Contact Centre Market Report

Global and Europe Contact Centre Market Professional Survey Report 2019

  • POSTDATE：Nov 21, 2019
  • PAGES：143
  • REPORT CODE：GMM388563
  • REPORT SUMMARY
  • TABLE OF CONTENTS

  • The Global Contact Centre market was valued at XX.0 million US$ in 2018, with the CAGR of 7.0%, this market is estimated to reach USD XX.0 million US$ in 2026.

    This report mainly elaborates on the segmentation, end-user, size, share, trend, future demand and leading players with respect to the Global and Europe Contact Centre market. Describe product range of Contact Centre, market overview, market opportunities, market drivers, limitations, PEST and SWOT analysis. Introducing market share, production, consumption, revenue, and growth of Global major regions from 2014-2019 and forecast to 2026.

    The report also provides a detailed analysis of the Europe Contact Centre market from 2014 to 2026 based on the product type and end-user. It provides a detailed overview of the market of the top 16 countries of Europe along with top companies' data analysis and product introductions of Europe Contact Centre market.

     

    By Player

    • Samsung (Seoul Commtech)Unify

    • Hanmec

    • Zinglabs

    • Altigen

    • Convergys

    • eGain

    • Spectra

    • Artsoft

    • Grandsys

    • Interactive Intelligence

    • West SinoVoiceive

    • Voiceware

    • Verint Systems

    • West Interactive

    • Infobird

    • Callray

    • Parsec

    • Avaya

    • Cisco Systems

    • Todentsu

    • P&W Solutions

    • Synway

    • Infotalk

    • SinoVoice

    • Aspect Software

    • Enghouse Interactive

    • Altitude

    • Ericsson

    • Genesys

    • Interact

    • Alcatel-Lucent

    • ZTE

    • Syswill

    • Talisma

    • SinoVoiceive Intelligence

    • Oki Electric

    • Huawei

    By Type

    • Voice recording

    • E-Services recording

    • Automatic Call Distribution (ACD)

    • Computer Telephony Integration (CTI)

    • Customer Collaboration

    • Dialer

    • SinoVoiceive Voice Responses (IVR)

    • Reporting & Analytics

    • Workforce Optimization

    • Others

    By End-User

    • Banking, Financial Services, and Insurance (BFSI)

    • Consumer Goods & Retail

    • Government

    • Healthcare

    • IT & Telecom

    • Traveling & Hospitality

    • Others

    By Region

    North America

    • United States

    • Canada

    • Mexico

    Europe

    • Germany

    • UK

    • France

    • Italy

    • Spain

    • Belgium

    • Poland

    • Russia

    • Turkey

    • Netherlands

    • Portugal

    • Denmark

    • Finland

    • Iceland

    • Norway

    • Sweden

    Asia-Pacific

    • China

    • Japan

    • India

    • South Korea

    • Australia and New Zealand

    • ASEAN Countries (Indonesia, Thailand, Malaysia, Singapore, Philippines, Vietnam, Others)

    Latin America, Middle East & Africa

    • GCC Countries (Saudi Arabia, United Arab Emirates, Qatar, Others)

    • Brazil

    • Nigeria

    • South Africa

    • Argentina

    • Others

  • Table of Contents

    1 Report Overview

    • 1.1 Product Definition and Scope

    • 1.2 PEST (Political, Economic, Social and Technological) Analysis of Contact Centre Market

    • 1.3 Market Segment by Type

      • 1.3.1 Global Contact Centre Market Size and Growth Rate of Voice recording from 2014 to 2026

      • 1.3.2 Global Contact Centre Market Size and Growth Rate of E-Services recording from 2014 to 2026

      • 1.3.3 Global Contact Centre Market Size and Growth Rate of Automatic Call Distribution (ACD) from 2014 to 2026

      • 1.3.4 Global Contact Centre Market Size and Growth Rate of Computer Telephony Integration (CTI) from 2014 to 2026

      • 1.3.5 Global Contact Centre Market Size and Growth Rate of Customer Collaboration from 2014 to 2026

      • 1.3.6 Global Contact Centre Market Size and Growth Rate of Dialer from 2014 to 2026

      • 1.3.7 Global Contact Centre Market Size and Growth Rate of SinoVoiceive Voice Responses (IVR) from 2014 to 2026

      • 1.3.8 Global Contact Centre Market Size and Growth Rate of Reporting & Analytics from 2014 to 2026

      • 1.3.9 Global Contact Centre Market Size and Growth Rate of Workforce Optimization from 2014 to 2026

      • 1.3.10 Global Contact Centre Market Size and Growth Rate of Others from 2014 to 2026

    • 1.4 Market Segment by Application

      • 1.4.1 Global Contact Centre Market Size and Growth Rate of Banking, Financial Services, and Insurance (BFSI) from 2014 to 2026

      • 1.4.2 Global Contact Centre Market Size and Growth Rate of Consumer Goods & Retail from 2014 to 2026

      • 1.4.3 Global Contact Centre Market Size and Growth Rate of Government from 2014 to 2026

      • 1.4.4 Global Contact Centre Market Size and Growth Rate of Healthcare from 2014 to 2026

