IT Service Management (ITSM) Market Report

Global and Region IT Service Management (ITSM) Market Demand & Opportunity Outlook 2022-2028

  • POSTDATE：Jul 31, 2022
  • PAGES：212
  • REPORT CODE：GMM928057
  • REPORT SUMMARY
  • TABLE OF CONTENTS

  • The report details the trend, potential and market size of IT Service Management (ITSM) market, and analyzes the current situation and prospects of the market from both qualitative and quantitative aspects, which can be roughly divided into three parts.

    The first part (Chapter1-7) mainly covers the qualitative analysis of IT Service Management (ITSM)market, defines the market attractiveness level of IT Service Management (ITSM) market through Porter's Five Forces Analysis, and summarizes the different factors in the overall environment through PEST analysis. Understand the distribution of industrial chain value in each link of industrial chain through the analysis of industrial chain structure. Thus estimate the market space of each link.

    The second part (Chapter8-12), based on the segmentation of IT Service Management (ITSM) industry, describes the types of IT Service Management (ITSM) market, the applications of major players and the market size, and deeply analyzes the current situation of the global IT Service Management (ITSM) market and the development prospects and opportunities of IT Service Management (ITSM) industry.

    The third part (Chapter14-15) includes the market positions of the major players and information on the market participants, which will help you gain a comprehensive understanding of the current competitive situation and potential growth opportunities in the market.

    As COVID-19 continues to impact the global economy in 2022, the report also considers the short - and long-term impacts of COVID-19 on the global IT Service Management (ITSM) market in Chapter 13.

    By Player:

    • SAP

    • Axios Systems

    • Atlassian

    • Symantec

    • SolarWinds

    • Samanage

    • Freshworks

    • Autotask

    • IBM

    • SysAid

    • CA Technologies

    • Agiloft Service

    • Cherwell Software

    • BMC Software

    • ServiceNow

    • ASG Software

    • Epicor

    • TOPdesk

    • Micro Focus (Formerly HPE)

    • Ivanti (HEAT Software)

    • Ultimo

    By Type:

    • Cloud-based

    • On-Premises

    By End-User:

    • SMEs

    • Large Enterprises

    By Geography:

    • United States

    • Europe

    • China

    • Japan

    • India

    • South Korea

  • TABLE OF CONTENT

    1 Introduction

    • 1.1 Market Definition

    • 1.2 Market Segment Analysis

    • 1.3 Market Size 2022

    • 1.4 IT Service Management (ITSM) Market Outlook: Forecast for 2022 - 2028

    • 1.5 Pricing Analysis

    2 Executive Summary

    3 IT Service Management (ITSM) Market Lineage Outlook

    • 3.1 Parent Market Outlook

    • 3.2 Related/Ancillary Market Outlook

    • 3.3 Penetration & Growth Prospect Mapping, 2022

    4 Market Analysis Tools: Porter's Five Forces

    • 4.1 Supplier Power

    • 4.2 Buyer Power

    • 4.3 Substitution Threat

    • 4.4 Threat of New Entrants

    • 4.5 Competitive Rivalry

    5 IT Service Management (ITSM) Industry Analysis - PEST (Political & Legal, Economic, Social, and Technological)

    • 5.1 Political/Legal Landscape

    • 5.2 Economic Landscape

    • 5.3 Social Landscape

    • 5.4 Technology Landscape

    6 IT Service Management (ITSM) Market - Value Chain Analysis

    • 6.1 Industry's Value Chain Analysis

    • 6.2 Product Life Cycle

    • 6.3 User Perspective Analysis

    7 Region and Country-wise IT Service Management (ITSM) Market Analysis and Outlook to 2022

    • 7.1 Global IT Service Management (ITSM) Consumption (2017-2022)

    • 7.2 United States IT Service Management (ITSM) Consumption (2017-2022)

    • 7.3 Europe IT Service Management (ITSM) Consumption (2017-2022)

    • 7.4 China IT Service Management (ITSM) Consumption (2017-2022)

    • 7.5 Japan IT Service Management (ITSM) Consumption (2017-2022)

    • 7.6 India IT Service Management (ITSM) Consumption (2017-2022)

    • 7.7 South Korea IT Service Management (ITSM) Consumption (2017-2022)

    8 Region and Country-wise IT Service Management (ITSM) Market Analysis and Outlook to 2028

    • 8.1 Global IT Service Management (ITSM) Consumption Forecast (2022-2028)

