Chinese- REPORT SUMMARY
- TABLE OF CONTENTS
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The report details the trend, potential and market size of BPO market, and analyzes the current situation and prospects of the market from both qualitative and quantitative aspects, which can be roughly divided into three parts.
The first part (Chapter1-7) mainly covers the qualitative analysis of BPOmarket, defines the market attractiveness level of BPO market through Porter's Five Forces Analysis, and summarizes the different factors in the overall environment through PEST analysis. Understand the distribution of industrial chain value in each link of industrial chain through the analysis of industrial chain structure. Thus estimate the market space of each link.
The second part (Chapter8-12), based on the segmentation of BPO industry, describes the types of BPO market, the applications of major players and the market size, and deeply analyzes the current situation of the global BPO market and the development prospects and opportunities of BPO industry.
The third part (Chapter14-15) includes the market positions of the major players and information on the market participants, which will help you gain a comprehensive understanding of the current competitive situation and potential growth opportunities in the market.
As COVID-19 continues to impact the global economy in 2022, the report also considers the short - and long-term impacts of COVID-19 on the global BPO market in Chapter 13.
By Player:
Capgemini
IBM
Genpact
Tata Consultancy Services
3i Infotech
Accenture
By Type:
Finance & Accounting
Customer Services
HR Outsourcing
KPO
Procurement Outsourcing
By End-User:
Manufacturing
Telecommunications & Technology
Banking
Insurance & Finance Services
Retail
Others
By Geography:
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United States
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Europe
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China
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Japan
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India
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South Korea
TABLE OF CONTENT
1 Introduction
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1.1 Market Definition
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1.2 Market Segment Analysis
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1.3 Market Size 2022
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1.4 BPO Market Outlook: Forecast for 2022 - 2028
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1.5 Pricing Analysis
2 Executive Summary
3 BPO Market Lineage Outlook
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3.1 Parent Market Outlook
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3.2 Related/Ancillary Market Outlook
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3.3 Penetration & Growth Prospect Mapping, 2022
4 Market Analysis Tools: Porter's Five Forces
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4.1 Supplier Power
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4.2 Buyer Power
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4.3 Substitution Threat
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4.4 Threat of New Entrants
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4.5 Competitive Rivalry
5 BPO Industry Analysis - PEST (Political & Legal, Economic, Social, and Technological)
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5.1 Political/Legal Landscape
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5.2 Economic Landscape
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5.3 Social Landscape
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5.4 Technology Landscape
6 BPO Market - Value Chain Analysis
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6.1 Industry's Value Chain Analysis
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6.2 Product Life Cycle
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6.3 User Perspective Analysis
7 Region and Country-wise BPO Market Analysis and Outlook to 2022
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7.1 Global BPO Consumption (2017-2022)
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7.2 United States BPO Consumption (2017-2022)
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7.3 Europe BPO Consumption (2017-2022)
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7.4 China BPO Consumption (2017-2022)
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7.5 Japan BPO Consumption (2017-2022)
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7.6 India BPO Consumption (2017-2022)
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7.7 South Korea BPO Consumption (2017-2022)
8 Region and Country-wise BPO Market Analysis and Outlook to 2028
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8.1 Global BPO Consumption Forecast (2022-2028)
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8.2 United States BPO Consumption Forecast (2022-2028)
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8.3 Europe BPO Consumption Forecast (2022-2028)
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8.4 China BPO Consumption Forecast (2022-2028)
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8.5 Japan BPO Consumption Forecast (2022-2028)
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8.6 India BPO Consumption Forecast (2022-2028)
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8.7 South Korea BPO Consumption Forecast (2022-2028)
9 Global BPO Market Outlook by Types and Applications to 2022
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9.1 Global BPO Consumption and Growth Rate by Type (2017-2022)
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9.1.1 Global Finance & Accounting Consumption and Growth Rate (2017-2022)
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9.1.2 Global Customer Services Consumption and Growth Rate (2017-2022)
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9.1.3 Global HR Outsourcing Consumption and Growth Rate (2017-2022)
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9.1.4 Global KPO Consumption and Growth Rate (2017-2022)
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9.1.5 Global Procurement Outsourcing Consumption and Growth Rate (2017-2022)
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9.2 Global BPO Consumption and Growth Rate by Application (2017-2022)
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9.2.1 Global Manufacturing Consumption and Growth Rate (2017-2022)
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9.2.2 Global Telecommunications & Technology Consumption and Growth Rate (2017-2022)
