Interactive Voice Response System Market Report

Global and Region Interactive Voice Response System Market Demand & Opportunity Outlook 2022-2028

  • POSTDATE：Jul 29, 2022
  • PAGES：151
  • REPORT CODE：GMM888605
  • REPORT SUMMARY
  • TABLE OF CONTENTS

  • The report details the trend, potential and market size of Interactive Voice Response System market, and analyzes the current situation and prospects of the market from both qualitative and quantitative aspects, which can be roughly divided into three parts.

    The first part (Chapter1-7) mainly covers the qualitative analysis of Interactive Voice Response Systemmarket, defines the market attractiveness level of Interactive Voice Response System market through Porter's Five Forces Analysis, and summarizes the different factors in the overall environment through PEST analysis. Understand the distribution of industrial chain value in each link of industrial chain through the analysis of industrial chain structure. Thus estimate the market space of each link.

    The second part (Chapter8-12), based on the segmentation of Interactive Voice Response System industry, describes the types of Interactive Voice Response System market, the applications of major players and the market size, and deeply analyzes the current situation of the global Interactive Voice Response System market and the development prospects and opportunities of Interactive Voice Response System industry.

    The third part (Chapter14-15) includes the market positions of the major players and information on the market participants, which will help you gain a comprehensive understanding of the current competitive situation and potential growth opportunities in the market.

    As COVID-19 continues to impact the global economy in 2022, the report also considers the short - and long-term impacts of COVID-19 on the global Interactive Voice Response System market in Chapter 13.

    By Player:

    • 8x8

    • NewVoiceMedia

    • Avaya

    • Aspect Software Parent

    • AT&T

    • Verizon Communications

    • Genesys Telecommunication Laboratories

    • Convergys Corporation

    • Cisco Systems

    • Five9

    • IVR Lab

    • Nuance Communications

    • 24/7 Customer

    • West Corporation

    • inContact

    By Type:

    • Speech Based

    • Touch-tone Based

    By End-User:

    • BFSI

    • Travel and Hospitality

    • Pharma and Healthcare

    • Telecommunications

    • Government and Public Sector

    • Transportation and Logistics

    • ITES

    • Media, Retail, and E-commerce

    • Education

    By Geography:

    • United States

    • Europe

    • China

    • Japan

    • India

    • South Korea

  • TABLE OF CONTENT

    1 Introduction

    • 1.1 Market Definition

    • 1.2 Market Segment Analysis

    • 1.3 Market Size 2022

    • 1.4 Interactive Voice Response System Market Outlook: Forecast for 2022 - 2028

    • 1.5 Pricing Analysis

    2 Executive Summary

    3 Interactive Voice Response System Market Lineage Outlook

    • 3.1 Parent Market Outlook

    • 3.2 Related/Ancillary Market Outlook

    • 3.3 Penetration & Growth Prospect Mapping, 2022

    4 Market Analysis Tools: Porter's Five Forces

    • 4.1 Supplier Power

    • 4.2 Buyer Power

    • 4.3 Substitution Threat

    • 4.4 Threat of New Entrants

    • 4.5 Competitive Rivalry

    5 Interactive Voice Response System Industry Analysis - PEST (Political & Legal, Economic, Social, and Technological)

    • 5.1 Political/Legal Landscape

    • 5.2 Economic Landscape

    • 5.3 Social Landscape

    • 5.4 Technology Landscape

    6 Interactive Voice Response System Market - Value Chain Analysis

    • 6.1 Industry's Value Chain Analysis

    • 6.2 Product Life Cycle

    • 6.3 User Perspective Analysis

    7 Region and Country-wise Interactive Voice Response System Market Analysis and Outlook to 2022

    • 7.1 Global Interactive Voice Response System Consumption (2017-2022)

    • 7.2 United States Interactive Voice Response System Consumption (2017-2022)

    • 7.3 Europe Interactive Voice Response System Consumption (2017-2022)