      • 1.4.5 Global Contact Centre Market Size and Growth Rate of IT & Telecom from 2014 to 2026

      • 1.4.6 Global Contact Centre Market Size and Growth Rate of Traveling & Hospitality from 2014 to 2026

      • 1.4.7 Global Contact Centre Market Size and Growth Rate of Others from 2014 to 2026

    • 1.5 Market Segment by Regions

      • 1.5.1 North America Contact Centre Consumption Market Size and Growth Rate from 2014 to 2026

      • 1.5.2 Europe Contact Centre Consumption Market Size and Growth Rate from 2014 to 2026

      • 1.5.3 Asia-Pacific Contact Centre Consumption Market Size and Growth Rate from 2014 to 2026

      • 1.5.4 LAMEA Contact Centre Consumption Market Size and Growth Rate from 2014 to 2026

    2 Market Trends and Competitive Landscape

    • 2.1 Market Trends and Dynamics

      • 2.1.1 Market Challenges and Restraints

      • 2.1.2 Market Opportunities and Potentials

      • 2.1.3 Mergers and Acquisitions

    • 2.2 Competitive Landscape Analysis

      • 2.2.1 Industrial Concentration Analysis

      • 2.2.2 Porter's Five Forces Analysis of the Industry

      • 2.2.3 SWOT Analysis for New Entrants

    3 Segmentation of Contact Centre Market by Types

    • 3.1 Products Development Trends of Different Types

    • 3.2 Commercial Products Types of Major Vendors

    • 3.3 Competitive Landscape Analysis of Different Types

    • 3.4 Market Size of Contact Centre by Major Types

      • 3.4.1 Market Size and Growth Rate of Voice recording

      • 3.4.2 Market Size and Growth Rate of E-Services recording

      • 3.4.3 Market Size and Growth Rate of Automatic Call Distribution (ACD)

      • 3.4.4 Market Size and Growth Rate of Computer Telephony Integration (CTI)

      • 3.4.5 Market Size and Growth Rate of Customer Collaboration

      • 3.4.6 Market Size and Growth Rate of Dialer

      • 3.4.7 Market Size and Growth Rate of SinoVoiceive Voice Responses (IVR)

      • 3.4.8 Market Size and Growth Rate of Reporting & Analytics

      • 3.4.9 Market Size and Growth Rate of Workforce Optimization

      • 3.4.10 Market Size and Growth Rate of Others

    4 Segmentation of Contact Centre Market by End-Users

    • 4.1 Downstream Client Analysis by End-Users

    • 4.2 Competitive Landscape Analysis of Different End-Users

    • 4.3 Market Potential Analysis of Different End-Users

    • 4.4 Market Size of Contact Centre by Major End-Users

      • 4.4.1 Market Size and Growth Rate of Contact Centre for Banking, Financial Services, and Insurance (BFSI)

      • 4.4.2 Market Size and Growth Rate of Contact Centre for Consumer Goods & Retail

      • 4.4.3 Market Size and Growth Rate of Contact Centre for Government

      • 4.4.4 Market Size and Growth Rate of Contact Centre for Healthcare

      • 4.4.5 Market Size and Growth Rate of Contact Centre for IT & Telecom

      • 4.4.6 Market Size and Growth Rate of Contact Centre for Traveling & Hospitality

      • 4.4.7 Market Size and Growth Rate of Contact Centre for Others

    5 Market Analysis by Major Regions

    • 5.1 Global Contact Centre Production Analysis by Top Regions

    • 5.2 Global Contact Centre Consumption Analysis by Top Regions

    • 5.3 Global Contact Centre Production, Import, Consumption and Export Analysis by Regions

      • 5.3.1 North America Contact Centre Production, Import, Consumption and Export Analysis

      • 5.3.2 Europe Contact Centre Production, Import, Consumption and Export Analysis

      • 5.3.3 Asia Pacific Contact Centre Production, Import, Consumption and Export Analysis

      • 5.3.4 LAMEA Contact Centre Production, Import, Consumption and Export Analysis

    6 Product Circulation of Contact Centre Market among Top Countries

    • 6.1 Top 5 Export Countries in Contact Centre Market from 2014 to 2019

      • 6.1.1 Top 5 Export Countries’ Export Value Analysis in Contact Centre Market from 2014 to 2019

      • 6.1.2 Top 5 Export Countries’ Export Volume Analysis in Contact Centre Market from 2014 to 2019

    • 6.2 Top 5 Import Countries in Contact Centre Market from 2014 to 2019

      • 6.2.1 Top 5 Import Countries’ Import Value Analysis in Contact Centre Market from 2014 to 2019

      • 6.2.2 Top 5 Import Countries’ Import Volume Analysis in Contact Centre Market from 2014 to 2019

