Global and Europe Customer Relationship Management (CRM) Market Professional Survey Report 2019

  • REPORT SUMMARY
  • TABLE OF CONTENTS
  • The Global Customer Relationship Management (CRM) market was valued at XX.0 million US$ in 2018, with the CAGR of 7.0%, this market is estimated to reach USD XX.0 million US$ in 2026.

    This report mainly elaborates on the segmentation, end-user, size, share, trend, future demand and leading players with respect to the Global and Europe Customer Relationship Management (CRM) market. Describe product range of Customer Relationship Management (CRM), market overview, market opportunities, market drivers, limitations, PEST and SWOT analysis. Introducing market share, production, consumption, revenue, and growth of Global major regions from 2014-2019 and forecast to 2026.

    The report also provides a detailed analysis of the Europe Customer Relationship Management (CRM) market from 2014 to 2026 based on the product type and end-user. It provides a detailed overview of the market of the top 16 countries of Europe along with top companies' data analysis and product introductions of Europe Customer Relationship Management (CRM) market.

     

    By Player

    • SuperOffice

    • Exact Software

    • E.piphany

    • Intershop Communications

    • SAS Institute

    • PeopleSoft

    • XTEL Srl

    • Pat S.r.l.

    • Coheris

    • Remedy (a BMC Software company)

    • Applix/Platinum Equity

    • Gruppo Formula S.p.A

    • Industrial & Financial Systems (IFS)

    • Gruppo Formula SpA

    • JDA Software Group

    • BroadVision

    • Oracle (Siebel CRM Systems, Inc)

    • SAP

    • SCP Group S.r.l.

    • XTEL S.r.l.

    • Pivotal

    • Salesforcecom, Inc

    • IFM Infomaster

    • SuiteCRM

    • Oracle (Siebel CRM Systems, Inc.)

    • Vtiger CRM

    • Onyx Software

    • Epiphany

    • Business Objects

    • Salesforce.com, Inc.

    • ESA Software

    • SalesManager Software

    • KANA

    • Zoho Office Suite

    • Amdocs ClarifyCRM

    • Cegedim

    • SCP Group Srl

    By Type

    • Out-sourced CRM

    • In-house CRM

    By End-User

    • BFSI

    • Retail

    • Healthcare

    • Telecom and IT

    • Discrete Manufacturing

    • Government & Education

    • Others

    By Region

    North America

    • United States

    • Canada

    • Mexico

    Europe

    • Germany

    • UK

    • France

    • Italy

    • Spain

    • Belgium

    • Poland

    • Russia

    • Turkey

    • Netherlands

    • Portugal

    • Denmark

    • Finland

    • Iceland

    • Norway

    • Sweden

    Asia-Pacific

    • China

    • Japan

    • India

    • South Korea

    • Australia and New Zealand

    • ASEAN Countries (Indonesia, Thailand, Malaysia, Singapore, Philippines, Vietnam, Others)

    Latin America, Middle East & Africa

    • GCC Countries (Saudi Arabia, United Arab Emirates, Qatar, Others)

    • Brazil

    • Nigeria

    • South Africa

    • Argentina

    • Others

  • Table of Contents

    1 Report Overview

    • 1.1 Product Definition and Scope

    • 1.2 PEST (Political, Economic, Social and Technological) Analysis of Customer Relationship Management (CRM) Market

    • 1.3 Market Segment by Type

      • 1.3.1 Global Customer Relationship Management (CRM) Market Size and Growth Rate of Out-sourced CRM from 2014 to 2026

      • 1.3.2 Global Customer Relationship Management (CRM) Market Size and Growth Rate of In-house CRM from 2014 to 2026

    • 1.4 Market Segment by Application

      • 1.4.1 Global Customer Relationship Management (CRM) Market Size and Growth Rate of BFSI from 2014 to 2026

      • 1.4.2 Global Customer Relationship Management (CRM) Market Size and Growth Rate of Retail from 2014 to 2026

      • 1.4.3 Global Customer Relationship Management (CRM) Market Size and Growth Rate of Healthcare from 2014 to 2026

      • 1.4.4 Global Customer Relationship Management (CRM) Market Size and Growth Rate of Telecom and IT from 2014 to 2026

      • 1.4.5 Global Customer Relationship Management (CRM) Market Size and Growth Rate of Discrete Manufacturing from 2014 to 2026

      • 1.4.6 Global Customer Relationship Management (CRM) Market Size and Growth Rate of Government & Education from 2014 to 2026

      • 1.4.7 Global Customer Relationship Management (CRM) Market Size and Growth Rate of Others from 2014 to 2026

    • 1.5 Market Segment by Regions

      • 1.5.1 North America Customer Relationship Management (CRM) Consumption Market Size and Growth Rate from 2014 to 2026

      • 1.5.2 Europe Customer Relationship Management (CRM) Consumption Market Size and Growth Rate from 2014 to 2026

      • 1.5.3 Asia-Pacific Customer Relationship Management (CRM) Consumption Market Size and Growth Rate from 2014 to 2026

      • 1.5.4 LAMEA Customer Relationship Management (CRM) Consumption Market Size and Growth Rate from 2014 to 2026