    • 7.4 China Interactive Voice Response System Consumption (2017-2022)

    • 7.5 Japan Interactive Voice Response System Consumption (2017-2022)

    • 7.6 India Interactive Voice Response System Consumption (2017-2022)

    • 7.7 South Korea Interactive Voice Response System Consumption (2017-2022)

    8 Region and Country-wise Interactive Voice Response System Market Analysis and Outlook to 2028

    • 8.1 Global Interactive Voice Response System Consumption Forecast (2022-2028)

    • 8.2 United States Interactive Voice Response System Consumption Forecast (2022-2028)

    • 8.3 Europe Interactive Voice Response System Consumption Forecast (2022-2028)

    • 8.4 China Interactive Voice Response System Consumption Forecast (2022-2028)

    • 8.5 Japan Interactive Voice Response System Consumption Forecast (2022-2028)

    • 8.6 India Interactive Voice Response System Consumption Forecast (2022-2028)

    • 8.7 South Korea Interactive Voice Response System Consumption Forecast (2022-2028)

    9 Global Interactive Voice Response System Market Outlook by Types and Applications to 2022

    • 9.1 Global Interactive Voice Response System Consumption and Growth Rate by Type (2017-2022)

      • 9.1.1 Global Speech Based Consumption and Growth Rate (2017-2022)

      • 9.1.2 Global Touch-tone Based Consumption and Growth Rate (2017-2022)

    • 9.2 Global Interactive Voice Response System Consumption and Growth Rate by Application (2017-2022)

      • 9.2.1 Global BFSI Consumption and Growth Rate (2017-2022)

      • 9.2.2 Global Travel and Hospitality Consumption and Growth Rate (2017-2022)

      • 9.2.3 Global Pharma and Healthcare Consumption and Growth Rate (2017-2022)

      • 9.2.4 Global Telecommunications Consumption and Growth Rate (2017-2022)

      • 9.2.5 Global Government and Public Sector Consumption and Growth Rate (2017-2022)

      • 9.2.6 Global Transportation and Logistics Consumption and Growth Rate (2017-2022)

      • 9.2.7 Global ITES Consumption and Growth Rate (2017-2022)

      • 9.2.8 Global Media, Retail, and E-commerce Consumption and Growth Rate (2017-2022)

      • 9.2.9 Global Education Consumption and Growth Rate (2017-2022)

    10 Global Interactive Voice Response System Market Outlook by Types and Applications to 2028

    • 10.1 Global Interactive Voice Response System Consumption Forecast and Growth Rate by Type (2022-2028)

      • 10.1.1 Global Speech Based Consumption Forecast and Growth Rate (2022-2028)

      • 10.1.2 Global Touch-tone Based Consumption Forecast and Growth Rate (2022-2028)

    • 10.2 Global Interactive Voice Response System Consumption Forecast and Growth Rate by Application (2022-2028)

      • 10.2.1 Global BFSI Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.2 Global Travel and Hospitality Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.3 Global Pharma and Healthcare Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.4 Global Telecommunications Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.5 Global Government and Public Sector Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.6 Global Transportation and Logistics Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.7 Global ITES Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.8 Global Media, Retail, and E-commerce Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.9 Global Education Consumption Forecast and Growth Rate (2022-2028)

    11 Global Interactive Voice Response System Import and Export Analysis (Top 5 Countries)

    • 11.1 Global Interactive Voice Response System Import by Region (Top 5 Countries) (2017-2028)

    • 11.2 Global Interactive Voice Response System Export by Region (Top 5 Countries) (2017-2028)

    12 Coronavirus Disease (COVID-19) Impact

    • 12.1 Industry Impact Analysis

    • 12.2 Interactive Voice Response System Market Outlook to 2028 - COVID-19 Affected Forecasts

