Business Process Outsourcing (BPO) Market Report

Global and Region Business Process Outsourcing (BPO) Market Demand & Opportunity Outlook 2022-2028

  • POSTDATE：Jul 30, 2022
  • PAGES：218
  • REPORT CODE：GMM922453
  • REPORT SUMMARY
  • TABLE OF CONTENTS

  • The report details the trend, potential and market size of Business Process Outsourcing (BPO) market, and analyzes the current situation and prospects of the market from both qualitative and quantitative aspects, which can be roughly divided into three parts.

    The first part (Chapter1-7) mainly covers the qualitative analysis of Business Process Outsourcing (BPO)market, defines the market attractiveness level of Business Process Outsourcing (BPO) market through Porter's Five Forces Analysis, and summarizes the different factors in the overall environment through PEST analysis. Understand the distribution of industrial chain value in each link of industrial chain through the analysis of industrial chain structure. Thus estimate the market space of each link.

    The second part (Chapter8-12), based on the segmentation of Business Process Outsourcing (BPO) industry, describes the types of Business Process Outsourcing (BPO) market, the applications of major players and the market size, and deeply analyzes the current situation of the global Business Process Outsourcing (BPO) market and the development prospects and opportunities of Business Process Outsourcing (BPO) industry.

    The third part (Chapter14-15) includes the market positions of the major players and information on the market participants, which will help you gain a comprehensive understanding of the current competitive situation and potential growth opportunities in the market.

    As COVID-19 continues to impact the global economy in 2022, the report also considers the short - and long-term impacts of COVID-19 on the global Business Process Outsourcing (BPO) market in Chapter 13.

    By Player:

    • IBM

    • Infosys

    • Aegis

    • Minacs

    • Mu Sigma

    • Wipro

    • EXL

    • Cognizant

    • Genpact

    • NTT DATA(Dell)

    • TCS

    • HP

    • Capgemini

    • Accenture

    • Tech Mahindra

    • WNS Global

    By Type:

    • HR

    • Procurement

    • F&A

    • Customer Care

    • Logistics

    • Sales & Marketing

    • Training

    • Product Engineering

    By End-User:

    • BFSI

    • Manufacturing

    • Healthcare

    • Retail

    • Telecom

    • Others

    By Geography:

    • United States

    • Europe

    • China

    • Japan

    • India

    • South Korea

  • TABLE OF CONTENT

    1 Introduction

    • 1.1 Market Definition

    • 1.2 Market Segment Analysis

    • 1.3 Market Size 2022

    • 1.4 Business Process Outsourcing (BPO) Market Outlook: Forecast for 2022 - 2028

    • 1.5 Pricing Analysis

    2 Executive Summary

    3 Business Process Outsourcing (BPO) Market Lineage Outlook

    • 3.1 Parent Market Outlook

    • 3.2 Related/Ancillary Market Outlook

    • 3.3 Penetration & Growth Prospect Mapping, 2022

    4 Market Analysis Tools: Porter's Five Forces

    • 4.1 Supplier Power

    • 4.2 Buyer Power

    • 4.3 Substitution Threat

    • 4.4 Threat of New Entrants

    • 4.5 Competitive Rivalry

    5 Business Process Outsourcing (BPO) Industry Analysis - PEST (Political & Legal, Economic, Social, and Technological)

    • 5.1 Political/Legal Landscape

    • 5.2 Economic Landscape

    • 5.3 Social Landscape

    • 5.4 Technology Landscape

    6 Business Process Outsourcing (BPO) Market - Value Chain Analysis

    • 6.1 Industry's Value Chain Analysis

    • 6.2 Product Life Cycle

    • 6.3 User Perspective Analysis

    7 Region and Country-wise Business Process Outsourcing (BPO) Market Analysis and Outlook to 2022

    • 7.1 Global Business Process Outsourcing (BPO) Consumption (2017-2022)

    • 7.2 United States Business Process Outsourcing (BPO) Consumption (2017-2022)

    • 7.3 Europe Business Process Outsourcing (BPO) Consumption (2017-2022)

    • 7.4 China Business Process Outsourcing (BPO) Consumption (2017-2022)