    2 Market Trends and Competitive Landscape

    • 2.1 Market Trends and Dynamics

      • 2.1.1 Market Challenges and Restraints

      • 2.1.2 Market Opportunities and Potentials

      • 2.1.3 Mergers and Acquisitions

    • 2.2 Competitive Landscape Analysis

      • 2.2.1 Industrial Concentration Analysis

      • 2.2.2 Porter's Five Forces Analysis of the Industry

      • 2.2.3 SWOT Analysis for New Entrants

    3 Segmentation of Customer Relationship Management (CRM) Market by Types

    • 3.1 Products Development Trends of Different Types

    • 3.2 Commercial Products Types of Major Vendors

    • 3.3 Competitive Landscape Analysis of Different Types

    • 3.4 Market Size of Customer Relationship Management (CRM) by Major Types

      • 3.4.1 Market Size and Growth Rate of Out-sourced CRM

      • 3.4.2 Market Size and Growth Rate of In-house CRM

    4 Segmentation of Customer Relationship Management (CRM) Market by End-Users

    • 4.1 Downstream Client Analysis by End-Users

    • 4.2 Competitive Landscape Analysis of Different End-Users

    • 4.3 Market Potential Analysis of Different End-Users

    • 4.4 Market Size of Customer Relationship Management (CRM) by Major End-Users

      • 4.4.1 Market Size and Growth Rate of Customer Relationship Management (CRM) for BFSI

      • 4.4.2 Market Size and Growth Rate of Customer Relationship Management (CRM) for Retail

      • 4.4.3 Market Size and Growth Rate of Customer Relationship Management (CRM) for Healthcare

      • 4.4.4 Market Size and Growth Rate of Customer Relationship Management (CRM) for Telecom and IT

      • 4.4.5 Market Size and Growth Rate of Customer Relationship Management (CRM) for Discrete Manufacturing

      • 4.4.6 Market Size and Growth Rate of Customer Relationship Management (CRM) for Government & Education

      • 4.4.7 Market Size and Growth Rate of Customer Relationship Management (CRM) for Others

    5 Market Analysis by Major Regions

    • 5.1 Global Customer Relationship Management (CRM) Production Analysis by Top Regions

    • 5.2 Global Customer Relationship Management (CRM) Consumption Analysis by Top Regions

    • 5.3 Global Customer Relationship Management (CRM) Production, Import, Consumption and Export Analysis by Regions

      • 5.3.1 North America Customer Relationship Management (CRM) Production, Import, Consumption and Export Analysis

      • 5.3.2 Europe Customer Relationship Management (CRM) Production, Import, Consumption and Export Analysis

      • 5.3.3 Asia Pacific Customer Relationship Management (CRM) Production, Import, Consumption and Export Analysis

      • 5.3.4 LAMEA Customer Relationship Management (CRM) Production, Import, Consumption and Export Analysis

    6 Product Circulation of Customer Relationship Management (CRM) Market among Top Countries

    • 6.1 Top 5 Export Countries in Customer Relationship Management (CRM) Market from 2014 to 2019

      • 6.1.1 Top 5 Export Countries’ Export Value Analysis in Customer Relationship Management (CRM) Market from 2014 to 2019

      • 6.1.2 Top 5 Export Countries’ Export Volume Analysis in Customer Relationship Management (CRM) Market from 2014 to 2019

    • 6.2 Top 5 Import Countries in Customer Relationship Management (CRM) Market from 2014 to 2019

      • 6.2.1 Top 5 Import Countries’ Import Value Analysis in Customer Relationship Management (CRM) Market from 2014 to 2019

      • 6.2.2 Top 5 Import Countries’ Import Volume Analysis in Customer Relationship Management (CRM) Market from 2014 to 2019

    • 6.3 Emerging Top 3 Export Countries Analysis

    • 6.4 Emerging Top 3 Import Countries Analysis

    7. North America Customer Relationship Management (CRM) Landscape Analysis

    • 7.1 North America Customer Relationship Management (CRM) Landscape Analysis by Top Countries

      • 7.1.1 United States Customer Relationship Management (CRM) Market Volume and Growth Rate

      • 7.1.2 Canada Customer Relationship Management (CRM) Market Volume and Growth Rate

      • 7.1.3 Mexico Customer Relationship Management (CRM) Market Volume and Growth Rate

    8. Europe Customer Relationship Management (CRM) Landscape Analysis

    • 8.1 Europe Customer Relationship Management (CRM) Landscape Analysis by Major Types

    • 8.2 Europe Customer Relationship Management (CRM) Landscape Analysis by Major End-Users

    • 8.3 Europe Customer Relationship Management (CRM) Landscape Analysis by Top Countries

      • 8.3.1 Germany Customer Relationship Management (CRM) Market Volume and Growth Rate

      • 8.3.2 UK Customer Relationship Management (CRM) Market Volume and Growth Rate

      • 8.3.3 France Customer Relationship Management (CRM) Market Volume and Growth Rate

      • 8.3.4 Italy Customer Relationship Management (CRM) Market Volume and Growth Rate

      • 8.3.5 Spain Customer Relationship Management (CRM) Market Volume and Growth Rate

      • 8.3.6 Belgium Customer Relationship Management (CRM) Market Volume and Growth Rate

      • 8.3.7 Poland Customer Relationship Management (CRM) Market Volume and Growth Rate

      • 8.3.8 Russia Customer Relationship Management (CRM) Market Volume and Growth Rate

      • 8.3.9 Turkey Customer Relationship Management (CRM) Market Volume and Growth Rate

      • 8.3.10 Netherlands Customer Relationship Management (CRM) Market Volume and Growth Rate

      • 8.3.11 Portugal Customer Relationship Management (CRM) Market Volume and Growth Rate