    13 Competition Matrix

    • 13.1 Target Markets

    • 13.2 Comprehensive Analysis of Products in Competitive Markets

    14 Global Interactive Voice Response System Market Competitive Analysis

    • 14.1 8x8

      • 14.1.1 8x8 Company Details

      • 14.1.2 8x8 Interactive Voice Response System Sales, Price, Value and Gross Profit (2017-2022)

      • 14.1.3 8x8 Interactive Voice Response System Product and Service

    • 14.2 NewVoiceMedia

      • 14.2.1 NewVoiceMedia Company Details

      • 14.2.2 NewVoiceMedia Interactive Voice Response System Sales, Price, Value and Gross Profit (2017-2022)

      • 14.2.3 NewVoiceMedia Interactive Voice Response System Product and Service

    • 14.3 Avaya

      • 14.3.1 Avaya Company Details

      • 14.3.2 Avaya Interactive Voice Response System Sales, Price, Value and Gross Profit (2017-2022)

      • 14.3.3 Avaya Interactive Voice Response System Product and Service

    • 14.4 Aspect Software Parent

      • 14.4.1 Aspect Software Parent Company Details

      • 14.4.2 Aspect Software Parent Interactive Voice Response System Sales, Price, Value and Gross Profit (2017-2022)

      • 14.4.3 Aspect Software Parent Interactive Voice Response System Product and Service

    • 14.5 AT&T

      • 14.5.1 AT&T Company Details

      • 14.5.2 AT&T Interactive Voice Response System Sales, Price, Value and Gross Profit (2017-2022)

      • 14.5.3 AT&T Interactive Voice Response System Product and Service

    • 14.6 Verizon Communications

      • 14.6.1 Verizon Communications Company Details

      • 14.6.2 Verizon Communications Interactive Voice Response System Sales, Price, Value and Gross Profit (2017-2022)

      • 14.6.3 Verizon Communications Interactive Voice Response System Product and Service

    • 14.7 Genesys Telecommunication Laboratories

      • 14.7.1 Genesys Telecommunication Laboratories Company Details

      • 14.7.2 Genesys Telecommunication Laboratories Interactive Voice Response System Sales, Price, Value and Gross Profit (2017-2022)

      • 14.7.3 Genesys Telecommunication Laboratories Interactive Voice Response System Product and Service

    • 14.8 Convergys Corporation

      • 14.8.1 Convergys Corporation Company Details

      • 14.8.2 Convergys Corporation Interactive Voice Response System Sales, Price, Value and Gross Profit (2017-2022)

      • 14.8.3 Convergys Corporation Interactive Voice Response System Product and Service

    • 14.9 Cisco Systems

      • 14.9.1 Cisco Systems Company Details

      • 14.9.2 Cisco Systems Interactive Voice Response System Sales, Price, Value and Gross Profit (2017-2022)

      • 14.9.3 Cisco Systems Interactive Voice Response System Product and Service

    • 14.10 Five9

      • 14.10.1 Five9 Company Details

      • 14.10.2 Five9 Interactive Voice Response System Sales, Price, Value and Gross Profit (2017-2022)

      • 14.10.3 Five9 Interactive Voice Response System Product and Service

    • 14.11 IVR Lab

      • 14.11.1 IVR Lab Company Details

      • 14.11.2 IVR Lab Interactive Voice Response System Sales, Price, Value and Gross Profit (2017-2022)

      • 14.11.3 IVR Lab Interactive Voice Response System Product and Service

    • 14.12 Nuance Communications

      • 14.12.1 Nuance Communications Company Details

      • 14.12.2 Nuance Communications Interactive Voice Response System Sales, Price, Value and Gross Profit (2017-2022)

      • 14.12.3 Nuance Communications Interactive Voice Response System Product and Service

    • 14.13 24/7 Customer

      • 14.13.1 24/7 Customer Company Details

      • 14.13.2 24/7 Customer Interactive Voice Response System Sales, Price, Value and Gross Profit (2017-2022)

