Global Contact Center Market Outlook by Types and Applications to 2028

    • 10.1 Global Contact Center Consumption Forecast and Growth Rate by Type (2022-2028)

      • 10.1.1 Global IVR Consumption Forecast and Growth Rate (2022-2028)

      • 10.1.2 Global IP PBX Consumption Forecast and Growth Rate (2022-2028)

      • 10.1.3 Global Voice Mail Software Consumption Forecast and Growth Rate (2022-2028)

    • 10.2 Global Contact Center Consumption Forecast and Growth Rate by Application (2022-2028)

      • 10.2.1 Global Government Unit Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.2 Global Military Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.3 Global Business Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.4 Global Other Consumption Forecast and Growth Rate (2022-2028)

    11 Global Contact Center Import and Export Analysis (Top 5 Countries)

    • 11.1 Global Contact Center Import by Region (Top 5 Countries) (2017-2028)

    • 11.2 Global Contact Center Export by Region (Top 5 Countries) (2017-2028)

    12 Coronavirus Disease (COVID-19) Impact

    • 12.1 Industry Impact Analysis

    • 12.2 Contact Center Market Outlook to 2028 - COVID-19 Affected Forecasts

    13 Competition Matrix

    • 13.1 Target Markets

    • 13.2 Comprehensive Analysis of Products in Competitive Markets

    14 Global Contact Center Market Competitive Analysis

    • 14.1 Alcatel-Lucent

      • 14.1.1 Alcatel-Lucent Company Details

      • 14.1.2 Alcatel-Lucent Contact Center Sales, Price, Value and Gross Profit (2017-2022)

      • 14.1.3 Alcatel-Lucent Contact Center Product and Service

    • 14.2 Avaya

      • 14.2.1 Avaya Company Details

      • 14.2.2 Avaya Contact Center Sales, Price, Value and Gross Profit (2017-2022)

      • 14.2.3 Avaya Contact Center Product and Service

    • 14.3 Cisco Systems

      • 14.3.1 Cisco Systems Company Details

      • 14.3.2 Cisco Systems Contact Center Sales, Price, Value and Gross Profit (2017-2022)

      • 14.3.3 Cisco Systems Contact Center Product and Service

    • 14.4 Huawei Technologies

      • 14.4.1 Huawei Technologies Company Details

      • 14.4.2 Huawei Technologies Contact Center Sales, Price, Value and Gross Profit (2017-2022)

      • 14.4.3 Huawei Technologies Contact Center Product and Service

    • 14.5 3CLogic

      • 14.5.1 3CLogic Company Details

      • 14.5.2 3CLogic Contact Center Sales, Price, Value and Gross Profit (2017-2022)

      • 14.5.3 3CLogic Contact Center Product and Service

    • 14.6 8x8

      • 14.6.1 8x8 Company Details

      • 14.6.2 8x8 Contact Center Sales, Price, Value and Gross Profit (2017-2022)

      • 14.6.3 8x8 Contact Center Product and Service

    • 14.7 Aastra

      • 14.7.1 Aastra Company Details

      • 14.7.2 Aastra Contact Center Sales, Price, Value and Gross Profit (2017-2022)

      • 14.7.3 Aastra Contact Center Product and Service

    • 14.8 Altitude Software

      • 14.8.1 Altitude Software Company Details

      • 14.8.2 Altitude Software Contact Center Sales, Price, Value and Gross Profit (2017-2022)

      • 14.8.3 Altitude Software Contact Center Product and Service

    • 14.9 Aspect Software

      • 14.9.1 Aspect Software Company Details

      • 14.9.2 Aspect Software Contact Center Sales, Price, Value and Gross Profit (2017-2022)

      • 14.9.3 Aspect Software Contact Center Product and Service

    • 14.10 Connect First

      • 14.10.1 Connect First Company Details

      • 14.10.2 Connect First Contact Center Sales, Price, Value and Gross Profit (2017-2022)

      • 14.10.3 Connect First Contact Center Product and Service

    • 14.11 Convergys

      • 14.11.1 Convergys Company Details

      • 14.11.2 Convergys Contact Center Sales, Price, Value and Gross Profit (2017-2022)

