Customer Experience Management (CEM) Market Report

Global and Region Customer Experience Management (CEM) Market Demand & Opportunity Outlook 2022-2028

  • POSTDATE：Aug 02, 2022
  • PAGES：233
  • REPORT CODE：GMM1005617
  • REPORT SUMMARY
  • TABLE OF CONTENTS

  • The report details the trend, potential and market size of Customer Experience Management (CEM) market, and analyzes the current situation and prospects of the market from both qualitative and quantitative aspects, which can be roughly divided into three parts.

    The first part (Chapter1-7) mainly covers the qualitative analysis of Customer Experience Management (CEM)market, defines the market attractiveness level of Customer Experience Management (CEM) market through Porter's Five Forces Analysis, and summarizes the different factors in the overall environment through PEST analysis. Understand the distribution of industrial chain value in each link of industrial chain through the analysis of industrial chain structure. Thus estimate the market space of each link.

    The second part (Chapter8-12), based on the segmentation of Customer Experience Management (CEM) industry, describes the types of Customer Experience Management (CEM) market, the applications of major players and the market size, and deeply analyzes the current situation of the global Customer Experience Management (CEM) market and the development prospects and opportunities of Customer Experience Management (CEM) industry.

    The third part (Chapter14-15) includes the market positions of the major players and information on the market participants, which will help you gain a comprehensive understanding of the current competitive situation and potential growth opportunities in the market.

    As COVID-19 continues to impact the global economy in 2022, the report also considers the short - and long-term impacts of COVID-19 on the global Customer Experience Management (CEM) market in Chapter 13.

    By Player:

    • IBM

    • Oracle

    • Medallia Inc Systems

    • Nokia Networks

    • Avaya

    By Type:

    • Enterprise Feedback Management Software

    • Speech Analytics

    • Text Analytics

    • Web Analytics

    • Other Analytics

    By End-User:

    • BFSI

    • Retail

    • Healthcare

    • IT & Telecom

    • Manufacturing

    • Government

    • Energy & Utilities

    • Others

    By Geography:

    • United States

    • Europe

    • China

    • Japan

    • India

    • South Korea

  • TABLE OF CONTENT

    1 Introduction

    • 1.1 Market Definition

    • 1.2 Market Segment Analysis

    • 1.3 Market Size 2022

    • 1.4 Customer Experience Management (CEM) Market Outlook: Forecast for 2022 - 2028

    • 1.5 Pricing Analysis

    2 Executive Summary

    3 Customer Experience Management (CEM) Market Lineage Outlook

    • 3.1 Parent Market Outlook

    • 3.2 Related/Ancillary Market Outlook

    • 3.3 Penetration & Growth Prospect Mapping, 2022

    4 Market Analysis Tools: Porter's Five Forces

    • 4.1 Supplier Power

    • 4.2 Buyer Power

    • 4.3 Substitution Threat

    • 4.4 Threat of New Entrants

    • 4.5 Competitive Rivalry

    5 Customer Experience Management (CEM) Industry Analysis - PEST (Political & Legal, Economic, Social, and Technological)

    • 5.1 Political/Legal Landscape

    • 5.2 Economic Landscape

    • 5.3 Social Landscape

    • 5.4 Technology Landscape

    6 Customer Experience Management (CEM) Market - Value Chain Analysis

    • 6.1 Industry's Value Chain Analysis

    • 6.2 Product Life Cycle

    • 6.3 User Perspective Analysis

    7 Region and Country-wise Customer Experience Management (CEM) Market Analysis and Outlook to 2022

    • 7.1 Global Customer Experience Management (CEM) Consumption (2017-2022)

    • 7.2 United States Customer Experience Management (CEM) Consumption (2017-2022)

    • 7.3 Europe Customer Experience Management (CEM) Consumption (2017-2022)

    • 7.4 China Customer Experience Management (CEM) Consumption (2017-2022)

    • 7.5 Japan Customer Experience Management (CEM) Consumption (2017-2022)

    • 7.6 India Customer Experience Management (CEM) Consumption (2017-2022)

    • 7.7 South Korea Customer Experience Management (CEM) Consumption (2017-2022)

    8 Region and Country-wise Customer Experience Management (CEM) Market Analysis and Outlook to 2028

    • 8.1 Global Customer Experience Management (CEM) Consumption Forecast (2022-2028)

    • 8.2 United States Customer Experience Management (CEM) Consumption Forecast (2022-2028)

    • 8.3 Europe Customer Experience Management (CEM) Consumption Forecast (2022-2028)

