Call Center AI Market Report

Global and Region Call Center AI Market Demand & Opportunity Outlook 2022-2028

  • POSTDATE：Jul 31, 2022
  • PAGES：148
  • REPORT CODE：GMM933832
  • REPORT SUMMARY
  • TABLE OF CONTENTS

  • The report details the trend, potential and market size of Call Center AI market, and analyzes the current situation and prospects of the market from both qualitative and quantitative aspects, which can be roughly divided into three parts.

    The first part (Chapter1-7) mainly covers the qualitative analysis of Call Center AImarket, defines the market attractiveness level of Call Center AI market through Porter's Five Forces Analysis, and summarizes the different factors in the overall environment through PEST analysis. Understand the distribution of industrial chain value in each link of industrial chain through the analysis of industrial chain structure. Thus estimate the market space of each link.

    The second part (Chapter8-12), based on the segmentation of Call Center AI industry, describes the types of Call Center AI market, the applications of major players and the market size, and deeply analyzes the current situation of the global Call Center AI market and the development prospects and opportunities of Call Center AI industry.

    The third part (Chapter14-15) includes the market positions of the major players and information on the market participants, which will help you gain a comprehensive understanding of the current competitive situation and potential growth opportunities in the market.

    As COVID-19 continues to impact the global economy in 2022, the report also considers the short - and long-term impacts of COVID-19 on the global Call Center AI market in Chapter 13.

    By Player:

    • Talkdesk (US)

    • Pypestream (US)

    • IBM (US)

    • Avaamo (US)

    • Zendesk (US)

    • Google (US)

    • Nuance Communications (US)

    • AWS (US)

    • Haptik (India)

    • SAP (Germany)

    • Koreai (US)

    • Oracle (US)

    • Artificial Solutions (Spain)

    • Inbenta Technologies (US)

    • Conversica (US)

    • NICE inContact (US)

    • EdgeVerve Systems (Infosys) (India)

    • Creative Virtual (UK)

    • Rulai (US)

    • Microsoft (US)

    • Avaya (US)

    By Type:

    • Cloud-Based

    • On-Premise

    By End-User:

    • BFSI

    • Retail and E-commerce

    • Telecommunications

    • Health Care

    • Media and Entertainment

    By Geography:

    • United States

    • Europe

    • China

    • Japan

    • India

    • South Korea

  • TABLE OF CONTENT

    1 Introduction

    • 1.1 Market Definition

    • 1.2 Market Segment Analysis

    • 1.3 Market Size 2022

    • 1.4 Call Center AI Market Outlook: Forecast for 2022 - 2028

    • 1.5 Pricing Analysis

    2 Executive Summary

    3 Call Center AI Market Lineage Outlook

    • 3.1 Parent Market Outlook

    • 3.2 Related/Ancillary Market Outlook

    • 3.3 Penetration & Growth Prospect Mapping, 2022

    4 Market Analysis Tools: Porter's Five Forces

    • 4.1 Supplier Power

    • 4.2 Buyer Power

    • 4.3 Substitution Threat

    • 4.4 Threat of New Entrants

    • 4.5 Competitive Rivalry

    5 Call Center AI Industry Analysis - PEST (Political & Legal, Economic, Social, and Technological)

    • 5.1 Political/Legal Landscape

    • 5.2 Economic Landscape

    • 5.3 Social Landscape

    • 5.4 Technology Landscape

    6 Call Center AI Market - Value Chain Analysis

    • 6.1 Industry's Value Chain Analysis

    • 6.2 Product Life Cycle

    • 6.3 User Perspective Analysis

    7 Region and Country-wise Call Center AI Market Analysis and Outlook to 2022

    • 7.1 Global Call Center AI Consumption (2017-2022)

    • 7.2 United States Call Center AI Consumption (2017-2022)

    • 7.3 Europe Call Center AI Consumption (2017-2022)

    • 7.4 China Call Center AI Consumption (2017-2022)

    • 7.5 Japan Call Center AI Consumption (2017-2022)

    • 7.6 India Call Center AI Consumption (2017-2022)

    • 7.7 South Korea Call Center AI Consumption (2017-2022)

    8 Region and Country-wise Call Center AI Market Analysis and Outlook to 2028

    • 8.1 Global Call Center AI Consumption Forecast (2022-2028)

    • 8.2 United States Call Center AI Consumption Forecast (2022-2028)

    • 8.3 Europe Call Center AI Consumption Forecast (2022-2028)

    • 8.4 China Call Center AI Consumption Forecast (2022-2028)

    • 8.5 Japan Call Center AI Consumption Forecast (2022-2028)