      • 8.3.12 Denmark Customer Relationship Management (CRM) Market Volume and Growth Rate

      • 8.3.13 Finland Customer Relationship Management (CRM) Market Volume and Growth Rate

      • 8.3.14 Iceland Customer Relationship Management (CRM) Market Volume and Growth Rate

      • 8.3.15 Norway Customer Relationship Management (CRM) Market Volume and Growth Rate

      • 8.3.16 Sweden Customer Relationship Management (CRM) Market Volume and Growth Rate

    • 8.4 Top 3 Players Profiles in Europe

    9 Asia Pacific Customer Relationship Management (CRM) Landscape Analysis

    • 9.1 Asia Pacific Customer Relationship Management (CRM) Landscape Analysis by Top Countries

      • 9.1.1 China Customer Relationship Management (CRM) Market Volume and Growth Rate

      • 9.1.2 Japan Customer Relationship Management (CRM) Market Volume and Growth Rate

      • 9.1.3 Australia and New Zealand (ANZ) Customer Relationship Management (CRM) Market Volume and Growth Rate

      • 9.1.4 India Customer Relationship Management (CRM) Market Volume and Growth Rate

      • 9.1.5 ASEAN Customer Relationship Management (CRM) Market Volume and Growth Rate

      • 9.1.6 South Korea Customer Relationship Management (CRM) Market Volume and Growth Rate

    10 LAMEA Customer Relationship Management (CRM) Landscape Analysis

    • 10.1 LAMEA Customer Relationship Management (CRM) Landscape Analysis by Top Countries

      • 10.1.1 GCC Countries Customer Relationship Management (CRM) Market Volume and Growth Rate

      • 10.1.2 Brazil Customer Relationship Management (CRM) Market Volume and Growth Rate

      • 10.1.3 North Africa Customer Relationship Management (CRM) Market Volume and Growth Rate

      • 10.1.4 South Africa Customer Relationship Management (CRM) Market Volume and Growth Rate

      • 10.1.5 Argentina Customer Relationship Management (CRM) Market Volume and Growth Rate

    11 Major Players Profiles

    • 11.1 SuperOffice

      • 11.1.1 SuperOffice Company Profile and Development Status

      • 11.1.2 Market Performance

      • 11.1.3 Product and Service Introduction

    • 11.2 Exact Software

      • 11.2.1 Exact Software Company Profile and Development Status

      • 11.2.2 Market Performance

      • 11.2.3 Product and Service Introduction

    • 11.3 E.piphany

      • 11.3.1 E.piphany Company Profile and Development Status

      • 11.3.2 Market Performance

      • 11.3.3 Product and Service Introduction

    • 11.4 Intershop Communications

      • 11.4.1 Intershop Communications Company Profile and Development Status

      • 11.4.2 Market Performance

      • 11.4.3 Product and Service Introduction

    • 11.5 SAS Institute

      • 11.5.1 SAS Institute Company Profile and Development Status

      • 11.5.2 Market Performance

      • 11.5.3 Product and Service Introduction

    • 11.6 PeopleSoft

      • 11.6.1 PeopleSoft Company Profile and Development Status

      • 11.6.2 Market Performance

      • 11.6.3 Product and Service Introduction

    • 11.7 XTEL Srl

      • 11.7.1 XTEL Srl Company Profile and Development Status

      • 11.7.2 Market Performance

      • 11.7.3 Product and Service Introduction

    • 11.8 Pat S.r.l.

      • 11.8.1 Pat S.r.l. Company Profile and Development Status

      • 11.8.2 Market Performance

      • 11.8.3 Product and Service Introduction

    • 11.9 Coheris

      • 11.9.1 Coheris Company Profile and Development Status

      • 11.9.2 Market Performance

      • 11.9.3 Product and Service Introduction

    • 11.10 Remedy (a BMC Software company)

      • 11.10.1 Remedy (a BMC Software company) Company Profile and Development Status

      • 11.10.2 Market Performance

      • 11.10.3 Product and Service Introduction

    • 11.11 Applix/Platinum Equity

      • 11.11.1 Applix/Platinum Equity Company Profile and Development Status

      • 11.11.2 Market Performance

      • 11.11.3 Product and Service Introduction

    • 11.12 Gruppo Formula S.p.A

      • 11.12.1 Gruppo Formula S.p.A Company Profile and Development Status

      • 11.12.2 Market Performance

      • 11.12.3 Product and Service Introduction

    • 11.13 Industrial & Financial Systems (IFS)

      • 11.13.1 Industrial & Financial Systems (IFS) Company Profile and Development Status

      • 11.13.2 Market Performance

      • 11.13.3 Product and Service Introduction

    • 11.14 Gruppo Formula SpA

      • 11.14.1 Gruppo Formula SpA Company Profile and Development Status

      • 11.14.2 Market Performance

      • 11.14.3 Product and Service Introduction

    • 11.15 JDA Software Group

      • 11.15.1 JDA Software Group Company Profile and Development Status

      • 11.15.2 Market Performance

      • 11.15.3 Product and Service Introduction

    • 11.16 BroadVision

      • 11.16.1 BroadVision Company Profile and Development Status

      • 11.16.2 Market Performance

      • 11.16.3 Product and Service Introduction

    • 11.17 Oracle (Siebel CRM Systems, Inc)

      • 11.17.1 Oracle (Siebel CRM Systems, Inc) Company Profile and Development Status

      • 11.17.2 Market Performance

      • 11.17.3 Product and Service Introduction

    • 11.18 SAP

      • 11.18.1 SAP Company Profile and Development Status

      • 11.18.2 Market Performance

      • 11.18.3 Product and Service Introduction

    • 11.19 SCP Group S.r.l.