    • 6.3 Emerging Top 3 Export Countries Analysis

    • 6.4 Emerging Top 3 Import Countries Analysis

    7. North America Contact Centre Landscape Analysis

    • 7.1 North America Contact Centre Landscape Analysis by Top Countries

      • 7.1.1 United States Contact Centre Market Volume and Growth Rate

      • 7.1.2 Canada Contact Centre Market Volume and Growth Rate

      • 7.1.3 Mexico Contact Centre Market Volume and Growth Rate

    8. Europe Contact Centre Landscape Analysis

    • 8.1 Europe Contact Centre Landscape Analysis by Major Types

    • 8.2 Europe Contact Centre Landscape Analysis by Major End-Users

    • 8.3 Europe Contact Centre Landscape Analysis by Top Countries

      • 8.3.1 Germany Contact Centre Market Volume and Growth Rate

      • 8.3.2 UK Contact Centre Market Volume and Growth Rate

      • 8.3.3 France Contact Centre Market Volume and Growth Rate

      • 8.3.4 Italy Contact Centre Market Volume and Growth Rate

      • 8.3.5 Spain Contact Centre Market Volume and Growth Rate

      • 8.3.6 Belgium Contact Centre Market Volume and Growth Rate

      • 8.3.7 Poland Contact Centre Market Volume and Growth Rate

      • 8.3.8 Russia Contact Centre Market Volume and Growth Rate

      • 8.3.9 Turkey Contact Centre Market Volume and Growth Rate

      • 8.3.10 Netherlands Contact Centre Market Volume and Growth Rate

      • 8.3.11 Portugal Contact Centre Market Volume and Growth Rate

      • 8.3.12 Denmark Contact Centre Market Volume and Growth Rate

      • 8.3.13 Finland Contact Centre Market Volume and Growth Rate

      • 8.3.14 Iceland Contact Centre Market Volume and Growth Rate

      • 8.3.15 Norway Contact Centre Market Volume and Growth Rate

      • 8.3.16 Sweden Contact Centre Market Volume and Growth Rate

    • 8.4 Top 3 Players Profiles in Europe

    9 Asia Pacific Contact Centre Landscape Analysis

    • 9.1 Asia Pacific Contact Centre Landscape Analysis by Top Countries

      • 9.1.1 China Contact Centre Market Volume and Growth Rate

      • 9.1.2 Japan Contact Centre Market Volume and Growth Rate

      • 9.1.3 Australia and New Zealand (ANZ) Contact Centre Market Volume and Growth Rate

