Live Chat Market Report

1 Report Overview

• 1.1 Product Definition and Scope

• 1.2 PEST (Political, Economic, Social and Technological) Analysis of Live Chat Market

• 1.3 Market Segment by Type

• 1.3.1 Japan Live Chat Market Size and Growth Rate of Customer Service Live Chat Systems from 2014 to 2026

• 1.3.2 Japan Live Chat Market Size and Growth Rate of Informational Service Live Chat Systems from 2014 to 2026

• 1.4 Market Segment by Application

• 1.4.1 Japan Live Chat Market Size and Growth Rate of Retail And E-Commerce from 2014 to 2026

• 1.4.2 Japan Live Chat Market Size and Growth Rate of Travel And Hospitality from 2014 to 2026

• 1.4.3 Japan Live Chat Market Size and Growth Rate of IT And Consulting from 2014 to 2026

• 1.4.4 Japan Live Chat Market Size and Growth Rate of Telecommunication from 2014 to 2026

• 1.4.5 Japan Live Chat Market Size and Growth Rate of Pharmaceutical from 2014 to 2026

• 1.5 Market Segment by Regions

• 1.5.1 Hokkaido Live Chat Consumption Market Size and Growth Rate from 2014 to 2026

• 1.5.2 Tohoku Live Chat Consumption Market Size and Growth Rate from 2014 to 2026

• 1.5.3 Kanto Live Chat Consumption Market Size and Growth Rate from 2014 to 2026

• 1.5.4 Chubu Live Chat Consumption Market Size and Growth Rate from 2014 to 2026

• 1.5.5 Kinki Live Chat Consumption Market Size and Growth Rate from 2014 to 2026

• 1.5.6 Chugoku Live Chat Consumption Market Size and Growth Rate from 2014 to 2026

• 1.5.7 Shikoku Live Chat Consumption Market Size and Growth Rate from 2014 to 2026

• 1.5.8 Kyushu Live Chat Consumption Market Size and Growth Rate from 2014 to 2026