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9.2.3 Global Banking Consumption and Growth Rate (2017-2022)
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9.2.4 Global Insurance & Finance Services Consumption and Growth Rate (2017-2022)
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9.2.5 Global Retail Consumption and Growth Rate (2017-2022)
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9.2.6 Global Others Consumption and Growth Rate (2017-2022)
10 Global BPO Market Outlook by Types and Applications to 2028
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10.1 Global BPO Consumption Forecast and Growth Rate by Type (2022-2028)
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10.1.1 Global Finance & Accounting Consumption Forecast and Growth Rate (2022-2028)
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10.1.2 Global Customer Services Consumption Forecast and Growth Rate (2022-2028)
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10.1.3 Global HR Outsourcing Consumption Forecast and Growth Rate (2022-2028)
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10.1.4 Global KPO Consumption Forecast and Growth Rate (2022-2028)
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10.1.5 Global Procurement Outsourcing Consumption Forecast and Growth Rate (2022-2028)
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10.2 Global BPO Consumption Forecast and Growth Rate by Application (2022-2028)
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10.2.1 Global Manufacturing Consumption Forecast and Growth Rate (2022-2028)
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10.2.2 Global Telecommunications & Technology Consumption Forecast and Growth Rate (2022-2028)
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10.2.3 Global Banking Consumption Forecast and Growth Rate (2022-2028)
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10.2.4 Global Insurance & Finance Services Consumption Forecast and Growth Rate (2022-2028)
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10.2.5 Global Retail Consumption Forecast and Growth Rate (2022-2028)
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10.2.6 Global Others Consumption Forecast and Growth Rate (2022-2028)
11 Global BPO Import and Export Analysis (Top 5 Countries)
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11.1 Global BPO Import by Region (Top 5 Countries) (2017-2028)
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11.2 Global BPO Export by Region (Top 5 Countries) (2017-2028)
12 Coronavirus Disease (COVID-19) Impact
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12.1 Industry Impact Analysis
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12.2 BPO Market Outlook to 2028 - COVID-19 Affected Forecasts
13 Competition Matrix
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13.1 Target Markets
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13.2 Comprehensive Analysis of Products in Competitive Markets
14 Global BPO Market Competitive Analysis
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14.1 Capgemini
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14.1.1 Capgemini Company Details
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14.1.2 Capgemini BPO Sales, Price, Value and Gross Profit (2017-2022)
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14.1.3 Capgemini BPO Product and Service
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14.2 IBM
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14.2.1 IBM Company Details
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14.2.2 IBM BPO Sales, Price, Value and Gross Profit (2017-2022)
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14.2.3 IBM BPO Product and Service
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14.3 Genpact
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14.3.1 Genpact Company Details
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14.3.2 Genpact BPO Sales, Price, Value and Gross Profit (2017-2022)
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14.3.3 Genpact BPO Product and Service
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14.4 Tata Consultancy Services
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14.4.1 Tata Consultancy Services Company Details
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14.4.2 Tata Consultancy Services BPO Sales, Price, Value and Gross Profit (2017-2022)
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14.4.3 Tata Consultancy Services BPO Product and Service
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14.5 3i Infotech
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14.5.1 3i Infotech Company Details
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14.5.2 3i Infotech BPO Sales, Price, Value and Gross Profit (2017-2022)
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14.5.3 3i Infotech BPO Product and Service
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14.6 Accenture
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14.6.1 Accenture Company Details
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14.6.2 Accenture BPO Sales, Price, Value and Gross Profit (2017-2022)
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14.6.3 Accenture BPO Product and Service
15 Appendix
TABLE OF CHARTS
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Table Definition of BPO
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Figure BPO Picture
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Table Global BPO Market Size and Forecast 2022 - 2028 (USD million)
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Figure Global BPO Market Size and Forecast 2022 - 2028 (USD million)
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Figure Global BPO Market: Year-over-year Growth 2022 - 2028 (%)
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Table Parent Market Analysis
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Figure Parent Market Price
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Table Related/Ancillary Market Outlook Analysis
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Table Supplier Power Analysis
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Table Buyer Power Analysis
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Table Substitution Threat Analysis
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Table Threat of New Entrants Analysis
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Table Competitive Rivalry Analysis
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Figure Global BPO Consumption by Country (2017-2022)