      • 9.1.4 India Contact Centre Market Volume and Growth Rate

      • 9.1.5 ASEAN Contact Centre Market Volume and Growth Rate

      • 9.1.6 South Korea Contact Centre Market Volume and Growth Rate

    10 LAMEA Contact Centre Landscape Analysis

    • 10.1 LAMEA Contact Centre Landscape Analysis by Top Countries

      • 10.1.1 GCC Countries Contact Centre Market Volume and Growth Rate

      • 10.1.2 Brazil Contact Centre Market Volume and Growth Rate

      • 10.1.3 North Africa Contact Centre Market Volume and Growth Rate

      • 10.1.4 South Africa Contact Centre Market Volume and Growth Rate

      • 10.1.5 Argentina Contact Centre Market Volume and Growth Rate

    11 Major Players Profiles

    • 11.1 Samsung (Seoul Commtech)Unify

      • 11.1.1 Samsung (Seoul Commtech)Unify Company Profile and Development Status

      • 11.1.2 Market Performance

      • 11.1.3 Product and Service Introduction

    • 11.2 Hanmec

      • 11.2.1 Hanmec Company Profile and Development Status

      • 11.2.2 Market Performance

      • 11.2.3 Product and Service Introduction

    • 11.3 Zinglabs

      • 11.3.1 Zinglabs Company Profile and Development Status

      • 11.3.2 Market Performance

      • 11.3.3 Product and Service Introduction

    • 11.4 Altigen

      • 11.4.1 Altigen Company Profile and Development Status

      • 11.4.2 Market Performance

      • 11.4.3 Product and Service Introduction

    • 11.5 Convergys

      • 11.5.1 Convergys Company Profile and Development Status

      • 11.5.2 Market Performance

      • 11.5.3 Product and Service Introduction

    • 11.6 eGain

      • 11.6.1 eGain Company Profile and Development Status

      • 11.6.2 Market Performance

      • 11.6.3 Product and Service Introduction

    • 11.7 Spectra

      • 11.7.1 Spectra Company Profile and Development Status

      • 11.7.2 Market Performance

      • 11.7.3 Product and Service Introduction

    • 11.8 Artsoft

      • 11.8.1 Artsoft Company Profile and Development Status

      • 11.8.2 Market Performance

      • 11.8.3 Product and Service Introduction

    • 11.9 Grandsys

      • 11.9.1 Grandsys Company Profile and Development Status

      • 11.9.2 Market Performance

      • 11.9.3 Product and Service Introduction

    • 11.10 Interactive Intelligence

      • 11.10.1 Interactive Intelligence Company Profile and Development Status

      • 11.10.2 Market Performance

      • 11.10.3 Product and Service Introduction

    • 11.11 West SinoVoiceive

      • 11.11.1 West SinoVoiceive Company Profile and Development Status

      • 11.11.2 Market Performance

      • 11.11.3 Product and Service Introduction

    • 11.12 Voiceware

      • 11.12.1 Voiceware Company Profile and Development Status

      • 11.12.2 Market Performance

      • 11.12.3 Product and Service Introduction

    • 11.13 Verint Systems

      • 11.13.1 Verint Systems Company Profile and Development Status

      • 11.13.2 Market Performance

      • 11.13.3 Product and Service Introduction

    • 11.14 West Interactive

      • 11.14.1 West Interactive Company Profile and Development Status

      • 11.14.2 Market Performance

      • 11.14.3 Product and Service Introduction

    • 11.15 Infobird

      • 11.15.1 Infobird Company Profile and Development Status

      • 11.15.2 Market Performance

      • 11.15.3 Product and Service Introduction

    • 11.16 Callray

      • 11.16.1 Callray Company Profile and Development Status

      • 11.16.2 Market Performance

      • 11.16.3 Product and Service Introduction

    • 11.17 Parsec

      • 11.17.1 Parsec Company Profile and Development Status

      • 11.17.2 Market Performance

      • 11.17.3 Product and Service Introduction

    • 11.18 Avaya

      • 11.18.1 Avaya Company Profile and Development Status

      • 11.18.2 Market Performance

      • 11.18.3 Product and Service Introduction

    • 11.19 Cisco Systems

      • 11.19.1 Cisco Systems Company Profile and Development Status

      • 11.19.2 Market Performance

      • 11.19.3 Product and Service Introduction

    • 11.20 Todentsu

      • 11.20.1 Todentsu Company Profile and Development Status

      • 11.20.2 Market Performance

      • 11.20.3 Product and Service Introduction

    • 11.21 P&W Solutions

      • 11.21.1 P&W Solutions Company Profile and Development Status

      • 11.21.2 Market Performance

      • 11.21.3 Product and Service Introduction

    • 11.22 Synway

      • 11.22.1 Synway Company Profile and Development Status

      • 11.22.2 Market Performance

      • 11.22.3 Product and Service Introduction

    • 11.23 Infotalk

      • 11.23.1 Infotalk Company Profile and Development Status

      • 11.23.2 Market Performance

      • 11.23.3 Product and Service Introduction

    • 11.24 SinoVoice

      • 11.24.1 SinoVoice Company Profile and Development Status

      • 11.24.2 Market Performance

      • 11.24.3 Product and Service Introduction

    • 11.25 Aspect Software

      • 11.25.1 Aspect Software Company Profile and Development Status

      • 11.25.2 Market Performance

      • 11.25.3 Product and Service Introduction

    • 11.26 Enghouse Interactive

      • 11.26.1 Enghouse Interactive Company Profile and Development Status

      • 11.26.2 Market Performance

      • 11.26.3 Product and Service Introduction

    • 11.27 Altitude

      • 11.27.1 Altitude Company Profile and Development Status

      • 11.27.2 Market Performance

      • 11.27.3 Product and Service Introduction

    • 11.28 Ericsson

      • 11.28.1 Ericsson Company Profile and Development Status

      • 11.28.2 Market Performance

      • 11.28.3 Product and Service Introduction

    • 11.29 Genesys

      • 11.29.1 Genesys Company Profile and Development Status

      • 11.29.2 Market Performance

      • 11.29.3 Product and Service Introduction

    • 11.30 Interact

      • 11.30.1 Interact Company Profile and Development Status

      • 11.30.2 Market Performance

      • 11.30.3 Product and Service Introduction

    • 11.31 Alcatel-Lucent

      • 11.31.1 Alcatel-Lucent Company Profile and Development Status

      • 11.31.2 Market Performance

      • 11.31.3 Product and Service Introduction

    • 11.32 ZTE

      • 11.32.1 ZTE Company Profile and Development Status

      • 11.32.2 Market Performance

      • 11.32.3 Product and Service Introduction

    • 11.33 Syswill

      • 11.33.1 Syswill Company Profile and Development Status

      • 11.33.2 Market Performance

      • 11.33.3 Product and Service Introduction

    • 11.34 Talisma

      • 11.34.1 Talisma Company Profile and Development Status

      • 11.34.2 Market Performance

      • 11.34.3 Product and Service Introduction

    • 11.35 SinoVoiceive Intelligence

      • 11.35.1 SinoVoiceive Intelligence Company Profile and Development Status

      • 11.35.2 Market Performance

      • 11.35.3 Product and Service Introduction

    • 11.36 Oki Electric

      • 11.36.1 Oki Electric Company Profile and Development Status

      • 11.36.2 Market Performance

      • 11.36.3 Product and Service Introduction

    • 11.37 Huawei

      • 11.37.1 Huawei Company Profile and Development Status

      • 11.37.2 Market Performance

      • 11.37.3 Product and Service Introduction

     

    The List of Tables and Figures (Totals 100 Figures and 144 Tables)

    • Figure Product Picture

    • Figure Global Contact Centre Market Size and Growth Rate of Voice recording from 2014 to 2026

    • Figure Global Contact Centre Market Size and Growth Rate of E-Services recording from 2014 to 2026

    • Figure Global Contact Centre Market Size and Growth Rate of Automatic Call Distribution (ACD) from 2014 to 2026

    • Figure Global Contact Centre Market Size and Growth Rate of Computer Telephony Integration (CTI) from 2014 to 2026

    • Figure Global Contact Centre Market Size and Growth Rate of Customer Collaboration from 2014 to 2026