    • 7.5 Japan Business Process Outsourcing (BPO) Consumption (2017-2022)

    • 7.6 India Business Process Outsourcing (BPO) Consumption (2017-2022)

    • 7.7 South Korea Business Process Outsourcing (BPO) Consumption (2017-2022)

    8 Region and Country-wise Business Process Outsourcing (BPO) Market Analysis and Outlook to 2028

    • 8.1 Global Business Process Outsourcing (BPO) Consumption Forecast (2022-2028)

    • 8.2 United States Business Process Outsourcing (BPO) Consumption Forecast (2022-2028)

    • 8.3 Europe Business Process Outsourcing (BPO) Consumption Forecast (2022-2028)

    • 8.4 China Business Process Outsourcing (BPO) Consumption Forecast (2022-2028)

    • 8.5 Japan Business Process Outsourcing (BPO) Consumption Forecast (2022-2028)

    • 8.6 India Business Process Outsourcing (BPO) Consumption Forecast (2022-2028)

    • 8.7 South Korea Business Process Outsourcing (BPO) Consumption Forecast (2022-2028)

    9 Global Business Process Outsourcing (BPO) Market Outlook by Types and Applications to 2022

    • 9.1 Global Business Process Outsourcing (BPO) Consumption and Growth Rate by Type (2017-2022)

      • 9.1.1 Global HR Consumption and Growth Rate (2017-2022)

      • 9.1.2 Global Procurement Consumption and Growth Rate (2017-2022)

      • 9.1.3 Global F&A Consumption and Growth Rate (2017-2022)

      • 9.1.4 Global Customer Care Consumption and Growth Rate (2017-2022)

      • 9.1.5 Global Logistics Consumption and Growth Rate (2017-2022)

      • 9.1.6 Global Sales & Marketing Consumption and Growth Rate (2017-2022)

      • 9.1.7 Global Training Consumption and Growth Rate (2017-2022)

      • 9.1.8 Global Product Engineering Consumption and Growth Rate (2017-2022)

    • 9.2 Global Business Process Outsourcing (BPO) Consumption and Growth Rate by Application (2017-2022)

      • 9.2.1 Global BFSI Consumption and Growth Rate (2017-2022)

      • 9.2.2 Global Manufacturing Consumption and Growth Rate (2017-2022)

      • 9.2.3 Global Healthcare Consumption and Growth Rate (2017-2022)

      • 9.2.4 Global Retail Consumption and Growth Rate (2017-2022)

      • 9.2.5 Global Telecom Consumption and Growth Rate (2017-2022)

      • 9.2.6 Global Others Consumption and Growth Rate (2017-2022)

    10 Global Business Process Outsourcing (BPO) Market Outlook by Types and Applications to 2028

    • 10.1 Global Business Process Outsourcing (BPO) Consumption Forecast and Growth Rate by Type (2022-2028)

      • 10.1.1 Global HR Consumption Forecast and Growth Rate (2022-2028)

      • 10.1.2 Global Procurement Consumption Forecast and Growth Rate (2022-2028)

      • 10.1.3 Global F&A Consumption Forecast and Growth Rate (2022-2028)

      • 10.1.4 Global Customer Care Consumption Forecast and Growth Rate (2022-2028)

      • 10.1.5 Global Logistics Consumption Forecast and Growth Rate (2022-2028)

      • 10.1.6 Global Sales & Marketing Consumption Forecast and Growth Rate (2022-2028)

      • 10.1.7 Global Training Consumption Forecast and Growth Rate (2022-2028)

      • 10.1.8 Global Product Engineering Consumption Forecast and Growth Rate (2022-2028)

    • 10.2 Global Business Process Outsourcing (BPO) Consumption Forecast and Growth Rate by Application (2022-2028)

      • 10.2.1 Global BFSI Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.2 Global Manufacturing Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.3 Global Healthcare Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.4 Global Retail Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.5 Global Telecom Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.6 Global Others Consumption Forecast and Growth Rate (2022-2028)

    11 Global Business Process Outsourcing (BPO) Import and Export Analysis (Top 5 Countries)

    • 11.1 Global Business Process Outsourcing (BPO) Import by Region (Top 5 Countries) (2017-2028)