      • 14.11.3 Convergys Contact Center Product and Service

    • 14.12 CRMXchange

      • 14.12.1 CRMXchange Company Details

      • 14.12.2 CRMXchange Contact Center Sales, Price, Value and Gross Profit (2017-2022)

      • 14.12.3 CRMXchange Contact Center Product and Service

    • 14.13 Enghouse Interactive

      • 14.13.1 Enghouse Interactive Company Details

      • 14.13.2 Enghouse Interactive Contact Center Sales, Price, Value and Gross Profit (2017-2022)

      • 14.13.3 Enghouse Interactive Contact Center Product and Service

    • 14.14 Five9

      • 14.14.1 Five9 Company Details

      • 14.14.2 Five9 Contact Center Sales, Price, Value and Gross Profit (2017-2022)

      • 14.14.3 Five9 Contact Center Product and Service

    • 14.15 Fujitsu

      • 14.15.1 Fujitsu Company Details

      • 14.15.2 Fujitsu Contact Center Sales, Price, Value and Gross Profit (2017-2022)

      • 14.15.3 Fujitsu Contact Center Product and Service

    • 14.16 Genesys

      • 14.16.1 Genesys Company Details

      • 14.16.2 Genesys Contact Center Sales, Price, Value and Gross Profit (2017-2022)

      • 14.16.3 Genesys Contact Center Product and Service

    • 14.17 HP

      • 14.17.1 HP Company Details

      • 14.17.2 HP Contact Center Sales, Price, Value and Gross Profit (2017-2022)

      • 14.17.3 HP Contact Center Product and Service

    • 14.18 Incontact

      • 14.18.1 Incontact Company Details

      • 14.18.2 Incontact Contact Center Sales, Price, Value and Gross Profit (2017-2022)

      • 14.18.3 Incontact Contact Center Product and Service

    • 14.19 Interactive Intelligence

      • 14.19.1 Interactive Intelligence Company Details

      • 14.19.2 Interactive Intelligence Contact Center Sales, Price, Value and Gross Profit (2017-2022)

      • 14.19.3 Interactive Intelligence Contact Center Product and Service

    • 14.20 Mitel Networks

      • 14.20.1 Mitel Networks Company Details

      • 14.20.2 Mitel Networks Contact Center Sales, Price, Value and Gross Profit (2017-2022)

      • 14.20.3 Mitel Networks Contact Center Product and Service

    • 14.21 NEC

      • 14.21.1 NEC Company Details

      • 14.21.2 NEC Contact Center Sales, Price, Value and Gross Profit (2017-2022)

      • 14.21.3 NEC Contact Center Product and Service

    • 14.22 Noble Systems

      • 14.22.1 Noble Systems Company Details

      • 14.22.2 Noble Systems Contact Center Sales, Price, Value and Gross Profit (2017-2022)

      • 14.22.3 Noble Systems Contact Center Product and Service

    • 14.23 Oracle

      • 14.23.1 Oracle Company Details

      • 14.23.2 Oracle Contact Center Sales, Price, Value and Gross Profit (2017-2022)

      • 14.23.3 Oracle Contact Center Product and Service

    • 14.24 Presence Technology

      • 14.24.1 Presence Technology Company Details

      • 14.24.2 Presence Technology Contact Center Sales, Price, Value and Gross Profit (2017-2022)

      • 14.24.3 Presence Technology Contact Center Product and Service

    • 14.25 SAP

      • 14.25.1 SAP Company Details

      • 14.25.2 SAP Contact Center Sales, Price, Value and Gross Profit (2017-2022)

      • 14.25.3 SAP Contact Center Product and Service

    • 14.26 ShoreTel

      • 14.26.1 ShoreTel Company Details

      • 14.26.2 ShoreTel Contact Center Sales, Price, Value and Gross Profit (2017-2022)

      • 14.26.3 ShoreTel Contact Center Product and Service

    15 Appendix


    TABLE OF CHARTS

    • Table Definition of Contact Center

    • Figure Contact Center Picture

    • Table Global Contact Center Market Size and Forecast 2022 - 2028 (USD million)