    • Figure Global Contact Centre Market Size and Growth Rate of Dialer from 2014 to 2026

    • Figure Global Contact Centre Market Size and Growth Rate of SinoVoiceive Voice Responses (IVR) from 2014 to 2026

    • Figure Global Contact Centre Market Size and Growth Rate of Reporting & Analytics from 2014 to 2026

    • Figure Global Contact Centre Market Size and Growth Rate of Workforce Optimization from 2014 to 2026

    • Figure Global Contact Centre Market Size and Growth Rate of Others from 2014 to 2026

    • Figure Global Contact Centre Market Size and Growth Rate of Banking, Financial Services, and Insurance (BFSI) from 2014 to 2026

    • Figure Global Contact Centre Market Size and Growth Rate of Consumer Goods & Retail from 2014 to 2026

    • Figure Global Contact Centre Market Size and Growth Rate of Government from 2014 to 2026

    • Figure Global Contact Centre Market Size and Growth Rate of Healthcare from 2014 to 2026

    • Figure Global Contact Centre Market Size and Growth Rate of IT & Telecom from 2014 to 2026

    • Figure Global Contact Centre Market Size and Growth Rate of Traveling & Hospitality from 2014 to 2026

    • Figure Global Contact Centre Market Size and Growth Rate of Others from 2014 to 2026

    • Figure North America Contact Centre Market Size and Growth Rate from 2014 to 2026

    • Figure United States Contact Centre Market Size and Growth Rate from 2014 to 2026

    • Figure Canada Contact Centre Market Size and Growth Rate from 2014 to 2026

    • Figure Mexico Contact Centre Market Size and Growth Rate from 2014 to 2026

    • Figure Europe Contact Centre Market Size and Growth Rate from 2014 to 2026

    • Figure Germany Contact Centre Market Size and Growth Rate from 2014 to 2026

    • Figure UK Contact Centre Market Size and Growth Rate from 2014 to 2026

    • Figure France Contact Centre Market Size and Growth Rate from 2014 to 2026

    • Figure Italy Contact Centre Market Size and Growth Rate from 2014 to 2026

    • Figure Nordic Contact Centre Market Size and Growth Rate from 2014 to 2026

    • Figure Spain Contact Centre Market Size and Growth Rate from 2014 to 2026

    • Figure Belgium Contact Centre Market Size and Growth Rate from 2014 to 2026

    • Figure Poland Contact Centre Market Size and Growth Rate from 2014 to 2026

    • Figure Russia Contact Centre Market Size and Growth Rate from 2014 to 2026

    • Figure Turkey Contact Centre Market Size and Growth Rate from 2014 to 2026

    • Figure Asia-Pacific Contact Centre Market Size and Growth Rate from 2014 to 2026

    • Figure China Contact Centre Market Size and Growth Rate from 2014 to 2026

    • Figure Japan Contact Centre Market Size and Growth Rate from 2014 to 2026

    • Figure Australia Contact Centre Market Size and Growth Rate from 2014 to 2026

    • Figure India Contact Centre Market Size and Growth Rate from 2014 to 2026

    • Figure ASEAN Contact Centre Market Size and Growth Rate from 2014 to 2026

    • Figure South Korea Contact Centre Market Size and Growth Rate from 2014 to 2026

    • Figure LAMEA Contact Centre Market Size and Growth Rate from 2014 to 2026

    • Figure GCC Contact Centre Market Size and Growth Rate from 2014 to 2026

    • Figure Brazil Contact Centre Market Size and Growth Rate from 2014 to 2026

    • Figure North Africa Contact Centre Market Size and Growth Rate from 2014 to 2026

    • Figure South Africa Contact Centre Market Size and Growth Rate from 2014 to 2026

    • Figure Argentina Contact Centre Market Size and Growth Rate from 2014 to 2026

    • Figure Development Trends and Industry Dynamics of Contact Centre Industry

    • Figure Market Challenges and Restraints

    • Figure Market Opportunities and Potentials

    • Table Mergers and Acquisition

    • Figure Porter's Five Forces Analysis

    • Figure New Entrant SWOT Analysis

    • Table Specifications of Different Types of Contact Centre

    • Figure Development Trends of Different Types

    • Table Commercial Products Types of Major Vendors

    • Figure Competitive Landscape Analysis of Different Types

    • Table Consumption of Contact Centre by Different Types from 2014 to 2026

    • Table Consumption Share of Contact Centre by Different Types from 2014 to 2026

    • Figure Market Size and Growth Rate of Voice recording

    • Figure Market Size and Growth Rate of E-Services recording

    • Figure Market Size and Growth Rate of Automatic Call Distribution (ACD)

    • Figure Market Size and Growth Rate of Computer Telephony Integration (CTI)

    • Figure Market Size and Growth Rate of Customer Collaboration

    • Figure Market Size and Growth Rate of Dialer

    • Figure Market Size and Growth Rate of SinoVoiceive Voice Responses (IVR)