    • 8.6 India Call Center AI Consumption Forecast (2022-2028)

    • 8.7 South Korea Call Center AI Consumption Forecast (2022-2028)

    9 Global Call Center AI Market Outlook by Types and Applications to 2022

    • 9.1 Global Call Center AI Consumption and Growth Rate by Type (2017-2022)

      • 9.1.1 Global Cloud-Based Consumption and Growth Rate (2017-2022)

      • 9.1.2 Global On-Premise Consumption and Growth Rate (2017-2022)

    • 9.2 Global Call Center AI Consumption and Growth Rate by Application (2017-2022)

      • 9.2.1 Global BFSI Consumption and Growth Rate (2017-2022)

      • 9.2.2 Global Retail and E-commerce Consumption and Growth Rate (2017-2022)

      • 9.2.3 Global Telecommunications Consumption and Growth Rate (2017-2022)

      • 9.2.4 Global Health Care Consumption and Growth Rate (2017-2022)

      • 9.2.5 Global Media and Entertainment Consumption and Growth Rate (2017-2022)

    10 Global Call Center AI Market Outlook by Types and Applications to 2028

    • 10.1 Global Call Center AI Consumption Forecast and Growth Rate by Type (2022-2028)

      • 10.1.1 Global Cloud-Based Consumption Forecast and Growth Rate (2022-2028)

      • 10.1.2 Global On-Premise Consumption Forecast and Growth Rate (2022-2028)

    • 10.2 Global Call Center AI Consumption Forecast and Growth Rate by Application (2022-2028)

      • 10.2.1 Global BFSI Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.2 Global Retail and E-commerce Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.3 Global Telecommunications Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.4 Global Health Care Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.5 Global Media and Entertainment Consumption Forecast and Growth Rate (2022-2028)

    11 Global Call Center AI Import and Export Analysis (Top 5 Countries)

    • 11.1 Global Call Center AI Import by Region (Top 5 Countries) (2017-2028)

    • 11.2 Global Call Center AI Export by Region (Top 5 Countries) (2017-2028)

    12 Coronavirus Disease (COVID-19) Impact

    • 12.1 Industry Impact Analysis

    • 12.2 Call Center AI Market Outlook to 2028 - COVID-19 Affected Forecasts

    13 Competition Matrix

    • 13.1 Target Markets

    • 13.2 Comprehensive Analysis of Products in Competitive Markets

    14 Global Call Center AI Market Competitive Analysis

    • 14.1 Talkdesk (US)

      • 14.1.1 Talkdesk (US) Company Details

      • 14.1.2 Talkdesk (US) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

      • 14.1.3 Talkdesk (US) Call Center AI Product and Service

    • 14.2 Pypestream (US)

      • 14.2.1 Pypestream (US) Company Details

      • 14.2.2 Pypestream (US) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

      • 14.2.3 Pypestream (US) Call Center AI Product and Service

    • 14.3 IBM (US)

      • 14.3.1 IBM (US) Company Details

      • 14.3.2 IBM (US) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

      • 14.3.3 IBM (US) Call Center AI Product and Service

    • 14.4 Avaamo (US)

      • 14.4.1 Avaamo (US) Company Details

      • 14.4.2 Avaamo (US) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

      • 14.4.3 Avaamo (US) Call Center AI Product and Service

    • 14.5 Zendesk (US)

      • 14.5.1 Zendesk (US) Company Details

      • 14.5.2 Zendesk (US) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

      • 14.5.3 Zendesk (US) Call Center AI Product and Service

    • 14.6 Google (US)

      • 14.6.1 Google (US) Company Details

      • 14.6.2 Google (US) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

      • 14.6.3 Google (US) Call Center AI Product and Service

    • 14.7 Nuance Communications (US)

      • 14.7.1 Nuance Communications (US) Company Details

      • 14.7.2 Nuance Communications (US) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

      • 14.7.3 Nuance Communications (US) Call Center AI Product and Service

    • 14.8 AWS (US)

      • 14.8.1 AWS (US) Company Details

      • 14.8.2 AWS (US) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

      • 14.8.3 AWS (US) Call Center AI Product and Service

    • 14.9 Haptik (India)

      • 14.9.1 Haptik (India) Company Details

      • 14.9.2 Haptik (India) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

      • 14.9.3 Haptik (India) Call Center AI Product and Service

    • 14.10 SAP (Germany)

      • 14.10.1 SAP (Germany) Company Details

      • 14.10.2 SAP (Germany) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

      • 14.10.3 SAP (Germany) Call Center AI Product and Service

    • 14.11 Koreai (US)