      • 11.19.1 SCP Group S.r.l. Company Profile and Development Status

      • 11.19.2 Market Performance

      • 11.19.3 Product and Service Introduction

    • 11.20 XTEL S.r.l.

      • 11.20.1 XTEL S.r.l. Company Profile and Development Status

      • 11.20.2 Market Performance

      • 11.20.3 Product and Service Introduction

    • 11.21 Pivotal

      • 11.21.1 Pivotal Company Profile and Development Status

      • 11.21.2 Market Performance

      • 11.21.3 Product and Service Introduction

    • 11.22 Salesforcecom, Inc

      • 11.22.1 Salesforcecom, Inc Company Profile and Development Status

      • 11.22.2 Market Performance

      • 11.22.3 Product and Service Introduction

    • 11.23 IFM Infomaster

      • 11.23.1 IFM Infomaster Company Profile and Development Status

      • 11.23.2 Market Performance

      • 11.23.3 Product and Service Introduction

    • 11.24 SuiteCRM

      • 11.24.1 SuiteCRM Company Profile and Development Status

      • 11.24.2 Market Performance

      • 11.24.3 Product and Service Introduction

    • 11.25 Oracle (Siebel CRM Systems, Inc.)

      • 11.25.1 Oracle (Siebel CRM Systems, Inc.) Company Profile and Development Status

      • 11.25.2 Market Performance

      • 11.25.3 Product and Service Introduction

    • 11.26 Vtiger CRM

      • 11.26.1 Vtiger CRM Company Profile and Development Status

      • 11.26.2 Market Performance

      • 11.26.3 Product and Service Introduction

    • 11.27 Onyx Software

      • 11.27.1 Onyx Software Company Profile and Development Status

      • 11.27.2 Market Performance

      • 11.27.3 Product and Service Introduction

    • 11.28 Epiphany

      • 11.28.1 Epiphany Company Profile and Development Status

      • 11.28.2 Market Performance

      • 11.28.3 Product and Service Introduction

    • 11.29 Business Objects

      • 11.29.1 Business Objects Company Profile and Development Status

      • 11.29.2 Market Performance

      • 11.29.3 Product and Service Introduction

    • 11.30 Salesforce.com, Inc.

      • 11.30.1 Salesforce.com, Inc. Company Profile and Development Status

      • 11.30.2 Market Performance

      • 11.30.3 Product and Service Introduction

    • 11.31 ESA Software

      • 11.31.1 ESA Software Company Profile and Development Status

      • 11.31.2 Market Performance

      • 11.31.3 Product and Service Introduction

    • 11.32 SalesManager Software

      • 11.32.1 SalesManager Software Company Profile and Development Status

      • 11.32.2 Market Performance

      • 11.32.3 Product and Service Introduction

    • 11.33 KANA

      • 11.33.1 KANA Company Profile and Development Status

      • 11.33.2 Market Performance

      • 11.33.3 Product and Service Introduction

    • 11.34 Zoho Office Suite

      • 11.34.1 Zoho Office Suite Company Profile and Development Status

      • 11.34.2 Market Performance

      • 11.34.3 Product and Service Introduction

    • 11.35 Amdocs ClarifyCRM

      • 11.35.1 Amdocs ClarifyCRM Company Profile and Development Status

      • 11.35.2 Market Performance

      • 11.35.3 Product and Service Introduction

    • 11.36 Cegedim

      • 11.36.1 Cegedim Company Profile and Development Status

      • 11.36.2 Market Performance

      • 11.36.3 Product and Service Introduction

    • 11.37 SCP Group Srl

      • 11.37.1 SCP Group Srl Company Profile and Development Status

      • 11.37.2 Market Performance

      • 11.37.3 Product and Service Introduction

     

    The List of Tables and Figures (Totals 92 Figures and 143 Tables)

    • Figure Product Picture

    • Figure Global Customer Relationship Management (CRM) Market Size and Growth Rate of Out-sourced CRM from 2014 to 2026

    • Figure Global Customer Relationship Management (CRM) Market Size and Growth Rate of In-house CRM from 2014 to 2026

    • Figure Global Customer Relationship Management (CRM) Market Size and Growth Rate of BFSI from 2014 to 2026

    • Figure Global Customer Relationship Management (CRM) Market Size and Growth Rate of Retail from 2014 to 2026

    • Figure Global Customer Relationship Management (CRM) Market Size and Growth Rate of Healthcare from 2014 to 2026

    • Figure Global Customer Relationship Management (CRM) Market Size and Growth Rate of Telecom and IT from 2014 to 2026

    • Figure Global Customer Relationship Management (CRM) Market Size and Growth Rate of Discrete Manufacturing from 2014 to 2026

    • Figure Global Customer Relationship Management (CRM) Market Size and Growth Rate of Government & Education from 2014 to 2026

    • Figure Global Customer Relationship Management (CRM) Market Size and Growth Rate of Others from 2014 to 2026

    • Figure North America Customer Relationship Management (CRM) Market Size and Growth Rate from 2014 to 2026

    • Figure United States Customer Relationship Management (CRM) Market Size and Growth Rate from 2014 to 2026