    • Figure Market Size and Growth Rate of Reporting & Analytics

    • Figure Market Size and Growth Rate of Workforce Optimization

    • Figure Market Size and Growth Rate of Others

    • Table Downstream Client Analysis by End-Users

    • Figure Competitive Landscape Analysis of Different End-Users

    • Table Market Potential Analysis of Different End-Users

    • Table Consumption of Contact Centre by Different End-Users from 2014 to 2026

    • Table Consumption Share of Contact Centre by Different End-Users from 2014 to 2026

    • Figure Market Size and Growth Rate of Banking, Financial Services, and Insurance (BFSI)

    • Figure Market Size and Growth Rate of Consumer Goods & Retail

    • Figure Market Size and Growth Rate of Government

    • Figure Market Size and Growth Rate of Healthcare

    • Figure Market Size and Growth Rate of IT & Telecom

    • Figure Market Size and Growth Rate of Traveling & Hospitality

    • Figure Market Size and Growth Rate of Others

    • Table Global Contact Centre Production by Major Regions

    • Table Global Contact Centre Production Share by Major Regions

    • Table Global Contact Centre Consumption by Major Regions

    • Table Global Contact Centre Consumption Share by Major Regions

    • Table North America Contact Centre Production, Import, Consumption and Export Analysis

    • Table Europe Contact Centre Production, Import, Consumption and Export Analysis

    • Table Asia Pacific Contact Centre Production, Import, Consumption and Export Analysis

    • Table LAMEA Contact Centre Production, Import, Consumption and Export Analysis

    • Table Top 5 Export Countries' Export Value Analysis in Contact Centre Market from 2014 to 2019

    • Table Top 5 Export Countries' Export Volume Analysis in Contact Centre Market from 2014 to 2019

    • Table Top 5 Import Countries' Import Value Analysis in Contact Centre Market from 2014 to 2019

    • Table Top 5 Import Countries' Import Volume Analysis in Contact Centre Market from 2014 to 2019

    • Figure Emerging Top 3 Export Countries Analysis

    • Figure Emerging Top 3 Import Countries Analysis

    • Table North America Contact Centre Consumption by Major Countries from 2014 to 2026

    • Table North America Contact Centre Consumption Share by Major Countries from 2014 to 2026

    • Figure North America Contact Centre Consumption Share by Major Countries in 2014

    • Figure North America Contact Centre Consumption Share by Major Countries in 2018

    • Figure North America Contact Centre Consumption Share by Major Countries in 2026

    • Figure United States Contact Centre Market Volume and Growth Rate from 2014 to 2026

    • Figure Canada Contact Centre Market Volume and Growth Rate from 2014 to 2026

    • Figure Mexico Contact Centre Market Volume and Growth Rate from 2014 to 2026

    • Table Europe Contact Centre Consumption by Types from 2014 to 2026

    • Table Europe Contact Centre Consumption Share by Types from 2014 to 2026

    • Table Europe Contact Centre Consumption by End-Users from 2014 to 2026

    • Table Europe Contact Centre Consumption Share by End-Users from 2014 to 2026

    • Table Europe Contact Centre Consumption by Major Countries from 2014 to 2026

    • Table Europe Contact Centre Consumption Share by Major Countries from 2014 to 2026

    • Figure Germany Contact Centre Market Volume and Growth Rate from 2014 to 2026

    • Figure UK Contact Centre Market Volume and Growth Rate from 2014 to 2026

    • Figure France Contact Centre Market Volume and Growth Rate from 2014 to 2026

    • Figure Italy Contact Centre Market Volume and Growth Rate from 2014 to 2026

    • Figure Nordic Contact Centre Market Volume and Growth Rate from 2014 to 2026

    • Figure Spain Contact Centre Market Volume and Growth Rate from 2014 to 2026

    • Figure Belgium Contact Centre Market Volume and Growth Rate from 2014 to 2026

    • Figure Poland Contact Centre Market Volume and Growth Rate from 2014 to 2026

    • Figure Russia Contact Centre Market Volume and Growth Rate from 2014 to 2026

    • Figure Turkey Contact Centre Market Volume and Growth Rate from 2014 to 2026

    • Figure Netherlands Contact Centre Market Volume and Growth Rate from 2014 to 2026

    • Figure Portugal Contact Centre Market Volume and Growth Rate from 2014 to 2026

    • Figure Denmark Contact Centre Market Volume and Growth Rate from 2014 to 2026

    • Figure Finland Contact Centre Market Volume and Growth Rate from 2014 to 2026

    • Figure Iceland Contact Centre Market Volume and Growth Rate from 2014 to 2026

    • Figure Norway Contact Centre Market Volume and Growth Rate from 2014 to 2026

    • Figure Sweden Contact Centre Market Volume and Growth Rate from 2014 to 2026

    • Table Asia Pacific Contact Centre Consumption by Major Countries from 2014 to 2026

    • Table Asia Pacific Contact Centre Consumption Share by Major Countries from 2014 to 2026

    • Figure China Contact Centre Market Volume and Growth Rate from 2014 to 2026

    • Figure Japan Contact Centre Market Volume and Growth Rate from 2014 to 2026

    • Figure Australia Contact Centre Market Volume and Growth Rate from 2014 to 2026

    • Figure India Contact Centre Market Volume and Growth Rate from 2014 to 2026

    • Figure ASEAN Contact Centre Market Volume and Growth Rate from 2014 to 2026

    • Figure South Korea Contact Centre Market Volume and Growth Rate from 2014 to 2026