2 Market Trends and Competitive Landscape

• 2.1 Market Trends and Dynamics

• 2.1.1 Market Challenges and Restraints

• 2.1.2 Market Opportunities and Potentials

• 2.1.3 Mergers and Acquisitions

• 2.2 Competitive Landscape Analysis

• 2.2.1 Industrial Concentration Analysis

• 2.2.2 Porter's Five Forces Analysis of the Industry

• 2.2.3 SWOT Analysis for New Entrants

3 Segmentation of Live Chat Market by Types

• 3.1 Products Development Trends of Different Types

• 3.2 Commercial Products Types of Major Vendors

• 3.3 Competitive Landscape Analysis of Different Types

• 3.4 Market Size of Live Chat by Major Types

• 3.4.1 Market Size and Growth Rate of Customer Service Live Chat Systems

• 3.4.2 Market Size and Growth Rate of Informational Service Live Chat Systems

4 Segmentation of Live Chat Market by End-Users

• 4.1 Downstream Client Analysis by End-Users

• 4.2 Competitive Landscape Analysis of Different End-Users

• 4.3 Market Potential Analysis of Different End-Users

• 4.4 Market Size of Live Chat by Major End-Users

• 4.4.1 Market Size and Growth Rate of Live Chat in Retail And E-Commerce

• 4.4.2 Market Size and Growth Rate of Live Chat in Travel And Hospitality

• 4.4.3 Market Size and Growth Rate of Live Chat in IT And Consulting

• 4.4.4 Market Size and Growth Rate of Live Chat in Telecommunication

• 4.4.5 Market Size and Growth Rate of Live Chat in Pharmaceutical

5 Market Analysis by Regions

• 5.1 Japan Live Chat Production Analysis by Regions

• 5.2 Japan Live Chat Consumption Analysis by Regions

6 Hokkaido Live Chat Landscape Analysis

• 6.1 Hokkaido Live Chat Landscape Analysis by Major Types

• 6.2 Hokkaido Live Chat Landscape Analysis by Major End-Users

7 Tohoku Live Chat Landscape Analysis

• 7.1 Tohoku Live Chat Landscape Analysis by Major Types

• 7.2 Tohoku Live Chat Landscape Analysis by Major End-Users

8 Kanto Live Chat Landscape Analysis

• 8.1 Kanto Live Chat Landscape Analysis by Major Types

• 8.2 Kanto Live Chat Landscape Analysis by Major End-Users

9 Chubu Live Chat Landscape Analysis

• 9.1 Chubu Live Chat Landscape Analysis by Major Types

• 9.2 Chubu Live Chat Landscape Analysis by Major End-Users

10 Kinki Live Chat Landscape Analysis

• 10.1 Kinki Live Chat Landscape Analysis by Major Types

• 10.2 Kinki Live Chat Landscape Analysis by Major End-Users

11 Chugoku Live Chat Landscape Analysis

• 11.1 Chugoku Live Chat Landscape Analysis by Major Types

• 11.2 Chugoku Live Chat Landscape Analysis by Major End-Users

12 Shikoku Live Chat Landscape Analysis

• 12.1 Shikoku Live Chat Landscape Analysis by Major Types

• 12.2 Shikoku Live Chat Landscape Analysis by Major End-Users

13 Kyushu Live Chat Landscape Analysis

• 13.1 Kyushu Live Chat Landscape Analysis by Major Types

• 13.2 Kyushu Live Chat Landscape Analysis by Major End-Users

14 Major Players Profiles

• 14.1 LivePerson
  

• 14.1.1 LivePerson Company Profile and Recent Development

• 14.1.2 Market Performance

• 14.1.3 Product and Service Introduction

• 14.2 Comm100
  

• 14.2.1 Comm100 Company Profile and Recent Development

• 14.2.2 Market Performance

• 14.2.3 Product and Service Introduction

• 14.3 JivoSite
  

• 14.3.1 JivoSite Company Profile and Recent Development

• 14.3.2 Market Performance

• 14.3.3 Product and Service Introduction

• 14.4 PureChat
  

• 14.4.1 PureChat Company Profile and Recent Development

• 14.4.2 Market Performance

• 14.4.3 Product and Service Introduction

• 14.5 Provide Support
  

• 14.5.1 Provide Support Company Profile and Recent Development

• 14.5.2 Market Performance

• 14.5.3 Product and Service Introduction

• 14.6 SnapEngage
  

• 14.6.1 SnapEngage Company Profile and Recent Development

• 14.6.2 Market Performance

• 14.6.3 Product and Service Introduction

• 14.7 Intercom
  

• 14.7.1 Intercom Company Profile and Recent Development

• 14.7.2 Market Performance

• 14.7.3 Product and Service Introduction

• 14.8 Kayako
  

• 14.8.1 Kayako Company Profile and Recent Development

• 14.8.2 Market Performance

• 14.8.3 Product and Service Introduction

• 14.9 LiveZilla
  

• 14.9.1 LiveZilla Company Profile and Recent Development

• 14.9.2 Market Performance

• 14.9.3 Product and Service Introduction

• 14.10 Velaro
  

• 14.10.1 Velaro Company Profile and Recent Development

• 14.10.2 Market Performance

• 14.10.3 Product and Service Introduction

• 14.11 Zendesk
  

• 14.11.1 Zendesk Company Profile and Recent Development

• 14.11.2 Market Performance

• 14.11.3 Product and Service Introduction

• 14.12 LogMeIn
  

• 14.12.1 LogMeIn Company Profile and Recent Development

• 14.12.2 Market Performance

• 14.12.3 Product and Service Introduction

• 14.13 LiveChat
  

• 14.13.1 LiveChat Company Profile and Recent Development

• 14.13.2 Market Performance

• 14.13.3 Product and Service Introduction

• 14.14 Olark
  

• 14.14.1 Olark Company Profile and Recent Development

• 14.14.2 Market Performance

• 14.14.3 Product and Service Introduction

• 14.15 UserLike
  

• 14.15.1 UserLike Company Profile and Recent Development

• 14.15.2 Market Performance

• 14.15.3 Product and Service Introduction

• 14.16 Woopra
  

• 14.16.1 Woopra Company Profile and Recent Development

• 14.16.2 Market Performance

• 14.16.3 Product and Service Introduction

• 14.17 Freshdesk
  

• 14.17.1 Freshdesk Company Profile and Recent Development

• 14.17.2 Market Performance

• 14.17.3 Product and Service Introduction

The List of Tables and Figures (Totals 107 Figures and 126 Tables)