    • 8.2 United States IT Service Management (ITSM) Consumption Forecast (2022-2028)

    • 8.3 Europe IT Service Management (ITSM) Consumption Forecast (2022-2028)

    • 8.4 China IT Service Management (ITSM) Consumption Forecast (2022-2028)

    • 8.5 Japan IT Service Management (ITSM) Consumption Forecast (2022-2028)

    • 8.6 India IT Service Management (ITSM) Consumption Forecast (2022-2028)

    • 8.7 South Korea IT Service Management (ITSM) Consumption Forecast (2022-2028)

    9 Global IT Service Management (ITSM) Market Outlook by Types and Applications to 2022

    • 9.1 Global IT Service Management (ITSM) Consumption and Growth Rate by Type (2017-2022)

      • 9.1.1 Global Cloud-based Consumption and Growth Rate (2017-2022)

      • 9.1.2 Global On-Premises Consumption and Growth Rate (2017-2022)

    • 9.2 Global IT Service Management (ITSM) Consumption and Growth Rate by Application (2017-2022)

      • 9.2.1 Global SMEs Consumption and Growth Rate (2017-2022)

      • 9.2.2 Global Large Enterprises Consumption and Growth Rate (2017-2022)

    10 Global IT Service Management (ITSM) Market Outlook by Types and Applications to 2028

    • 10.1 Global IT Service Management (ITSM) Consumption Forecast and Growth Rate by Type (2022-2028)

      • 10.1.1 Global Cloud-based Consumption Forecast and Growth Rate (2022-2028)

      • 10.1.2 Global On-Premises Consumption Forecast and Growth Rate (2022-2028)

    • 10.2 Global IT Service Management (ITSM) Consumption Forecast and Growth Rate by Application (2022-2028)

      • 10.2.1 Global SMEs Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.2 Global Large Enterprises Consumption Forecast and Growth Rate (2022-2028)

    11 Global IT Service Management (ITSM) Import and Export Analysis (Top 5 Countries)

    • 11.1 Global IT Service Management (ITSM) Import by Region (Top 5 Countries) (2017-2028)

    • 11.2 Global IT Service Management (ITSM) Export by Region (Top 5 Countries) (2017-2028)

    12 Coronavirus Disease (COVID-19) Impact

    • 12.1 Industry Impact Analysis

    • 12.2 IT Service Management (ITSM) Market Outlook to 2028 - COVID-19 Affected Forecasts

    13 Competition Matrix

    • 13.1 Target Markets

    • 13.2 Comprehensive Analysis of Products in Competitive Markets

    14 Global IT Service Management (ITSM) Market Competitive Analysis

    • 14.1 SAP

      • 14.1.1 SAP Company Details

      • 14.1.2 SAP IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.1.3 SAP IT Service Management (ITSM) Product and Service

    • 14.2 Axios Systems

      • 14.2.1 Axios Systems Company Details

      • 14.2.2 Axios Systems IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.2.3 Axios Systems IT Service Management (ITSM) Product and Service

    • 14.3 Atlassian

      • 14.3.1 Atlassian Company Details

      • 14.3.2 Atlassian IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.3.3 Atlassian IT Service Management (ITSM) Product and Service

    • 14.4 Symantec

      • 14.4.1 Symantec Company Details

      • 14.4.2 Symantec IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.4.3 Symantec IT Service Management (ITSM) Product and Service

    • 14.5 SolarWinds

      • 14.5.1 SolarWinds Company Details

      • 14.5.2 SolarWinds IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.5.3 SolarWinds IT Service Management (ITSM) Product and Service

    • 14.6 Samanage

      • 14.6.1 Samanage Company Details

      • 14.6.2 Samanage IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.6.3 Samanage IT Service Management (ITSM) Product and Service

    • 14.7 Freshworks

      • 14.7.1 Freshworks Company Details

      • 14.7.2 Freshworks IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.7.3 Freshworks IT Service Management (ITSM) Product and Service

    • 14.8 Autotask

      • 14.8.1 Autotask Company Details

      • 14.8.2 Autotask IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.8.3 Autotask IT Service Management (ITSM) Product and Service

    • 14.9 IBM

      • 14.9.1 IBM Company Details

      • 14.9.2 IBM IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.9.3 IBM IT Service Management (ITSM) Product and Service

    • 14.10 SysAid

      • 14.10.1 SysAid Company Details

      • 14.10.2 SysAid IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.10.3 SysAid IT Service Management (ITSM) Product and Service