    • Table Latin America, Middle East & Africa Contact Centre Consumption by Major Countries from 2014 to 2026

    • Table Latin America, Middle East & Africa Contact Centre Consumption Share by Major Countries from 2014 to 2026

    • Figure GCC Countries Contact Centre Market Volume and Growth Rate from 2014 to 2026

    • Figure Brazil Countries Contact Centre Market Volume and Growth Rate from 2014 to 2026

    • Figure North Africa Countries Contact Centre Market Volume and Growth Rate from 2014 to 2026

    • Figure South Africa Countries Contact Centre Market Volume and Growth Rate from 2014 to 2026

    • Figure Argentina Countries Contact Centre Market Volume and Growth Rate from 2014 to 2026

    • Table Company Profile and Development Status of Samsung (Seoul Commtech)Unify

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Samsung (Seoul Commtech)Unify

    • Figure Sales and Growth Rate Analysis of Samsung (Seoul Commtech)Unify

    • Figure Revenue and Market Share Analysis of Samsung (Seoul Commtech)Unify

    • Table Product and Service Introduction of Samsung (Seoul Commtech)Unify

    • Table Company Profile and Development Status of Hanmec

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Hanmec

    • Figure Sales and Growth Rate Analysis of Hanmec

    • Figure Revenue and Market Share Analysis of Hanmec

    • Table Product and Service Introduction of Hanmec

    • Table Company Profile and Development Status of Zinglabs

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Zinglabs

    • Figure Sales and Growth Rate Analysis of Zinglabs

    • Figure Revenue and Market Share Analysis of Zinglabs

    • Table Product and Service Introduction of Zinglabs

    • Table Company Profile and Development Status of Altigen

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Altigen

    • Figure Sales and Growth Rate Analysis of Altigen

    • Figure Revenue and Market Share Analysis of Altigen

    • Table Product and Service Introduction of Altigen

    • Table Company Profile and Development Status of Convergys

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Convergys

    • Figure Sales and Growth Rate Analysis of Convergys

    • Figure Revenue and Market Share Analysis of Convergys

    • Table Product and Service Introduction of Convergys

    • Table Company Profile and Development Status of eGain

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of eGain

    • Figure Sales and Growth Rate Analysis of eGain

    • Figure Revenue and Market Share Analysis of eGain

    • Table Product and Service Introduction of eGain

    • Table Company Profile and Development Status of Spectra

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Spectra

    • Figure Sales and Growth Rate Analysis of Spectra

    • Figure Revenue and Market Share Analysis of Spectra

    • Table Product and Service Introduction of Spectra

    • Table Company Profile and Development Status of Artsoft

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Artsoft

    • Figure Sales and Growth Rate Analysis of Artsoft

    • Figure Revenue and Market Share Analysis of Artsoft

    • Table Product and Service Introduction of Artsoft

    • Table Company Profile and Development Status of Grandsys

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Grandsys

    • Figure Sales and Growth Rate Analysis of Grandsys

    • Figure Revenue and Market Share Analysis of Grandsys

    • Table Product and Service Introduction of Grandsys

    • Table Company Profile and Development Status of Interactive Intelligence

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Interactive Intelligence

    • Figure Sales and Growth Rate Analysis of Interactive Intelligence

    • Figure Revenue and Market Share Analysis of Interactive Intelligence

    • Table Product and Service Introduction of Interactive Intelligence

    • Table Company Profile and Development Status of West SinoVoiceive

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of West SinoVoiceive

    • Figure Sales and Growth Rate Analysis of West SinoVoiceive

    • Figure Revenue and Market Share Analysis of West SinoVoiceive

    • Table Product and Service Introduction of West SinoVoiceive

    • Table Company Profile and Development Status of Voiceware

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Voiceware

    • Figure Sales and Growth Rate Analysis of Voiceware

    • Figure Revenue and Market Share Analysis of Voiceware

    • Table Product and Service Introduction of Voiceware

    • Table Company Profile and Development Status of Verint Systems

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Verint Systems

    • Figure Sales and Growth Rate Analysis of Verint Systems

    • Figure Revenue and Market Share Analysis of Verint Systems

    • Table Product and Service Introduction of Verint Systems

    • Table Company Profile and Development Status of West Interactive

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of West Interactive

    • Figure Sales and Growth Rate Analysis of West Interactive

    • Figure Revenue and Market Share Analysis of West Interactive

    • Table Product and Service Introduction of West Interactive

    • Table Company Profile and Development Status of Infobird

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Infobird

    • Figure Sales and Growth Rate Analysis of Infobird

    • Figure Revenue and Market Share Analysis of Infobird

    • Table Product and Service Introduction of Infobird

    • Table Company Profile and Development Status of Callray

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Callray

    • Figure Sales and Growth Rate Analysis of Callray

    • Figure Revenue and Market Share Analysis of Callray

    • Table Product and Service Introduction of Callray

    • Table Company Profile and Development Status of Parsec

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Parsec

    • Figure Sales and Growth Rate Analysis of Parsec

    • Figure Revenue and Market Share Analysis of Parsec

    • Table Product and Service Introduction of Parsec

    • Table Company Profile and Development Status of Avaya

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Avaya