    • Figure Canada Customer Relationship Management (CRM) Market Size and Growth Rate from 2014 to 2026

    • Figure Mexico Customer Relationship Management (CRM) Market Size and Growth Rate from 2014 to 2026

    • Figure Europe Customer Relationship Management (CRM) Market Size and Growth Rate from 2014 to 2026

    • Figure Germany Customer Relationship Management (CRM) Market Size and Growth Rate from 2014 to 2026

    • Figure UK Customer Relationship Management (CRM) Market Size and Growth Rate from 2014 to 2026

    • Figure France Customer Relationship Management (CRM) Market Size and Growth Rate from 2014 to 2026

    • Figure Italy Customer Relationship Management (CRM) Market Size and Growth Rate from 2014 to 2026

    • Figure Nordic Customer Relationship Management (CRM) Market Size and Growth Rate from 2014 to 2026

    • Figure Spain Customer Relationship Management (CRM) Market Size and Growth Rate from 2014 to 2026

    • Figure Belgium Customer Relationship Management (CRM) Market Size and Growth Rate from 2014 to 2026

    • Figure Poland Customer Relationship Management (CRM) Market Size and Growth Rate from 2014 to 2026

    • Figure Russia Customer Relationship Management (CRM) Market Size and Growth Rate from 2014 to 2026

    • Figure Turkey Customer Relationship Management (CRM) Market Size and Growth Rate from 2014 to 2026

    • Figure Asia-Pacific Customer Relationship Management (CRM) Market Size and Growth Rate from 2014 to 2026

    • Figure China Customer Relationship Management (CRM) Market Size and Growth Rate from 2014 to 2026

    • Figure Japan Customer Relationship Management (CRM) Market Size and Growth Rate from 2014 to 2026

    • Figure Australia Customer Relationship Management (CRM) Market Size and Growth Rate from 2014 to 2026

    • Figure India Customer Relationship Management (CRM) Market Size and Growth Rate from 2014 to 2026

    • Figure ASEAN Customer Relationship Management (CRM) Market Size and Growth Rate from 2014 to 2026

    • Figure South Korea Customer Relationship Management (CRM) Market Size and Growth Rate from 2014 to 2026

    • Figure LAMEA Customer Relationship Management (CRM) Market Size and Growth Rate from 2014 to 2026

    • Figure GCC Customer Relationship Management (CRM) Market Size and Growth Rate from 2014 to 2026

    • Figure Brazil Customer Relationship Management (CRM) Market Size and Growth Rate from 2014 to 2026

    • Figure North Africa Customer Relationship Management (CRM) Market Size and Growth Rate from 2014 to 2026

    • Figure South Africa Customer Relationship Management (CRM) Market Size and Growth Rate from 2014 to 2026

    • Figure Argentina Customer Relationship Management (CRM) Market Size and Growth Rate from 2014 to 2026

    • Figure Development Trends and Industry Dynamics of Customer Relationship Management (CRM) Industry

    • Figure Market Challenges and Restraints

    • Figure Market Opportunities and Potentials

    • Table Mergers and Acquisition

    • Figure Porter's Five Forces Analysis

    • Figure New Entrant SWOT Analysis

    • Table Specifications of Different Types of Customer Relationship Management (CRM)

    • Figure Development Trends of Different Types

    • Table Commercial Products Types of Major Vendors

    • Figure Competitive Landscape Analysis of Different Types

    • Table Consumption of Customer Relationship Management (CRM) by Different Types from 2014 to 2026

    • Table Consumption Share of Customer Relationship Management (CRM) by Different Types from 2014 to 2026

    • Figure Market Size and Growth Rate of Out-sourced CRM

    • Figure Market Size and Growth Rate of In-house CRM

    • Table Downstream Client Analysis by End-Users

    • Figure Competitive Landscape Analysis of Different End-Users

    • Table Market Potential Analysis of Different End-Users

    • Table Consumption of Customer Relationship Management (CRM) by Different End-Users from 2014 to 2026

    • Table Consumption Share of Customer Relationship Management (CRM) by Different End-Users from 2014 to 2026

    • Figure Market Size and Growth Rate of BFSI

    • Figure Market Size and Growth Rate of Retail

    • Figure Market Size and Growth Rate of Healthcare

    • Figure Market Size and Growth Rate of Telecom and IT

    • Figure Market Size and Growth Rate of Discrete Manufacturing

    • Figure Market Size and Growth Rate of Government & Education

    • Figure Market Size and Growth Rate of Others

    • Table Global Customer Relationship Management (CRM) Production by Major Regions

    • Table Global Customer Relationship Management (CRM) Production Share by Major Regions

    • Table Global Customer Relationship Management (CRM) Consumption by Major Regions

    • Table Global Customer Relationship Management (CRM) Consumption Share by Major Regions

    • Table North America Customer Relationship Management (CRM) Production, Import, Consumption and Export Analysis

    • Table Europe Customer Relationship Management (CRM) Production, Import, Consumption and Export Analysis

    • Table Asia Pacific Customer Relationship Management (CRM) Production, Import, Consumption and Export Analysis

    • Table LAMEA Customer Relationship Management (CRM) Production, Import, Consumption and Export Analysis

    • Table Top 5 Export Countries' Export Value Analysis in Customer Relationship Management (CRM) Market from 2014 to 2019

    • Table Top 5 Export Countries' Export Volume Analysis in Customer Relationship Management (CRM) Market from 2014 to 2019