    • 11.2 Global Business Process Outsourcing (BPO) Export by Region (Top 5 Countries) (2017-2028)

    12 Coronavirus Disease (COVID-19) Impact

    • 12.1 Industry Impact Analysis

    • 12.2 Business Process Outsourcing (BPO) Market Outlook to 2028 - COVID-19 Affected Forecasts

    13 Competition Matrix

    • 13.1 Target Markets

    • 13.2 Comprehensive Analysis of Products in Competitive Markets

    14 Global Business Process Outsourcing (BPO) Market Competitive Analysis

    • 14.1 IBM

      • 14.1.1 IBM Company Details

      • 14.1.2 IBM Business Process Outsourcing (BPO) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.1.3 IBM Business Process Outsourcing (BPO) Product and Service

    • 14.2 Infosys

      • 14.2.1 Infosys Company Details

      • 14.2.2 Infosys Business Process Outsourcing (BPO) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.2.3 Infosys Business Process Outsourcing (BPO) Product and Service

    • 14.3 Aegis

      • 14.3.1 Aegis Company Details

      • 14.3.2 Aegis Business Process Outsourcing (BPO) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.3.3 Aegis Business Process Outsourcing (BPO) Product and Service

    • 14.4 Minacs

      • 14.4.1 Minacs Company Details

      • 14.4.2 Minacs Business Process Outsourcing (BPO) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.4.3 Minacs Business Process Outsourcing (BPO) Product and Service

    • 14.5 Mu Sigma

      • 14.5.1 Mu Sigma Company Details

      • 14.5.2 Mu Sigma Business Process Outsourcing (BPO) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.5.3 Mu Sigma Business Process Outsourcing (BPO) Product and Service

    • 14.6 Wipro

      • 14.6.1 Wipro Company Details

      • 14.6.2 Wipro Business Process Outsourcing (BPO) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.6.3 Wipro Business Process Outsourcing (BPO) Product and Service

    • 14.7 EXL

      • 14.7.1 EXL Company Details

      • 14.7.2 EXL Business Process Outsourcing (BPO) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.7.3 EXL Business Process Outsourcing (BPO) Product and Service

    • 14.8 Cognizant

      • 14.8.1 Cognizant Company Details

      • 14.8.2 Cognizant Business Process Outsourcing (BPO) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.8.3 Cognizant Business Process Outsourcing (BPO) Product and Service

    • 14.9 Genpact

      • 14.9.1 Genpact Company Details

      • 14.9.2 Genpact Business Process Outsourcing (BPO) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.9.3 Genpact Business Process Outsourcing (BPO) Product and Service

    • 14.10 NTT DATA(Dell)

      • 14.10.1 NTT DATA(Dell) Company Details

      • 14.10.2 NTT DATA(Dell) Business Process Outsourcing (BPO) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.10.3 NTT DATA(Dell) Business Process Outsourcing (BPO) Product and Service

    • 14.11 TCS

      • 14.11.1 TCS Company Details

      • 14.11.2 TCS Business Process Outsourcing (BPO) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.11.3 TCS Business Process Outsourcing (BPO) Product and Service

    • 14.12 HP

      • 14.12.1 HP Company Details

      • 14.12.2 HP Business Process Outsourcing (BPO) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.12.3 HP Business Process Outsourcing (BPO) Product and Service

    • 14.13 Capgemini

      • 14.13.1 Capgemini Company Details

      • 14.13.2 Capgemini Business Process Outsourcing (BPO) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.13.3 Capgemini Business Process Outsourcing (BPO) Product and Service

    • 14.14 Accenture

      • 14.14.1 Accenture Company Details

      • 14.14.2 Accenture Business Process Outsourcing (BPO) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.14.3 Accenture Business Process Outsourcing (BPO) Product and Service

    • 14.15 Tech Mahindra

      • 14.15.1 Tech Mahindra Company Details

      • 14.15.2 Tech Mahindra Business Process Outsourcing (BPO) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.15.3 Tech Mahindra Business Process Outsourcing (BPO) Product and Service