    • Figure Sales and Growth Rate Analysis of Avaya

    • Figure Revenue and Market Share Analysis of Avaya

    • Table Product and Service Introduction of Avaya

    • Table Company Profile and Development Status of Cisco Systems

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Cisco Systems

    • Figure Sales and Growth Rate Analysis of Cisco Systems

    • Figure Revenue and Market Share Analysis of Cisco Systems

    • Table Product and Service Introduction of Cisco Systems

    • Table Company Profile and Development Status of Todentsu

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Todentsu

    • Figure Sales and Growth Rate Analysis of Todentsu

    • Figure Revenue and Market Share Analysis of Todentsu

    • Table Product and Service Introduction of Todentsu

    • Table Company Profile and Development Status of P&W Solutions

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of P&W Solutions

    • Figure Sales and Growth Rate Analysis of P&W Solutions

    • Figure Revenue and Market Share Analysis of P&W Solutions

    • Table Product and Service Introduction of P&W Solutions

    • Table Company Profile and Development Status of Synway

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Synway

    • Figure Sales and Growth Rate Analysis of Synway

    • Figure Revenue and Market Share Analysis of Synway

    • Table Product and Service Introduction of Synway

    • Table Company Profile and Development Status of Infotalk

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Infotalk

    • Figure Sales and Growth Rate Analysis of Infotalk

    • Figure Revenue and Market Share Analysis of Infotalk

    • Table Product and Service Introduction of Infotalk

    • Table Company Profile and Development Status of SinoVoice

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of SinoVoice

    • Figure Sales and Growth Rate Analysis of SinoVoice

    • Figure Revenue and Market Share Analysis of SinoVoice

    • Table Product and Service Introduction of SinoVoice

    • Table Company Profile and Development Status of Aspect Software

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Aspect Software

    • Figure Sales and Growth Rate Analysis of Aspect Software

    • Figure Revenue and Market Share Analysis of Aspect Software

    • Table Product and Service Introduction of Aspect Software

    • Table Company Profile and Development Status of Enghouse Interactive

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Enghouse Interactive

    • Figure Sales and Growth Rate Analysis of Enghouse Interactive

    • Figure Revenue and Market Share Analysis of Enghouse Interactive

    • Table Product and Service Introduction of Enghouse Interactive

    • Table Company Profile and Development Status of Altitude

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Altitude

    • Figure Sales and Growth Rate Analysis of Altitude

    • Figure Revenue and Market Share Analysis of Altitude

    • Table Product and Service Introduction of Altitude

    • Table Company Profile and Development Status of Ericsson

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Ericsson

    • Figure Sales and Growth Rate Analysis of Ericsson

    • Figure Revenue and Market Share Analysis of Ericsson

    • Table Product and Service Introduction of Ericsson

    • Table Company Profile and Development Status of Genesys

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Genesys

    • Figure Sales and Growth Rate Analysis of Genesys

    • Figure Revenue and Market Share Analysis of Genesys

    • Table Product and Service Introduction of Genesys

    • Table Company Profile and Development Status of Interact

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Interact

    • Figure Sales and Growth Rate Analysis of Interact

    • Figure Revenue and Market Share Analysis of Interact

    • Table Product and Service Introduction of Interact

    • Table Company Profile and Development Status of Alcatel-Lucent

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Alcatel-Lucent

    • Figure Sales and Growth Rate Analysis of Alcatel-Lucent

    • Figure Revenue and Market Share Analysis of Alcatel-Lucent

    • Table Product and Service Introduction of Alcatel-Lucent

    • Table Company Profile and Development Status of ZTE

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of ZTE

    • Figure Sales and Growth Rate Analysis of ZTE

    • Figure Revenue and Market Share Analysis of ZTE

    • Table Product and Service Introduction of ZTE

    • Table Company Profile and Development Status of Syswill

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Syswill

    • Figure Sales and Growth Rate Analysis of Syswill

    • Figure Revenue and Market Share Analysis of Syswill

    • Table Product and Service Introduction of Syswill

    • Table Company Profile and Development Status of Talisma

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Talisma

    • Figure Sales and Growth Rate Analysis of Talisma

    • Figure Revenue and Market Share Analysis of Talisma

    • Table Product and Service Introduction of Talisma

    • Table Company Profile and Development Status of SinoVoiceive Intelligence

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of SinoVoiceive Intelligence

    • Figure Sales and Growth Rate Analysis of SinoVoiceive Intelligence

    • Figure Revenue and Market Share Analysis of SinoVoiceive Intelligence

    • Table Product and Service Introduction of SinoVoiceive Intelligence

    • Table Company Profile and Development Status of Oki Electric

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Oki Electric

    • Figure Sales and Growth Rate Analysis of Oki Electric

    • Figure Revenue and Market Share Analysis of Oki Electric

    • Table Product and Service Introduction of Oki Electric

    • Table Company Profile and Development Status of Huawei

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Huawei

    • Figure Sales and Growth Rate Analysis of Huawei

    • Figure Revenue and Market Share Analysis of Huawei

    • Table Product and Service Introduction of Huawei

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