    • 14.11 CA Technologies

      • 14.11.1 CA Technologies Company Details

      • 14.11.2 CA Technologies IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.11.3 CA Technologies IT Service Management (ITSM) Product and Service

    • 14.12 Agiloft Service

      • 14.12.1 Agiloft Service Company Details

      • 14.12.2 Agiloft Service IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.12.3 Agiloft Service IT Service Management (ITSM) Product and Service

    • 14.13 Cherwell Software

      • 14.13.1 Cherwell Software Company Details

      • 14.13.2 Cherwell Software IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.13.3 Cherwell Software IT Service Management (ITSM) Product and Service

    • 14.14 BMC Software

      • 14.14.1 BMC Software Company Details

      • 14.14.2 BMC Software IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.14.3 BMC Software IT Service Management (ITSM) Product and Service

    • 14.15 ServiceNow

      • 14.15.1 ServiceNow Company Details

      • 14.15.2 ServiceNow IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.15.3 ServiceNow IT Service Management (ITSM) Product and Service

    • 14.16 ASG Software

      • 14.16.1 ASG Software Company Details

      • 14.16.2 ASG Software IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.16.3 ASG Software IT Service Management (ITSM) Product and Service

    • 14.17 Epicor

      • 14.17.1 Epicor Company Details

      • 14.17.2 Epicor IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.17.3 Epicor IT Service Management (ITSM) Product and Service

    • 14.18 TOPdesk

      • 14.18.1 TOPdesk Company Details

      • 14.18.2 TOPdesk IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.18.3 TOPdesk IT Service Management (ITSM) Product and Service

    • 14.19 Micro Focus (Formerly HPE)

      • 14.19.1 Micro Focus (Formerly HPE) Company Details

      • 14.19.2 Micro Focus (Formerly HPE) IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.19.3 Micro Focus (Formerly HPE) IT Service Management (ITSM) Product and Service

    • 14.20 Ivanti (HEAT Software)

      • 14.20.1 Ivanti (HEAT Software) Company Details

      • 14.20.2 Ivanti (HEAT Software) IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.20.3 Ivanti (HEAT Software) IT Service Management (ITSM) Product and Service

    • 14.21 Ultimo

      • 14.21.1 Ultimo Company Details

      • 14.21.2 Ultimo IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.21.3 Ultimo IT Service Management (ITSM) Product and Service

    15 Appendix


    TABLE OF CHARTS

    • Table Definition of IT Service Management (ITSM)

    • Figure IT Service Management (ITSM) Picture

    • Table Global IT Service Management (ITSM) Market Size and Forecast 2022 - 2028 (USD million)

    • Figure Global IT Service Management (ITSM) Market Size and Forecast 2022 - 2028 (USD million)

    • Figure Global IT Service Management (ITSM) Market: Year-over-year Growth 2022 - 2028 (%)

    • Table Parent Market Analysis

    • Figure Parent Market Price

    • Table Related/Ancillary Market Outlook Analysis

    • Table Supplier Power Analysis

    • Table Buyer Power Analysis

    • Table Substitution Threat Analysis

    • Table Threat of New Entrants Analysis

    • Table Competitive Rivalry Analysis

    • Figure Global IT Service Management (ITSM) Consumption by Country (2017-2022)

    • Figure United States IT Service Management (ITSM) Consumption and Growth Rate (2017-2022)

    • Table Europe IT Service Management (ITSM) Consumption and Growth Rate (2017-2022)

    • Figure China IT Service Management (ITSM) Consumption and Growth Rate (2017-2022)

    • Figure Japan IT Service Management (ITSM) Consumption and Growth Rate (2017-2022)

    • Figure India IT Service Management (ITSM) Consumption and Growth Rate (2017-2022)

    • Figure South Korea IT Service Management (ITSM) Consumption and Growth Rate (2017-2022)

    • Figure Global IT Service Management (ITSM) Consumption Forecast by Country (2022-2028)

    • Figure United States IT Service Management (ITSM) Consumption Forecast and Growth Rate (2022-2028)

    • Table Europe IT Service Management (ITSM) Consumption Forecast and Growth Rate (2022-2028)

    • Figure China IT Service Management (ITSM) Consumption Forecast and Growth Rate (2022-2028)

    • Figure Japan IT Service Management (ITSM) Consumption Forecast and Growth Rate (2022-2028)

    • Figure India IT Service Management (ITSM) Consumption Forecast and Growth Rate (2022-2028)