• Figure Japan Live Chat Market Size and Growth Rate of Customer Service Live Chat Systems from 2014 to 2026

• Figure Japan Live Chat Market Size and Growth Rate of Informational Service Live Chat Systems from 2014 to 2026

• Figure Market Share by Type in 2014

• Figure Market Share by Type in 2018

• Figure Market Share by Type in 2026

• Figure Japan Live Chat Market Size and Growth Rate of Retail And E-Commerce from 2014 to 2026

• Figure Japan Live Chat Market Size and Growth Rate of Travel And Hospitality from 2014 to 2026

• Figure Japan Live Chat Market Size and Growth Rate of IT And Consulting from 2014 to 2026

• Figure Japan Live Chat Market Size and Growth Rate of Telecommunication from 2014 to 2026

• Figure Japan Live Chat Market Size and Growth Rate of Pharmaceutical from 2014 to 2026

• Figure Market Share by End-User in 2014

• Figure Market Share by End-User in 2018

• Figure Market Share by End-User in 2026

• Figure Hokkaido Live Chat Consumption Market Size and Growth Rate from 2014 to 2026

• Figure Tohoku Live Chat Consumption Market Size and Growth Rate from 2014 to 2026

• Figure Kanto Live Chat Consumption Market Size and Growth Rate from 2014 to 2026

• Figure Chubu Live Chat Consumption Market Size and Growth Rate from 2014 to 2026

• Figure Kinki Live Chat Consumption Market Size and Growth Rate from 2014 to 2026

• Figure Chugoku Live Chat Consumption Market Size and Growth Rate from 2014 to 2026

• Figure Shikoku Live Chat Consumption Market Size and Growth Rate from 2014 to 2026

• Figure Kyushu Live Chat Consumption Market Size and Growth Rate from 2014 to 2026

• Figure Development Trends and Industry Dynamics of Live Chat Industry

• Figure Market Challenges and Restraints

• Figure Market Opportunities and Potentials

• Table Mergers and Acquisition

• Figure Market Share of TOP 3 Players in 2018

• Figure Market Share of TOP 5 Players in 2018

• Figure Market Share of TOP 6 Players from 2014 to 2019

• Figure Porter's Five Forces Analysis

• Figure New Entrant SWOT Analysis

• Table Specifications of Different Types of Live Chat

• Figure Development Trends of Different Types

• Table Commercial Products Types of Major Vendors

• Figure Competitive Landscape Analysis of Different Types

• Table Consumption of Live Chat by Different Types from 2014 to 2026

• Table Consumption Share of Live Chat by Different Types from 2014 to 2026

• Figure Market Size and Growth Rate of Customer Service Live Chat Systems

• Figure Market Size and Growth Rate of Informational Service Live Chat Systems

• Table Downstream Client Analysis by End-Users

• Figure Competitive Landscape Analysis of Different End-Users

• Table Market Potential Analysis of Different End-Users

• Table Consumption of Live Chat by Different End-Users from 2014 to 2026

• Table Consumption Share of Live Chat by Different End-Users from 2014 to 2026

• Figure Japan Live Chat Market Size and Growth Rate of Retail And E-Commerce from 2014 to 2026

• Figure Japan Live Chat Market Size and Growth Rate of Travel And Hospitality from 2014 to 2026

• Figure Japan Live Chat Market Size and Growth Rate of IT And Consulting from 2014 to 2026