    • 14.16 WNS Global

      • 14.16.1 WNS Global Company Details

      • 14.16.2 WNS Global Business Process Outsourcing (BPO) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.16.3 WNS Global Business Process Outsourcing (BPO) Product and Service

    15 Appendix


    TABLE OF CHARTS

    • Table Definition of Business Process Outsourcing (BPO)

    • Figure Business Process Outsourcing (BPO) Picture

    • Table Global Business Process Outsourcing (BPO) Market Size and Forecast 2022 - 2028 (USD million)

    • Figure Global Business Process Outsourcing (BPO) Market Size and Forecast 2022 - 2028 (USD million)

    • Figure Global Business Process Outsourcing (BPO) Market: Year-over-year Growth 2022 - 2028 (%)

    • Table Parent Market Analysis

    • Figure Parent Market Price

    • Table Related/Ancillary Market Outlook Analysis

    • Table Supplier Power Analysis

    • Table Buyer Power Analysis

    • Table Substitution Threat Analysis

    • Table Threat of New Entrants Analysis

    • Table Competitive Rivalry Analysis

    • Figure Global Business Process Outsourcing (BPO) Consumption by Country (2017-2022)

    • Figure United States Business Process Outsourcing (BPO) Consumption and Growth Rate (2017-2022)

    • Table Europe Business Process Outsourcing (BPO) Consumption and Growth Rate (2017-2022)

    • Figure China Business Process Outsourcing (BPO) Consumption and Growth Rate (2017-2022)

    • Figure Japan Business Process Outsourcing (BPO) Consumption and Growth Rate (2017-2022)

    • Figure India Business Process Outsourcing (BPO) Consumption and Growth Rate (2017-2022)

    • Figure South Korea Business Process Outsourcing (BPO) Consumption and Growth Rate (2017-2022)

    • Figure Global Business Process Outsourcing (BPO) Consumption Forecast by Country (2022-2028)

    • Figure United States Business Process Outsourcing (BPO) Consumption Forecast and Growth Rate (2022-2028)

    • Table Europe Business Process Outsourcing (BPO) Consumption Forecast and Growth Rate (2022-2028)

    • Figure China Business Process Outsourcing (BPO) Consumption Forecast and Growth Rate (2022-2028)

    • Figure Japan Business Process Outsourcing (BPO) Consumption Forecast and Growth Rate (2022-2028)

    • Figure India Business Process Outsourcing (BPO) Consumption Forecast and Growth Rate (2022-2028)

    • Figure South Korea Business Process Outsourcing (BPO) Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global HR Consumption and Growth Rate (2017-2022)

    • Figure Global Procurement Consumption and Growth Rate (2017-2022)

    • Figure Global F&A Consumption and Growth Rate (2017-2022)

    • Figure Global Customer Care Consumption and Growth Rate (2017-2022)

    • Figure Global Logistics Consumption and Growth Rate (2017-2022)

    • Figure Global Sales & Marketing Consumption and Growth Rate (2017-2022)

    • Figure Global Training Consumption and Growth Rate (2017-2022)

    • Figure Global Product Engineering Consumption and Growth Rate (2017-2022)

    • Figure Global BFSI Consumption and Growth Rate (2017-2022)

    • Figure Global Manufacturing Consumption and Growth Rate (2017-2022)

    • Figure Global Healthcare Consumption and Growth Rate (2017-2022)

    • Figure Global Retail Consumption and Growth Rate (2017-2022)

    • Figure Global Telecom Consumption and Growth Rate (2017-2022)

    • Figure Global Others Consumption and Growth Rate (2017-2022)

    • Figure Global HR Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Procurement Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global F&A Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Customer Care Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Logistics Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Sales & Marketing Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Training Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Product Engineering Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global BFSI Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Manufacturing Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Healthcare Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Retail Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Telecom Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Others Consumption Forecast and Growth Rate (2022-2028)

    • Table Global Business Process Outsourcing (BPO) Import by Region (Top 5 Countries) (2017-2028)

    • Table Global Business Process Outsourcing (BPO) Export by Region (Top 5 Countries) (2017-2028)

    • Table IBM (Foundation Year, Company Profile and etc.)