    • Figure Global Contact Center Market Size and Forecast 2022 - 2028 (USD million)

    • Figure Global Contact Center Market: Year-over-year Growth 2022 - 2028 (%)

    • Table Parent Market Analysis

    • Figure Parent Market Price

    • Table Related/Ancillary Market Outlook Analysis

    • Table Supplier Power Analysis

    • Table Buyer Power Analysis

    • Table Substitution Threat Analysis

    • Table Threat of New Entrants Analysis

    • Table Competitive Rivalry Analysis

    • Figure Global Contact Center Consumption by Country (2017-2022)

    • Figure United States Contact Center Consumption and Growth Rate (2017-2022)

    • Table Europe Contact Center Consumption and Growth Rate (2017-2022)

    • Figure China Contact Center Consumption and Growth Rate (2017-2022)

    • Figure Japan Contact Center Consumption and Growth Rate (2017-2022)

    • Figure India Contact Center Consumption and Growth Rate (2017-2022)

    • Figure South Korea Contact Center Consumption and Growth Rate (2017-2022)

    • Figure Global Contact Center Consumption Forecast by Country (2022-2028)

    • Figure United States Contact Center Consumption Forecast and Growth Rate (2022-2028)

    • Table Europe Contact Center Consumption Forecast and Growth Rate (2022-2028)

    • Figure China Contact Center Consumption Forecast and Growth Rate (2022-2028)

    • Figure Japan Contact Center Consumption Forecast and Growth Rate (2022-2028)

    • Figure India Contact Center Consumption Forecast and Growth Rate (2022-2028)

    • Figure South Korea Contact Center Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global IVR Consumption and Growth Rate (2017-2022)

    • Figure Global IP PBX Consumption and Growth Rate (2017-2022)

    • Figure Global Voice Mail Software Consumption and Growth Rate (2017-2022)

    • Figure Global Government Unit Consumption and Growth Rate (2017-2022)

    • Figure Global Military Consumption and Growth Rate (2017-2022)

    • Figure Global Business Consumption and Growth Rate (2017-2022)

    • Figure Global Other Consumption and Growth Rate (2017-2022)

    • Figure Global IVR Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global IP PBX Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Voice Mail Software Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Government Unit Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Military Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Business Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Other Consumption Forecast and Growth Rate (2022-2028)

    • Table Global Contact Center Import by Region (Top 5 Countries) (2017-2028)

    • Table Global Contact Center Export by Region (Top 5 Countries) (2017-2028)

    • Table Alcatel-Lucent (Foundation Year, Company Profile and etc.)

    • Table Alcatel-Lucent Contact Center Sales, Price, Value and Gross Profit (2017-2022)

    • Table Alcatel-Lucent Contact Center Product and Service

    • Table Avaya (Foundation Year, Company Profile and etc.)

    • Table Avaya Contact Center Sales, Price, Value and Gross Profit (2017-2022)

    • Table Avaya Contact Center Product and Service

    • Table Cisco Systems (Foundation Year, Company Profile and etc.)

    • Table Cisco Systems Contact Center Sales, Price, Value and Gross Profit (2017-2022)

    • Table Cisco Systems Contact Center Product and Service

    • Table Huawei Technologies (Foundation Year, Company Profile and etc.)

    • Table Huawei Technologies Contact Center Sales, Price, Value and Gross Profit (2017-2022)

    • Table Huawei Technologies Contact Center Product and Service

    • Table 3CLogic (Foundation Year, Company Profile and etc.)

    • Table 3CLogic Contact Center Sales, Price, Value and Gross Profit (2017-2022)

    • Table 3CLogic Contact Center Product and Service

    • Table 8x8 (Foundation Year, Company Profile and etc.)

    • Table 8x8 Contact Center Sales, Price, Value and Gross Profit (2017-2022)

    • Table 8x8 Contact Center Product and Service

    • Table Aastra (Foundation Year, Company Profile and etc.)

    • Table Aastra Contact Center Sales, Price, Value and Gross Profit (2017-2022)

    • Table Aastra Contact Center Product and Service

    • Table Altitude Software (Foundation Year, Company Profile and etc.)