• Figure Japan Live Chat Market Size and Growth Rate of Telecommunication from 2014 to 2026

• Figure Japan Live Chat Market Size and Growth Rate of Pharmaceutical from 2014 to 2026

• Table Japan Live Chat Production by Regions

• Table Japan Live Chat Production Share by Regions

• Figure Japan Live Chat Production Share by Regions in 2014

• Figure Japan Live Chat Production Share by Regions in 2018

• Figure Japan Live Chat Production Share by Regions in 2026

• Table Japan Live Chat Consumption by Regions

• Table Japan Live Chat Consumption Share by Regions

• Figure Japan Live Chat Consumption Share by Regions in 2014

• Figure Japan Live Chat Consumption Share by Regions in 2018

• Figure Japan Live Chat Consumption Share by Regions in 2026

• Table Hokkaido Live Chat Consumption by Types from 2014 to 2026

• Table Hokkaido Live Chat Consumption Share by Types from 2014 to 2026

• Figure Hokkaido Live Chat Consumption Share by Types in 2014

• Figure Hokkaido Live Chat Consumption Share by Types in 2018

• Figure Hokkaido Live Chat Consumption Share by Types in 2026

• Table Hokkaido Live Chat Consumption by End-Users from 2014 to 2026

• Table Hokkaido Live Chat Consumption Share by End-Users from 2014 to 2026

• Figure Hokkaido Live Chat Consumption Share by End-Users in 2014

• Figure Hokkaido Live Chat Consumption Share by End-Users in 2018

• Figure Hokkaido Live Chat Consumption Share by End-Users in 2026

• Table Tohoku Live Chat Consumption by Types from 2014 to 2026

• Table Tohoku Live Chat Consumption Share by Types from 2014 to 2026

• Figure Tohoku Live Chat Consumption Share by Types in 2014

• Figure Tohoku Live Chat Consumption Share by Types in 2018

• Figure Tohoku Live Chat Consumption Share by Types in 2026

• Table Tohoku Live Chat Consumption by End-Users from 2014 to 2026

• Table Tohoku Live Chat Consumption Share by End-Users from 2014 to 2026

• Figure Tohoku Live Chat Consumption Share by End-Users in 2014

• Figure Tohoku Live Chat Consumption Share by End-Users in 2018

• Figure Tohoku Live Chat Consumption Share by End-Users in 2026

• Table Kanto Live Chat Consumption by Types from 2014 to 2026

• Table Kanto Live Chat Consumption Share by Types from 2014 to 2026

• Figure Kanto Live Chat Consumption Share by Types in 2014

• Figure Kanto Live Chat Consumption Share by Types in 2018

• Figure Kanto Live Chat Consumption Share by Types in 2026

• Table Kanto Live Chat Consumption by End-Users from 2014 to 2026

• Table Kanto Live Chat Consumption Share by End-Users from 2014 to 2026

• Figure Kanto Live Chat Consumption Share by End-Users in 2014

• Figure Kanto Live Chat Consumption Share by End-Users in 2018

• Figure Kanto Live Chat Consumption Share by End-Users in 2026

• Table Chubu Live Chat Consumption by Types from 2014 to 2026

• Table Chubu Live Chat Consumption Share by Types from 2014 to 2026

• Figure Chubu Live Chat Consumption Share by Types in 2014

• Figure Chubu Live Chat Consumption Share by Types in 2018

• Figure Chubu Live Chat Consumption Share by Types in 2026

• Table Chubu Live Chat Consumption by End-Users from 2014 to 2026

• Table Chubu Live Chat Consumption Share by End-Users from 2014 to 2026

• Figure Chubu Live Chat Consumption Share by End-Users in 2014

• Figure Chubu Live Chat Consumption Share by End-Users in 2018

• Figure Chubu Live Chat Consumption Share by End-Users in 2026

• Table Kinki Live Chat Consumption by Types from 2014 to 2026

• Table Kinki Live Chat Consumption Share by Types from 2014 to 2026

• Figure Kinki Live Chat Consumption Share by Types in 2014

• Figure Kinki Live Chat Consumption Share by Types in 2018

• Figure Kinki Live Chat Consumption Share by Types in 2026