    • Table IBM Business Process Outsourcing (BPO) Sales, Price, Value and Gross Profit (2017-2022)

    • Table IBM Business Process Outsourcing (BPO) Product and Service

    • Table Infosys (Foundation Year, Company Profile and etc.)

    • Table Infosys Business Process Outsourcing (BPO) Sales, Price, Value and Gross Profit (2017-2022)

    • Table Infosys Business Process Outsourcing (BPO) Product and Service

    • Table Aegis (Foundation Year, Company Profile and etc.)

    • Table Aegis Business Process Outsourcing (BPO) Sales, Price, Value and Gross Profit (2017-2022)

    • Table Aegis Business Process Outsourcing (BPO) Product and Service

    • Table Minacs (Foundation Year, Company Profile and etc.)

    • Table Minacs Business Process Outsourcing (BPO) Sales, Price, Value and Gross Profit (2017-2022)

    • Table Minacs Business Process Outsourcing (BPO) Product and Service

    • Table Mu Sigma (Foundation Year, Company Profile and etc.)

    • Table Mu Sigma Business Process Outsourcing (BPO) Sales, Price, Value and Gross Profit (2017-2022)

    • Table Mu Sigma Business Process Outsourcing (BPO) Product and Service

    • Table Wipro (Foundation Year, Company Profile and etc.)

    • Table Wipro Business Process Outsourcing (BPO) Sales, Price, Value and Gross Profit (2017-2022)

    • Table Wipro Business Process Outsourcing (BPO) Product and Service

    • Table EXL (Foundation Year, Company Profile and etc.)

    • Table EXL Business Process Outsourcing (BPO) Sales, Price, Value and Gross Profit (2017-2022)

    • Table EXL Business Process Outsourcing (BPO) Product and Service

    • Table Cognizant (Foundation Year, Company Profile and etc.)

    • Table Cognizant Business Process Outsourcing (BPO) Sales, Price, Value and Gross Profit (2017-2022)

    • Table Cognizant Business Process Outsourcing (BPO) Product and Service

    • Table Genpact (Foundation Year, Company Profile and etc.)

    • Table Genpact Business Process Outsourcing (BPO) Sales, Price, Value and Gross Profit (2017-2022)

    • Table Genpact Business Process Outsourcing (BPO) Product and Service

    • Table NTT DATA(Dell) (Foundation Year, Company Profile and etc.)

    • Table NTT DATA(Dell) Business Process Outsourcing (BPO) Sales, Price, Value and Gross Profit (2017-2022)

    • Table NTT DATA(Dell) Business Process Outsourcing (BPO) Product and Service

    • Table TCS (Foundation Year, Company Profile and etc.)

    • Table TCS Business Process Outsourcing (BPO) Sales, Price, Value and Gross Profit (2017-2022)

    • Table TCS Business Process Outsourcing (BPO) Product and Service

    • Table HP (Foundation Year, Company Profile and etc.)

    • Table HP Business Process Outsourcing (BPO) Sales, Price, Value and Gross Profit (2017-2022)

    • Table HP Business Process Outsourcing (BPO) Product and Service

    • Table Capgemini (Foundation Year, Company Profile and etc.)

    • Table Capgemini Business Process Outsourcing (BPO) Sales, Price, Value and Gross Profit (2017-2022)

    • Table Capgemini Business Process Outsourcing (BPO) Product and Service

    • Table Accenture (Foundation Year, Company Profile and etc.)

    • Table Accenture Business Process Outsourcing (BPO) Sales, Price, Value and Gross Profit (2017-2022)

    • Table Accenture Business Process Outsourcing (BPO) Product and Service

    • Table Tech Mahindra (Foundation Year, Company Profile and etc.)

    • Table Tech Mahindra Business Process Outsourcing (BPO) Sales, Price, Value and Gross Profit (2017-2022)

    • Table Tech Mahindra Business Process Outsourcing (BPO) Product and Service

    • Table WNS Global (Foundation Year, Company Profile and etc.)

    • Table WNS Global Business Process Outsourcing (BPO) Sales, Price, Value and Gross Profit (2017-2022)

    • Table WNS Global Business Process Outsourcing (BPO) Product and Service


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