      • 14.11.1 Koreai (US) Company Details

      • 14.11.2 Koreai (US) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

      • 14.11.3 Koreai (US) Call Center AI Product and Service

    • 14.12 Oracle (US)

      • 14.12.1 Oracle (US) Company Details

      • 14.12.2 Oracle (US) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

      • 14.12.3 Oracle (US) Call Center AI Product and Service

    • 14.13 Artificial Solutions (Spain)

      • 14.13.1 Artificial Solutions (Spain) Company Details

      • 14.13.2 Artificial Solutions (Spain) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

      • 14.13.3 Artificial Solutions (Spain) Call Center AI Product and Service

    • 14.14 Inbenta Technologies (US)

      • 14.14.1 Inbenta Technologies (US) Company Details

      • 14.14.2 Inbenta Technologies (US) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

      • 14.14.3 Inbenta Technologies (US) Call Center AI Product and Service

    • 14.15 Conversica (US)

      • 14.15.1 Conversica (US) Company Details

      • 14.15.2 Conversica (US) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

      • 14.15.3 Conversica (US) Call Center AI Product and Service

    • 14.16 NICE inContact (US)

      • 14.16.1 NICE inContact (US) Company Details

      • 14.16.2 NICE inContact (US) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

      • 14.16.3 NICE inContact (US) Call Center AI Product and Service

    • 14.17 EdgeVerve Systems (Infosys) (India)

      • 14.17.1 EdgeVerve Systems (Infosys) (India) Company Details

      • 14.17.2 EdgeVerve Systems (Infosys) (India) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

      • 14.17.3 EdgeVerve Systems (Infosys) (India) Call Center AI Product and Service

    • 14.18 Creative Virtual (UK)

      • 14.18.1 Creative Virtual (UK) Company Details

      • 14.18.2 Creative Virtual (UK) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

      • 14.18.3 Creative Virtual (UK) Call Center AI Product and Service

    • 14.19 Rulai (US)

      • 14.19.1 Rulai (US) Company Details

      • 14.19.2 Rulai (US) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

      • 14.19.3 Rulai (US) Call Center AI Product and Service

    • 14.20 Microsoft (US)

      • 14.20.1 Microsoft (US) Company Details

      • 14.20.2 Microsoft (US) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

      • 14.20.3 Microsoft (US) Call Center AI Product and Service

    • 14.21 Avaya (US)

      • 14.21.1 Avaya (US) Company Details

      • 14.21.2 Avaya (US) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

      • 14.21.3 Avaya (US) Call Center AI Product and Service

    15 Appendix


    TABLE OF CHARTS

    • Table Definition of Call Center AI

    • Figure Call Center AI Picture

    • Table Global Call Center AI Market Size and Forecast 2022 - 2028 (USD million)

    • Figure Global Call Center AI Market Size and Forecast 2022 - 2028 (USD million)

    • Figure Global Call Center AI Market: Year-over-year Growth 2022 - 2028 (%)

    • Table Parent Market Analysis

    • Figure Parent Market Price

    • Table Related/Ancillary Market Outlook Analysis

    • Table Supplier Power Analysis

    • Table Buyer Power Analysis

    • Table Substitution Threat Analysis

    • Table Threat of New Entrants Analysis

    • Table Competitive Rivalry Analysis

    • Figure Global Call Center AI Consumption by Country (2017-2022)

    • Figure United States Call Center AI Consumption and Growth Rate (2017-2022)

    • Table Europe Call Center AI Consumption and Growth Rate (2017-2022)

    • Figure China Call Center AI Consumption and Growth Rate (2017-2022)

    • Figure Japan Call Center AI Consumption and Growth Rate (2017-2022)

    • Figure India Call Center AI Consumption and Growth Rate (2017-2022)

    • Figure South Korea Call Center AI Consumption and Growth Rate (2017-2022)

    • Figure Global Call Center AI Consumption Forecast by Country (2022-2028)

    • Figure United States Call Center AI Consumption Forecast and Growth Rate (2022-2028)

    • Table Europe Call Center AI Consumption Forecast and Growth Rate (2022-2028)

    • Figure China Call Center AI Consumption Forecast and Growth Rate (2022-2028)

    • Figure Japan Call Center AI Consumption Forecast and Growth Rate (2022-2028)

    • Figure India Call Center AI Consumption Forecast and Growth Rate (2022-2028)

    • Figure South Korea Call Center AI Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Cloud-Based Consumption and Growth Rate (2017-2022)

    • Figure Global On-Premise Consumption and Growth Rate (2017-2022)