• Table Kinki Live Chat Consumption by End-Users from 2014 to 2026

• Table Kinki Live Chat Consumption Share by End-Users from 2014 to 2026

• Figure Kinki Live Chat Consumption Share by End-Users in 2014

• Figure Kinki Live Chat Consumption Share by End-Users in 2018

• Figure Kinki Live Chat Consumption Share by End-Users in 2026

• Table Chugoku Live Chat Consumption by Types from 2014 to 2026

• Table Chugoku Live Chat Consumption Share by Types from 2014 to 2026

• Figure Chugoku Live Chat Consumption Share by Types in 2014

• Figure Chugoku Live Chat Consumption Share by Types in 2018

• Figure Chugoku Live Chat Consumption Share by Types in 2026

• Table Chugoku Live Chat Consumption by End-Users from 2014 to 2026

• Table Chugoku Live Chat Consumption Share by End-Users from 2014 to 2026

• Figure Chugoku Live Chat Consumption Share by End-Users in 2014

• Figure Chugoku Live Chat Consumption Share by End-Users in 2018

• Figure Chugoku Live Chat Consumption Share by End-Users in 2026

• Table Shikoku Live Chat Consumption by Types from 2014 to 2026

• Table Shikoku Live Chat Consumption Share by Types from 2014 to 2026

• Figure Shikoku Live Chat Consumption Share by Types in 2014

• Figure Shikoku Live Chat Consumption Share by Types in 2018

• Figure Shikoku Live Chat Consumption Share by Types in 2026

• Table Shikoku Live Chat Consumption by End-Users from 2014 to 2026

• Table Shikoku Live Chat Consumption Share by End-Users from 2014 to 2026

• Figure Shikoku Live Chat Consumption Share by End-Users in 2014

• Figure Shikoku Live Chat Consumption Share by End-Users in 2018

• Figure Shikoku Live Chat Consumption Share by End-Users in 2026

• Table Kyushu Live Chat Consumption by Types from 2014 to 2026

• Table Kyushu Live Chat Consumption Share by Types from 2014 to 2026

• Figure Kyushu Live Chat Consumption Share by Types in 2014

• Figure Kyushu Live Chat Consumption Share by Types in 2018

• Figure Kyushu Live Chat Consumption Share by Types in 2026

• Table Kyushu Live Chat Consumption by End-Users from 2014 to 2026

• Table Kyushu Live Chat Consumption Share by End-Users from 2014 to 2026

• Figure Kyushu Live Chat Consumption Share by End-Users in 2014

• Figure Kyushu Live Chat Consumption Share by End-Users in 2018

• Figure Kyushu Live Chat Consumption Share by End-Users in 2026

• Table Company Profile and Development Status of LivePerson

• Table Sales, Revenue, Sales Price and Gross Margin Analysis of LivePerson

• Figure Sales and Growth Rate Analysis of LivePerson

• Figure Revenue and Market Share Analysis of LivePerson

• Table Product and Service Introduction of LivePerson

• Table Company Profile and Development Status of Comm100

• Table Sales, Revenue, Sales Price and Gross Margin Analysis of Comm100

• Figure Sales and Growth Rate Analysis of Comm100

• Figure Revenue and Market Share Analysis of Comm100

• Table Product and Service Introduction of Comm100

• Table Company Profile and Development Status of JivoSite

• Table Sales, Revenue, Sales Price and Gross Margin Analysis of JivoSite

• Figure Sales and Growth Rate Analysis of JivoSite

• Figure Revenue and Market Share Analysis of JivoSite

• Table Product and Service Introduction of JivoSite

• Table Company Profile and Development Status of PureChat

• Table Sales, Revenue, Sales Price and Gross Margin Analysis of PureChat

• Figure Sales and Growth Rate Analysis of PureChat

• Figure Revenue and Market Share Analysis of PureChat

• Table Product and Service Introduction of PureChat

• Table Company Profile and Development Status of Provide Support

• Table Sales, Revenue, Sales Price and Gross Margin Analysis of Provide Support