      • 14.13.3 24/7 Customer Interactive Voice Response System Product and Service

    • 14.14 West Corporation

      • 14.14.1 West Corporation Company Details

      • 14.14.2 West Corporation Interactive Voice Response System Sales, Price, Value and Gross Profit (2017-2022)

      • 14.14.3 West Corporation Interactive Voice Response System Product and Service

    • 14.15 inContact

      • 14.15.1 inContact Company Details

      • 14.15.2 inContact Interactive Voice Response System Sales, Price, Value and Gross Profit (2017-2022)

      • 14.15.3 inContact Interactive Voice Response System Product and Service

    15 Appendix


    TABLE OF CHARTS

    • Table Definition of Interactive Voice Response System

    • Figure Interactive Voice Response System Picture

    • Table Global Interactive Voice Response System Market Size and Forecast 2022 - 2028 (USD million)

    • Figure Global Interactive Voice Response System Market Size and Forecast 2022 - 2028 (USD million)

    • Figure Global Interactive Voice Response System Market: Year-over-year Growth 2022 - 2028 (%)

    • Table Parent Market Analysis

    • Figure Parent Market Price

    • Table Related/Ancillary Market Outlook Analysis

    • Table Supplier Power Analysis

    • Table Buyer Power Analysis

    • Table Substitution Threat Analysis

    • Table Threat of New Entrants Analysis

    • Table Competitive Rivalry Analysis

    • Figure Global Interactive Voice Response System Consumption by Country (2017-2022)

    • Figure United States Interactive Voice Response System Consumption and Growth Rate (2017-2022)

    • Table Europe Interactive Voice Response System Consumption and Growth Rate (2017-2022)

    • Figure China Interactive Voice Response System Consumption and Growth Rate (2017-2022)

    • Figure Japan Interactive Voice Response System Consumption and Growth Rate (2017-2022)

    • Figure India Interactive Voice Response System Consumption and Growth Rate (2017-2022)

    • Figure South Korea Interactive Voice Response System Consumption and Growth Rate (2017-2022)

    • Figure Global Interactive Voice Response System Consumption Forecast by Country (2022-2028)

    • Figure United States Interactive Voice Response System Consumption Forecast and Growth Rate (2022-2028)

    • Table Europe Interactive Voice Response System Consumption Forecast and Growth Rate (2022-2028)

    • Figure China Interactive Voice Response System Consumption Forecast and Growth Rate (2022-2028)

    • Figure Japan Interactive Voice Response System Consumption Forecast and Growth Rate (2022-2028)

    • Figure India Interactive Voice Response System Consumption Forecast and Growth Rate (2022-2028)

    • Figure South Korea Interactive Voice Response System Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Speech Based Consumption and Growth Rate (2017-2022)

    • Figure Global Touch-tone Based Consumption and Growth Rate (2017-2022)

    • Figure Global BFSI Consumption and Growth Rate (2017-2022)

    • Figure Global Travel and Hospitality Consumption and Growth Rate (2017-2022)

    • Figure Global Pharma and Healthcare Consumption and Growth Rate (2017-2022)

    • Figure Global Telecommunications Consumption and Growth Rate (2017-2022)

    • Figure Global Government and Public Sector Consumption and Growth Rate (2017-2022)

    • Figure Global Transportation and Logistics Consumption and Growth Rate (2017-2022)

    • Figure Global ITES Consumption and Growth Rate (2017-2022)

    • Figure Global Media, Retail, and E-commerce Consumption and Growth Rate (2017-2022)

    • Figure Global Education Consumption and Growth Rate (2017-2022)

    • Figure Global Speech Based Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Touch-tone Based Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global BFSI Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Travel and Hospitality Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Pharma and Healthcare Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Telecommunications Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Government and Public Sector Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Transportation and Logistics Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global ITES Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Media, Retail, and E-commerce Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Education Consumption Forecast and Growth Rate (2022-2028)

    • Table Global Interactive Voice Response System Import by Region (Top 5 Countries) (2017-2028)

    • Table Global Interactive Voice Response System Export by Region (Top 5 Countries) (2017-2028)

    • Table 8x8 (Foundation Year, Company Profile and etc.)