    • Table Top 5 Import Countries' Import Value Analysis in Customer Relationship Management (CRM) Market from 2014 to 2019

    • Table Top 5 Import Countries' Import Volume Analysis in Customer Relationship Management (CRM) Market from 2014 to 2019

    • Figure Emerging Top 3 Export Countries Analysis

    • Figure Emerging Top 3 Import Countries Analysis

    • Table North America Customer Relationship Management (CRM) Consumption by Major Countries from 2014 to 2026

    • Table North America Customer Relationship Management (CRM) Consumption Share by Major Countries from 2014 to 2026

    • Figure North America Customer Relationship Management (CRM) Consumption Share by Major Countries in 2014

    • Figure North America Customer Relationship Management (CRM) Consumption Share by Major Countries in 2018

    • Figure North America Customer Relationship Management (CRM) Consumption Share by Major Countries in 2026

    • Figure United States Customer Relationship Management (CRM) Market Volume and Growth Rate from 2014 to 2026

    • Figure Canada Customer Relationship Management (CRM) Market Volume and Growth Rate from 2014 to 2026

    • Figure Mexico Customer Relationship Management (CRM) Market Volume and Growth Rate from 2014 to 2026

    • Table Europe Customer Relationship Management (CRM) Consumption by Types from 2014 to 2026

    • Table Europe Customer Relationship Management (CRM) Consumption Share by Types from 2014 to 2026

    • Table Europe Customer Relationship Management (CRM) Consumption by End-Users from 2014 to 2026

    • Table Europe Customer Relationship Management (CRM) Consumption Share by End-Users from 2014 to 2026

    • Table Europe Customer Relationship Management (CRM) Consumption by Major Countries from 2014 to 2026

    • Table Europe Customer Relationship Management (CRM) Consumption Share by Major Countries from 2014 to 2026

    • Figure Germany Customer Relationship Management (CRM) Market Volume and Growth Rate from 2014 to 2026

    • Figure UK Customer Relationship Management (CRM) Market Volume and Growth Rate from 2014 to 2026

    • Figure France Customer Relationship Management (CRM) Market Volume and Growth Rate from 2014 to 2026

    • Figure Italy Customer Relationship Management (CRM) Market Volume and Growth Rate from 2014 to 2026

    • Figure Nordic Customer Relationship Management (CRM) Market Volume and Growth Rate from 2014 to 2026

    • Figure Spain Customer Relationship Management (CRM) Market Volume and Growth Rate from 2014 to 2026

    • Figure Belgium Customer Relationship Management (CRM) Market Volume and Growth Rate from 2014 to 2026

    • Figure Poland Customer Relationship Management (CRM) Market Volume and Growth Rate from 2014 to 2026

    • Figure Russia Customer Relationship Management (CRM) Market Volume and Growth Rate from 2014 to 2026

    • Figure Turkey Customer Relationship Management (CRM) Market Volume and Growth Rate from 2014 to 2026

    • Figure Netherlands Customer Relationship Management (CRM) Market Volume and Growth Rate from 2014 to 2026

    • Figure Portugal Customer Relationship Management (CRM) Market Volume and Growth Rate from 2014 to 2026

    • Figure Denmark Customer Relationship Management (CRM) Market Volume and Growth Rate from 2014 to 2026

    • Figure Finland Customer Relationship Management (CRM) Market Volume and Growth Rate from 2014 to 2026

    • Figure Iceland Customer Relationship Management (CRM) Market Volume and Growth Rate from 2014 to 2026

    • Figure Norway Customer Relationship Management (CRM) Market Volume and Growth Rate from 2014 to 2026

    • Figure Sweden Customer Relationship Management (CRM) Market Volume and Growth Rate from 2014 to 2026

    • Table Asia Pacific Customer Relationship Management (CRM) Consumption by Major Countries from 2014 to 2026

    • Table Asia Pacific Customer Relationship Management (CRM) Consumption Share by Major Countries from 2014 to 2026

    • Figure China Customer Relationship Management (CRM) Market Volume and Growth Rate from 2014 to 2026

    • Figure Japan Customer Relationship Management (CRM) Market Volume and Growth Rate from 2014 to 2026

    • Figure Australia Customer Relationship Management (CRM) Market Volume and Growth Rate from 2014 to 2026

    • Figure India Customer Relationship Management (CRM) Market Volume and Growth Rate from 2014 to 2026

    • Figure ASEAN Customer Relationship Management (CRM) Market Volume and Growth Rate from 2014 to 2026

    • Figure South Korea Customer Relationship Management (CRM) Market Volume and Growth Rate from 2014 to 2026

    • Table Latin America, Middle East & Africa Customer Relationship Management (CRM) Consumption by Major Countries from 2014 to 2026

    • Table Latin America, Middle East & Africa Customer Relationship Management (CRM) Consumption Share by Major Countries from 2014 to 2026

    • Figure GCC Countries Customer Relationship Management (CRM) Market Volume and Growth Rate from 2014 to 2026

    • Figure Brazil Countries Customer Relationship Management (CRM) Market Volume and Growth Rate from 2014 to 2026

    • Figure North Africa Countries Customer Relationship Management (CRM) Market Volume and Growth Rate from 2014 to 2026

    • Figure South Africa Countries Customer Relationship Management (CRM) Market Volume and Growth Rate from 2014 to 2026

    • Figure Argentina Countries Customer Relationship Management (CRM) Market Volume and Growth Rate from 2014 to 2026