• Figure Sales and Growth Rate Analysis of Provide Support

• Figure Revenue and Market Share Analysis of Provide Support

• Table Product and Service Introduction of Provide Support

• Table Company Profile and Development Status of SnapEngage

• Table Sales, Revenue, Sales Price and Gross Margin Analysis of SnapEngage

• Figure Sales and Growth Rate Analysis of SnapEngage

• Figure Revenue and Market Share Analysis of SnapEngage

• Table Product and Service Introduction of SnapEngage

• Table Company Profile and Development Status of Intercom

• Table Sales, Revenue, Sales Price and Gross Margin Analysis of Intercom

• Figure Sales and Growth Rate Analysis of Intercom

• Figure Revenue and Market Share Analysis of Intercom

• Table Product and Service Introduction of Intercom

• Table Company Profile and Development Status of Kayako

• Table Sales, Revenue, Sales Price and Gross Margin Analysis of Kayako

• Figure Sales and Growth Rate Analysis of Kayako

• Figure Revenue and Market Share Analysis of Kayako

• Table Product and Service Introduction of Kayako

• Table Company Profile and Development Status of LiveZilla

• Table Sales, Revenue, Sales Price and Gross Margin Analysis of LiveZilla

• Figure Sales and Growth Rate Analysis of LiveZilla

• Figure Revenue and Market Share Analysis of LiveZilla

• Table Product and Service Introduction of LiveZilla

• Table Company Profile and Development Status of Velaro

• Table Sales, Revenue, Sales Price and Gross Margin Analysis of Velaro

• Figure Sales and Growth Rate Analysis of Velaro

• Figure Revenue and Market Share Analysis of Velaro

• Table Product and Service Introduction of Velaro

• Table Company Profile and Development Status of Zendesk

• Table Sales, Revenue, Sales Price and Gross Margin Analysis of Zendesk

• Figure Sales and Growth Rate Analysis of Zendesk

• Figure Revenue and Market Share Analysis of Zendesk

• Table Product and Service Introduction of Zendesk

• Table Company Profile and Development Status of LogMeIn

• Table Sales, Revenue, Sales Price and Gross Margin Analysis of LogMeIn

• Figure Sales and Growth Rate Analysis of LogMeIn

• Figure Revenue and Market Share Analysis of LogMeIn

• Table Product and Service Introduction of LogMeIn

• Table Company Profile and Development Status of LiveChat

• Table Sales, Revenue, Sales Price and Gross Margin Analysis of LiveChat

• Figure Sales and Growth Rate Analysis of LiveChat

• Figure Revenue and Market Share Analysis of LiveChat

• Table Product and Service Introduction of LiveChat

• Table Company Profile and Development Status of Olark

• Table Sales, Revenue, Sales Price and Gross Margin Analysis of Olark

• Figure Sales and Growth Rate Analysis of Olark

• Figure Revenue and Market Share Analysis of Olark

• Table Product and Service Introduction of Olark

• Table Company Profile and Development Status of UserLike

• Table Sales, Revenue, Sales Price and Gross Margin Analysis of UserLike

• Figure Sales and Growth Rate Analysis of UserLike

• Figure Revenue and Market Share Analysis of UserLike

• Table Product and Service Introduction of UserLike

• Table Company Profile and Development Status of Woopra

• Table Sales, Revenue, Sales Price and Gross Margin Analysis of Woopra

• Figure Sales and Growth Rate Analysis of Woopra

• Figure Revenue and Market Share Analysis of Woopra

• Table Product and Service Introduction of Woopra

• Table Company Profile and Development Status of Freshdesk

• Table Sales, Revenue, Sales Price and Gross Margin Analysis of Freshdesk

• Figure Sales and Growth Rate Analysis of Freshdesk

• Figure Revenue and Market Share Analysis of Freshdesk

• Table Product and Service Introduction of Freshdesk