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Figure United States BPO Consumption and Growth Rate (2017-2022)
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Table Europe BPO Consumption and Growth Rate (2017-2022)
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Figure China BPO Consumption and Growth Rate (2017-2022)
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Figure Japan BPO Consumption and Growth Rate (2017-2022)
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Figure India BPO Consumption and Growth Rate (2017-2022)
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Figure South Korea BPO Consumption and Growth Rate (2017-2022)
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Figure Global BPO Consumption Forecast by Country (2022-2028)
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Figure United States BPO Consumption Forecast and Growth Rate (2022-2028)
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Table Europe BPO Consumption Forecast and Growth Rate (2022-2028)
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Figure China BPO Consumption Forecast and Growth Rate (2022-2028)
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Figure Japan BPO Consumption Forecast and Growth Rate (2022-2028)
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Figure India BPO Consumption Forecast and Growth Rate (2022-2028)
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Figure South Korea BPO Consumption Forecast and Growth Rate (2022-2028)
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Figure Global Finance & Accounting Consumption and Growth Rate (2017-2022)
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Figure Global Customer Services Consumption and Growth Rate (2017-2022)
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Figure Global HR Outsourcing Consumption and Growth Rate (2017-2022)
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Figure Global KPO Consumption and Growth Rate (2017-2022)
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Figure Global Procurement Outsourcing Consumption and Growth Rate (2017-2022)
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Figure Global Manufacturing Consumption and Growth Rate (2017-2022)
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Figure Global Telecommunications & Technology Consumption and Growth Rate (2017-2022)
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Figure Global Banking Consumption and Growth Rate (2017-2022)
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Figure Global Insurance & Finance Services Consumption and Growth Rate (2017-2022)
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Figure Global Retail Consumption and Growth Rate (2017-2022)
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Figure Global Others Consumption and Growth Rate (2017-2022)
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Figure Global Finance & Accounting Consumption Forecast and Growth Rate (2022-2028)
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Figure Global Customer Services Consumption Forecast and Growth Rate (2022-2028)
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Figure Global HR Outsourcing Consumption Forecast and Growth Rate (2022-2028)
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Figure Global KPO Consumption Forecast and Growth Rate (2022-2028)
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Figure Global Procurement Outsourcing Consumption Forecast and Growth Rate (2022-2028)
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Figure Global Manufacturing Consumption Forecast and Growth Rate (2022-2028)
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Figure Global Telecommunications & Technology Consumption Forecast and Growth Rate (2022-2028)
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Figure Global Banking Consumption Forecast and Growth Rate (2022-2028)
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Figure Global Insurance & Finance Services Consumption Forecast and Growth Rate (2022-2028)
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Figure Global Retail Consumption Forecast and Growth Rate (2022-2028)
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Figure Global Others Consumption Forecast and Growth Rate (2022-2028)
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Table Global BPO Import by Region (Top 5 Countries) (2017-2028)
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Table Global BPO Export by Region (Top 5 Countries) (2017-2028)
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Table Capgemini (Foundation Year, Company Profile and etc.)
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Table Capgemini BPO Sales, Price, Value and Gross Profit (2017-2022)
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Table Capgemini BPO Product and Service
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Table IBM (Foundation Year, Company Profile and etc.)
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Table IBM BPO Sales, Price, Value and Gross Profit (2017-2022)
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Table IBM BPO Product and Service
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Table Genpact (Foundation Year, Company Profile and etc.)
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Table Genpact BPO Sales, Price, Value and Gross Profit (2017-2022)
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Table Genpact BPO Product and Service
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Table Tata Consultancy Services (Foundation Year, Company Profile and etc.)
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Table Tata Consultancy Services BPO Sales, Price, Value and Gross Profit (2017-2022)
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Table Tata Consultancy Services BPO Product and Service
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Table 3i Infotech (Foundation Year, Company Profile and etc.)
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Table 3i Infotech BPO Sales, Price, Value and Gross Profit (2017-2022)
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Table 3i Infotech BPO Product and Service
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Table Accenture (Foundation Year, Company Profile and etc.)
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Table Accenture BPO Sales, Price, Value and Gross Profit (2017-2022)
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Table Accenture BPO Product and Service
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