    • Table Company Profile and Development Status of SuperOffice

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of SuperOffice

    • Figure Sales and Growth Rate Analysis of SuperOffice

    • Figure Revenue and Market Share Analysis of SuperOffice

    • Table Product and Service Introduction of SuperOffice

    • Table Company Profile and Development Status of Exact Software

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Exact Software

    • Figure Sales and Growth Rate Analysis of Exact Software

    • Figure Revenue and Market Share Analysis of Exact Software

    • Table Product and Service Introduction of Exact Software

    • Table Company Profile and Development Status of E.piphany

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of E.piphany

    • Figure Sales and Growth Rate Analysis of E.piphany

    • Figure Revenue and Market Share Analysis of E.piphany

    • Table Product and Service Introduction of E.piphany

    • Table Company Profile and Development Status of Intershop Communications

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Intershop Communications

    • Figure Sales and Growth Rate Analysis of Intershop Communications

    • Figure Revenue and Market Share Analysis of Intershop Communications

    • Table Product and Service Introduction of Intershop Communications

    • Table Company Profile and Development Status of SAS Institute

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of SAS Institute

    • Figure Sales and Growth Rate Analysis of SAS Institute

    • Figure Revenue and Market Share Analysis of SAS Institute

    • Table Product and Service Introduction of SAS Institute

    • Table Company Profile and Development Status of PeopleSoft

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of PeopleSoft

    • Figure Sales and Growth Rate Analysis of PeopleSoft

    • Figure Revenue and Market Share Analysis of PeopleSoft

    • Table Product and Service Introduction of PeopleSoft

    • Table Company Profile and Development Status of XTEL Srl

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of XTEL Srl

    • Figure Sales and Growth Rate Analysis of XTEL Srl

    • Figure Revenue and Market Share Analysis of XTEL Srl

    • Table Product and Service Introduction of XTEL Srl

    • Table Company Profile and Development Status of Pat S.r.l.

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Pat S.r.l.

    • Figure Sales and Growth Rate Analysis of Pat S.r.l.

    • Figure Revenue and Market Share Analysis of Pat S.r.l.

    • Table Product and Service Introduction of Pat S.r.l.

    • Table Company Profile and Development Status of Coheris

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Coheris

    • Figure Sales and Growth Rate Analysis of Coheris

    • Figure Revenue and Market Share Analysis of Coheris

    • Table Product and Service Introduction of Coheris

    • Table Company Profile and Development Status of Remedy (a BMC Software company)

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Remedy (a BMC Software company)

    • Figure Sales and Growth Rate Analysis of Remedy (a BMC Software company)

    • Figure Revenue and Market Share Analysis of Remedy (a BMC Software company)

    • Table Product and Service Introduction of Remedy (a BMC Software company)

    • Table Company Profile and Development Status of Applix/Platinum Equity

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Applix/Platinum Equity

    • Figure Sales and Growth Rate Analysis of Applix/Platinum Equity

    • Figure Revenue and Market Share Analysis of Applix/Platinum Equity

    • Table Product and Service Introduction of Applix/Platinum Equity

    • Table Company Profile and Development Status of Gruppo Formula S.p.A

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Gruppo Formula S.p.A

    • Figure Sales and Growth Rate Analysis of Gruppo Formula S.p.A

    • Figure Revenue and Market Share Analysis of Gruppo Formula S.p.A

    • Table Product and Service Introduction of Gruppo Formula S.p.A

    • Table Company Profile and Development Status of Industrial & Financial Systems (IFS)

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Industrial & Financial Systems (IFS)

    • Figure Sales and Growth Rate Analysis of Industrial & Financial Systems (IFS)

    • Figure Revenue and Market Share Analysis of Industrial & Financial Systems (IFS)

    • Table Product and Service Introduction of Industrial & Financial Systems (IFS)

    • Table Company Profile and Development Status of Gruppo Formula SpA

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Gruppo Formula SpA

    • Figure Sales and Growth Rate Analysis of Gruppo Formula SpA

    • Figure Revenue and Market Share Analysis of Gruppo Formula SpA

    • Table Product and Service Introduction of Gruppo Formula SpA

    • Table Company Profile and Development Status of JDA Software Group

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of JDA Software Group

    • Figure Sales and Growth Rate Analysis of JDA Software Group

    • Figure Revenue and Market Share Analysis of JDA Software Group

    • Table Product and Service Introduction of JDA Software Group

    • Table Company Profile and Development Status of BroadVision

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of BroadVision

    • Figure Sales and Growth Rate Analysis of BroadVision

    • Figure Revenue and Market Share Analysis of BroadVision

    • Table Product and Service Introduction of BroadVision

    • Table Company Profile and Development Status of Oracle (Siebel CRM Systems, Inc)

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Oracle (Siebel CRM Systems, Inc)

    • Figure Sales and Growth Rate Analysis of Oracle (Siebel CRM Systems, Inc)

    • Figure Revenue and Market Share Analysis of Oracle (Siebel CRM Systems, Inc)

    • Table Product and Service Introduction of Oracle (Siebel CRM Systems, Inc)

    • Table Company Profile and Development Status of SAP

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of SAP

    • Figure Sales and Growth Rate Analysis of SAP

    • Figure Revenue and Market Share Analysis of SAP

    • Table Product and Service Introduction of SAP

    • Table Company Profile and Development Status of SCP Group S.r.l.

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of SCP Group S.r.l.