    • Figure South Korea IT Service Management (ITSM) Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Cloud-based Consumption and Growth Rate (2017-2022)

    • Figure Global On-Premises Consumption and Growth Rate (2017-2022)

    • Figure Global SMEs Consumption and Growth Rate (2017-2022)

    • Figure Global Large Enterprises Consumption and Growth Rate (2017-2022)

    • Figure Global Cloud-based Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global On-Premises Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global SMEs Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Large Enterprises Consumption Forecast and Growth Rate (2022-2028)

    • Table Global IT Service Management (ITSM) Import by Region (Top 5 Countries) (2017-2028)

    • Table Global IT Service Management (ITSM) Export by Region (Top 5 Countries) (2017-2028)

    • Table SAP (Foundation Year, Company Profile and etc.)

    • Table SAP IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

    • Table SAP IT Service Management (ITSM) Product and Service

    • Table Axios Systems (Foundation Year, Company Profile and etc.)

    • Table Axios Systems IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

    • Table Axios Systems IT Service Management (ITSM) Product and Service

    • Table Atlassian (Foundation Year, Company Profile and etc.)

    • Table Atlassian IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

    • Table Atlassian IT Service Management (ITSM) Product and Service

    • Table Symantec (Foundation Year, Company Profile and etc.)

    • Table Symantec IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

    • Table Symantec IT Service Management (ITSM) Product and Service

    • Table SolarWinds (Foundation Year, Company Profile and etc.)

    • Table SolarWinds IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

    • Table SolarWinds IT Service Management (ITSM) Product and Service

    • Table Samanage (Foundation Year, Company Profile and etc.)

    • Table Samanage IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

    • Table Samanage IT Service Management (ITSM) Product and Service

    • Table Freshworks (Foundation Year, Company Profile and etc.)

    • Table Freshworks IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

    • Table Freshworks IT Service Management (ITSM) Product and Service

    • Table Autotask (Foundation Year, Company Profile and etc.)

    • Table Autotask IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

    • Table Autotask IT Service Management (ITSM) Product and Service

    • Table IBM (Foundation Year, Company Profile and etc.)

    • Table IBM IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

    • Table IBM IT Service Management (ITSM) Product and Service

    • Table SysAid (Foundation Year, Company Profile and etc.)

    • Table SysAid IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

    • Table SysAid IT Service Management (ITSM) Product and Service

    • Table CA Technologies (Foundation Year, Company Profile and etc.)

    • Table CA Technologies IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

    • Table CA Technologies IT Service Management (ITSM) Product and Service

    • Table Agiloft Service (Foundation Year, Company Profile and etc.)

    • Table Agiloft Service IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

    • Table Agiloft Service IT Service Management (ITSM) Product and Service

    • Table Cherwell Software (Foundation Year, Company Profile and etc.)

    • Table Cherwell Software IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

    • Table Cherwell Software IT Service Management (ITSM) Product and Service

    • Table BMC Software (Foundation Year, Company Profile and etc.)

    • Table BMC Software IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

    • Table BMC Software IT Service Management (ITSM) Product and Service

    • Table ServiceNow (Foundation Year, Company Profile and etc.)

    • Table ServiceNow IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

    • Table ServiceNow IT Service Management (ITSM) Product and Service

    • Table ASG Software (Foundation Year, Company Profile and etc.)

    • Table ASG Software IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

    • Table ASG Software IT Service Management (ITSM) Product and Service

    • Table Epicor (Foundation Year, Company Profile and etc.)

    • Table Epicor IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

    • Table Epicor IT Service Management (ITSM) Product and Service

    • Table TOPdesk (Foundation Year, Company Profile and etc.)

    • Table TOPdesk IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

    • Table TOPdesk IT Service Management (ITSM) Product and Service

    • Table Micro Focus (Formerly HPE) (Foundation Year, Company Profile and etc.)

    • Table Micro Focus (Formerly HPE) IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

    • Table Micro Focus (Formerly HPE) IT Service Management (ITSM) Product and Service

    • Table Ivanti (HEAT Software) (Foundation Year, Company Profile and etc.)

    • Table Ivanti (HEAT Software) IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

    • Table Ivanti (HEAT Software) IT Service Management (ITSM) Product and Service

    • Table Ultimo (Foundation Year, Company Profile and etc.)

    • Table Ultimo IT Service Management (ITSM) Sales, Price, Value and Gross Profit (2017-2022)

    • Table Ultimo IT Service Management (ITSM) Product and Service


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