    • Table Altitude Software Contact Center Sales, Price, Value and Gross Profit (2017-2022)

    • Table Altitude Software Contact Center Product and Service

    • Table Aspect Software (Foundation Year, Company Profile and etc.)

    • Table Aspect Software Contact Center Sales, Price, Value and Gross Profit (2017-2022)

    • Table Aspect Software Contact Center Product and Service

    • Table Connect First (Foundation Year, Company Profile and etc.)

    • Table Connect First Contact Center Sales, Price, Value and Gross Profit (2017-2022)

    • Table Connect First Contact Center Product and Service

    • Table Convergys (Foundation Year, Company Profile and etc.)

    • Table Convergys Contact Center Sales, Price, Value and Gross Profit (2017-2022)

    • Table Convergys Contact Center Product and Service

    • Table CRMXchange (Foundation Year, Company Profile and etc.)

    • Table CRMXchange Contact Center Sales, Price, Value and Gross Profit (2017-2022)

    • Table CRMXchange Contact Center Product and Service

    • Table Enghouse Interactive (Foundation Year, Company Profile and etc.)

    • Table Enghouse Interactive Contact Center Sales, Price, Value and Gross Profit (2017-2022)

    • Table Enghouse Interactive Contact Center Product and Service

    • Table Five9 (Foundation Year, Company Profile and etc.)

    • Table Five9 Contact Center Sales, Price, Value and Gross Profit (2017-2022)

    • Table Five9 Contact Center Product and Service

    • Table Fujitsu (Foundation Year, Company Profile and etc.)

    • Table Fujitsu Contact Center Sales, Price, Value and Gross Profit (2017-2022)

    • Table Fujitsu Contact Center Product and Service

    • Table Genesys (Foundation Year, Company Profile and etc.)

    • Table Genesys Contact Center Sales, Price, Value and Gross Profit (2017-2022)

    • Table Genesys Contact Center Product and Service

    • Table HP (Foundation Year, Company Profile and etc.)

    • Table HP Contact Center Sales, Price, Value and Gross Profit (2017-2022)

    • Table HP Contact Center Product and Service

    • Table Incontact (Foundation Year, Company Profile and etc.)

    • Table Incontact Contact Center Sales, Price, Value and Gross Profit (2017-2022)

    • Table Incontact Contact Center Product and Service

    • Table Interactive Intelligence (Foundation Year, Company Profile and etc.)

    • Table Interactive Intelligence Contact Center Sales, Price, Value and Gross Profit (2017-2022)

    • Table Interactive Intelligence Contact Center Product and Service

    • Table Mitel Networks (Foundation Year, Company Profile and etc.)

    • Table Mitel Networks Contact Center Sales, Price, Value and Gross Profit (2017-2022)

    • Table Mitel Networks Contact Center Product and Service

    • Table NEC (Foundation Year, Company Profile and etc.)

    • Table NEC Contact Center Sales, Price, Value and Gross Profit (2017-2022)

    • Table NEC Contact Center Product and Service

    • Table Noble Systems (Foundation Year, Company Profile and etc.)

    • Table Noble Systems Contact Center Sales, Price, Value and Gross Profit (2017-2022)

    • Table Noble Systems Contact Center Product and Service

    • Table Oracle (Foundation Year, Company Profile and etc.)

    • Table Oracle Contact Center Sales, Price, Value and Gross Profit (2017-2022)

    • Table Oracle Contact Center Product and Service

    • Table Presence Technology (Foundation Year, Company Profile and etc.)

    • Table Presence Technology Contact Center Sales, Price, Value and Gross Profit (2017-2022)

    • Table Presence Technology Contact Center Product and Service

    • Table SAP (Foundation Year, Company Profile and etc.)

    • Table SAP Contact Center Sales, Price, Value and Gross Profit (2017-2022)

    • Table SAP Contact Center Product and Service

    • Table ShoreTel (Foundation Year, Company Profile and etc.)

    • Table ShoreTel Contact Center Sales, Price, Value and Gross Profit (2017-2022)

    • Table ShoreTel Contact Center Product and Service


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