    • Figure Sales and Growth Rate Analysis of SCP Group S.r.l.

    • Figure Revenue and Market Share Analysis of SCP Group S.r.l.

    • Table Product and Service Introduction of SCP Group S.r.l.

    • Table Company Profile and Development Status of XTEL S.r.l.

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of XTEL S.r.l.

    • Figure Sales and Growth Rate Analysis of XTEL S.r.l.

    • Figure Revenue and Market Share Analysis of XTEL S.r.l.

    • Table Product and Service Introduction of XTEL S.r.l.

    • Table Company Profile and Development Status of Pivotal

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Pivotal

    • Figure Sales and Growth Rate Analysis of Pivotal

    • Figure Revenue and Market Share Analysis of Pivotal

    • Table Product and Service Introduction of Pivotal

    • Table Company Profile and Development Status of Salesforcecom, Inc

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Salesforcecom, Inc

    • Figure Sales and Growth Rate Analysis of Salesforcecom, Inc

    • Figure Revenue and Market Share Analysis of Salesforcecom, Inc

    • Table Product and Service Introduction of Salesforcecom, Inc

    • Table Company Profile and Development Status of IFM Infomaster

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of IFM Infomaster

    • Figure Sales and Growth Rate Analysis of IFM Infomaster

    • Figure Revenue and Market Share Analysis of IFM Infomaster

    • Table Product and Service Introduction of IFM Infomaster

    • Table Company Profile and Development Status of SuiteCRM

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of SuiteCRM

    • Figure Sales and Growth Rate Analysis of SuiteCRM

    • Figure Revenue and Market Share Analysis of SuiteCRM

    • Table Product and Service Introduction of SuiteCRM

    • Table Company Profile and Development Status of Oracle (Siebel CRM Systems, Inc.)

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Oracle (Siebel CRM Systems, Inc.)

    • Figure Sales and Growth Rate Analysis of Oracle (Siebel CRM Systems, Inc.)

    • Figure Revenue and Market Share Analysis of Oracle (Siebel CRM Systems, Inc.)

    • Table Product and Service Introduction of Oracle (Siebel CRM Systems, Inc.)

    • Table Company Profile and Development Status of Vtiger CRM

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Vtiger CRM

    • Figure Sales and Growth Rate Analysis of Vtiger CRM

    • Figure Revenue and Market Share Analysis of Vtiger CRM

    • Table Product and Service Introduction of Vtiger CRM

    • Table Company Profile and Development Status of Onyx Software

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Onyx Software

    • Figure Sales and Growth Rate Analysis of Onyx Software

    • Figure Revenue and Market Share Analysis of Onyx Software

    • Table Product and Service Introduction of Onyx Software

    • Table Company Profile and Development Status of Epiphany

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Epiphany

    • Figure Sales and Growth Rate Analysis of Epiphany

    • Figure Revenue and Market Share Analysis of Epiphany

    • Table Product and Service Introduction of Epiphany

    • Table Company Profile and Development Status of Business Objects

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Business Objects

    • Figure Sales and Growth Rate Analysis of Business Objects

    • Figure Revenue and Market Share Analysis of Business Objects

    • Table Product and Service Introduction of Business Objects

    • Table Company Profile and Development Status of Salesforce.com, Inc.

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Salesforce.com, Inc.

    • Figure Sales and Growth Rate Analysis of Salesforce.com, Inc.

    • Figure Revenue and Market Share Analysis of Salesforce.com, Inc.

    • Table Product and Service Introduction of Salesforce.com, Inc.

    • Table Company Profile and Development Status of ESA Software

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of ESA Software

    • Figure Sales and Growth Rate Analysis of ESA Software

    • Figure Revenue and Market Share Analysis of ESA Software

    • Table Product and Service Introduction of ESA Software

    • Table Company Profile and Development Status of SalesManager Software

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of SalesManager Software

    • Figure Sales and Growth Rate Analysis of SalesManager Software

    • Figure Revenue and Market Share Analysis of SalesManager Software

    • Table Product and Service Introduction of SalesManager Software

    • Table Company Profile and Development Status of KANA

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of KANA

    • Figure Sales and Growth Rate Analysis of KANA

    • Figure Revenue and Market Share Analysis of KANA

    • Table Product and Service Introduction of KANA

    • Table Company Profile and Development Status of Zoho Office Suite

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Zoho Office Suite

    • Figure Sales and Growth Rate Analysis of Zoho Office Suite

    • Figure Revenue and Market Share Analysis of Zoho Office Suite

    • Table Product and Service Introduction of Zoho Office Suite

    • Table Company Profile and Development Status of Amdocs ClarifyCRM

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Amdocs ClarifyCRM

    • Figure Sales and Growth Rate Analysis of Amdocs ClarifyCRM

    • Figure Revenue and Market Share Analysis of Amdocs ClarifyCRM

    • Table Product and Service Introduction of Amdocs ClarifyCRM

    • Table Company Profile and Development Status of Cegedim

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Cegedim

    • Figure Sales and Growth Rate Analysis of Cegedim

    • Figure Revenue and Market Share Analysis of Cegedim

    • Table Product and Service Introduction of Cegedim

    • Table Company Profile and Development Status of SCP Group Srl

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of SCP Group Srl

    • Figure Sales and Growth Rate Analysis of SCP Group Srl

    • Figure Revenue and Market Share Analysis of SCP Group Srl

    • Table Product and Service Introduction of SCP Group Srl

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