    • Figure Global BFSI Consumption and Growth Rate (2017-2022)

    • Figure Global Retail and E-commerce Consumption and Growth Rate (2017-2022)

    • Figure Global Telecommunications Consumption and Growth Rate (2017-2022)

    • Figure Global Health Care Consumption and Growth Rate (2017-2022)

    • Figure Global Media and Entertainment Consumption and Growth Rate (2017-2022)

    • Figure Global Cloud-Based Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global On-Premise Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global BFSI Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Retail and E-commerce Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Telecommunications Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Health Care Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Media and Entertainment Consumption Forecast and Growth Rate (2022-2028)

    • Table Global Call Center AI Import by Region (Top 5 Countries) (2017-2028)

    • Table Global Call Center AI Export by Region (Top 5 Countries) (2017-2028)

    • Table Talkdesk (US) (Foundation Year, Company Profile and etc.)

    • Table Talkdesk (US) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

    • Table Talkdesk (US) Call Center AI Product and Service

    • Table Pypestream (US) (Foundation Year, Company Profile and etc.)

    • Table Pypestream (US) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

    • Table Pypestream (US) Call Center AI Product and Service

    • Table IBM (US) (Foundation Year, Company Profile and etc.)

    • Table IBM (US) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

    • Table IBM (US) Call Center AI Product and Service

    • Table Avaamo (US) (Foundation Year, Company Profile and etc.)

    • Table Avaamo (US) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

    • Table Avaamo (US) Call Center AI Product and Service

    • Table Zendesk (US) (Foundation Year, Company Profile and etc.)

    • Table Zendesk (US) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

    • Table Zendesk (US) Call Center AI Product and Service

    • Table Google (US) (Foundation Year, Company Profile and etc.)

    • Table Google (US) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

    • Table Google (US) Call Center AI Product and Service

    • Table Nuance Communications (US) (Foundation Year, Company Profile and etc.)

    • Table Nuance Communications (US) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

    • Table Nuance Communications (US) Call Center AI Product and Service

    • Table AWS (US) (Foundation Year, Company Profile and etc.)

    • Table AWS (US) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

    • Table AWS (US) Call Center AI Product and Service

    • Table Haptik (India) (Foundation Year, Company Profile and etc.)

    • Table Haptik (India) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

    • Table Haptik (India) Call Center AI Product and Service

    • Table SAP (Germany) (Foundation Year, Company Profile and etc.)

    • Table SAP (Germany) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

    • Table SAP (Germany) Call Center AI Product and Service

    • Table Koreai (US) (Foundation Year, Company Profile and etc.)

    • Table Koreai (US) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

    • Table Koreai (US) Call Center AI Product and Service

    • Table Oracle (US) (Foundation Year, Company Profile and etc.)

    • Table Oracle (US) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

    • Table Oracle (US) Call Center AI Product and Service

    • Table Artificial Solutions (Spain) (Foundation Year, Company Profile and etc.)

    • Table Artificial Solutions (Spain) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

    • Table Artificial Solutions (Spain) Call Center AI Product and Service

    • Table Inbenta Technologies (US) (Foundation Year, Company Profile and etc.)

    • Table Inbenta Technologies (US) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

    • Table Inbenta Technologies (US) Call Center AI Product and Service

    • Table Conversica (US) (Foundation Year, Company Profile and etc.)

    • Table Conversica (US) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

    • Table Conversica (US) Call Center AI Product and Service

    • Table NICE inContact (US) (Foundation Year, Company Profile and etc.)

    • Table NICE inContact (US) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

    • Table NICE inContact (US) Call Center AI Product and Service

    • Table EdgeVerve Systems (Infosys) (India) (Foundation Year, Company Profile and etc.)

    • Table EdgeVerve Systems (Infosys) (India) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

    • Table EdgeVerve Systems (Infosys) (India) Call Center AI Product and Service

    • Table Creative Virtual (UK) (Foundation Year, Company Profile and etc.)

    • Table Creative Virtual (UK) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

    • Table Creative Virtual (UK) Call Center AI Product and Service

    • Table Rulai (US) (Foundation Year, Company Profile and etc.)

    • Table Rulai (US) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

    • Table Rulai (US) Call Center AI Product and Service

    • Table Microsoft (US) (Foundation Year, Company Profile and etc.)

    • Table Microsoft (US) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

    • Table Microsoft (US) Call Center AI Product and Service

    • Table Avaya (US) (Foundation Year, Company Profile and etc.)

    • Table Avaya (US) Call Center AI Sales, Price, Value and Gross Profit (2017-2022)

    • Table Avaya (US) Call Center AI Product and Service


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