    • Table 8x8 Interactive Voice Response System Sales, Price, Value and Gross Profit (2017-2022)

    • Table 8x8 Interactive Voice Response System Product and Service

    • Table NewVoiceMedia (Foundation Year, Company Profile and etc.)

    • Table NewVoiceMedia Interactive Voice Response System Sales, Price, Value and Gross Profit (2017-2022)

    • Table NewVoiceMedia Interactive Voice Response System Product and Service

    • Table Avaya (Foundation Year, Company Profile and etc.)

    • Table Avaya Interactive Voice Response System Sales, Price, Value and Gross Profit (2017-2022)

    • Table Avaya Interactive Voice Response System Product and Service

    • Table Aspect Software Parent (Foundation Year, Company Profile and etc.)

    • Table Aspect Software Parent Interactive Voice Response System Sales, Price, Value and Gross Profit (2017-2022)

    • Table Aspect Software Parent Interactive Voice Response System Product and Service

    • Table AT&T (Foundation Year, Company Profile and etc.)

    • Table AT&T Interactive Voice Response System Sales, Price, Value and Gross Profit (2017-2022)

    • Table AT&T Interactive Voice Response System Product and Service

    • Table Verizon Communications (Foundation Year, Company Profile and etc.)

    • Table Verizon Communications Interactive Voice Response System Sales, Price, Value and Gross Profit (2017-2022)

    • Table Verizon Communications Interactive Voice Response System Product and Service

    • Table Genesys Telecommunication Laboratories (Foundation Year, Company Profile and etc.)

    • Table Genesys Telecommunication Laboratories Interactive Voice Response System Sales, Price, Value and Gross Profit (2017-2022)

    • Table Genesys Telecommunication Laboratories Interactive Voice Response System Product and Service

    • Table Convergys Corporation (Foundation Year, Company Profile and etc.)

    • Table Convergys Corporation Interactive Voice Response System Sales, Price, Value and Gross Profit (2017-2022)

    • Table Convergys Corporation Interactive Voice Response System Product and Service

    • Table Cisco Systems (Foundation Year, Company Profile and etc.)

    • Table Cisco Systems Interactive Voice Response System Sales, Price, Value and Gross Profit (2017-2022)

    • Table Cisco Systems Interactive Voice Response System Product and Service

    • Table Five9 (Foundation Year, Company Profile and etc.)

    • Table Five9 Interactive Voice Response System Sales, Price, Value and Gross Profit (2017-2022)

    • Table Five9 Interactive Voice Response System Product and Service

    • Table IVR Lab (Foundation Year, Company Profile and etc.)

    • Table IVR Lab Interactive Voice Response System Sales, Price, Value and Gross Profit (2017-2022)

    • Table IVR Lab Interactive Voice Response System Product and Service

    • Table Nuance Communications (Foundation Year, Company Profile and etc.)

    • Table Nuance Communications Interactive Voice Response System Sales, Price, Value and Gross Profit (2017-2022)

    • Table Nuance Communications Interactive Voice Response System Product and Service

    • Table 24/7 Customer (Foundation Year, Company Profile and etc.)

    • Table 24/7 Customer Interactive Voice Response System Sales, Price, Value and Gross Profit (2017-2022)

    • Table 24/7 Customer Interactive Voice Response System Product and Service

    • Table West Corporation (Foundation Year, Company Profile and etc.)

    • Table West Corporation Interactive Voice Response System Sales, Price, Value and Gross Profit (2017-2022)

    • Table West Corporation Interactive Voice Response System Product and Service

    • Table inContact (Foundation Year, Company Profile and etc.)

    • Table inContact Interactive Voice Response System Sales, Price, Value and Gross Profit (2017-2022)

    • Table inContact Interactive Voice Response System Product and Service


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