    • 8.4 China Customer Experience Management (CEM) Consumption Forecast (2022-2028)

    • 8.5 Japan Customer Experience Management (CEM) Consumption Forecast (2022-2028)

    • 8.6 India Customer Experience Management (CEM) Consumption Forecast (2022-2028)

    • 8.7 South Korea Customer Experience Management (CEM) Consumption Forecast (2022-2028)

    9 Global Customer Experience Management (CEM) Market Outlook by Types and Applications to 2022

    • 9.1 Global Customer Experience Management (CEM) Consumption and Growth Rate by Type (2017-2022)

      • 9.1.1 Global Enterprise Feedback Management Software Consumption and Growth Rate (2017-2022)

      • 9.1.2 Global Speech Analytics Consumption and Growth Rate (2017-2022)

      • 9.1.3 Global Text Analytics Consumption and Growth Rate (2017-2022)

      • 9.1.4 Global Web Analytics Consumption and Growth Rate (2017-2022)

      • 9.1.5 Global Other Analytics Consumption and Growth Rate (2017-2022)

    • 9.2 Global Customer Experience Management (CEM) Consumption and Growth Rate by Application (2017-2022)

      • 9.2.1 Global BFSI Consumption and Growth Rate (2017-2022)

      • 9.2.2 Global Retail Consumption and Growth Rate (2017-2022)

      • 9.2.3 Global Healthcare Consumption and Growth Rate (2017-2022)

      • 9.2.4 Global IT & Telecom Consumption and Growth Rate (2017-2022)

      • 9.2.5 Global Manufacturing Consumption and Growth Rate (2017-2022)

      • 9.2.6 Global Government Consumption and Growth Rate (2017-2022)

      • 9.2.7 Global Energy & Utilities Consumption and Growth Rate (2017-2022)

      • 9.2.8 Global Others Consumption and Growth Rate (2017-2022)

    10 Global Customer Experience Management (CEM) Market Outlook by Types and Applications to 2028

    • 10.1 Global Customer Experience Management (CEM) Consumption Forecast and Growth Rate by Type (2022-2028)

      • 10.1.1 Global Enterprise Feedback Management Software Consumption Forecast and Growth Rate (2022-2028)

      • 10.1.2 Global Speech Analytics Consumption Forecast and Growth Rate (2022-2028)

      • 10.1.3 Global Text Analytics Consumption Forecast and Growth Rate (2022-2028)

      • 10.1.4 Global Web Analytics Consumption Forecast and Growth Rate (2022-2028)

      • 10.1.5 Global Other Analytics Consumption Forecast and Growth Rate (2022-2028)

    • 10.2 Global Customer Experience Management (CEM) Consumption Forecast and Growth Rate by Application (2022-2028)

      • 10.2.1 Global BFSI Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.2 Global Retail Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.3 Global Healthcare Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.4 Global IT & Telecom Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.5 Global Manufacturing Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.6 Global Government Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.7 Global Energy & Utilities Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.8 Global Others Consumption Forecast and Growth Rate (2022-2028)

    11 Global Customer Experience Management (CEM) Import and Export Analysis (Top 5 Countries)

    • 11.1 Global Customer Experience Management (CEM) Import by Region (Top 5 Countries) (2017-2028)

    • 11.2 Global Customer Experience Management (CEM) Export by Region (Top 5 Countries) (2017-2028)

    12 Coronavirus Disease (COVID-19) Impact

    • 12.1 Industry Impact Analysis

    • 12.2 Customer Experience Management (CEM) Market Outlook to 2028 - COVID-19 Affected Forecasts

    13 Competition Matrix

    • 13.1 Target Markets

    • 13.2 Comprehensive Analysis of Products in Competitive Markets

    14 Global Customer Experience Management (CEM) Market Competitive Analysis

    • 14.1 IBM

      • 14.1.1 IBM Company Details

      • 14.1.2 IBM Customer Experience Management (CEM) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.1.3 IBM Customer Experience Management (CEM) Product and Service

    • 14.2 Oracle

      • 14.2.1 Oracle Company Details

      • 14.2.2 Oracle Customer Experience Management (CEM) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.2.3 Oracle Customer Experience Management (CEM) Product and Service

    • 14.3 Medallia Inc Systems

      • 14.3.1 Medallia Inc Systems Company Details

      • 14.3.2 Medallia Inc Systems Customer Experience Management (CEM) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.3.3 Medallia Inc Systems Customer Experience Management (CEM) Product and Service

    • 14.4 Nokia Networks

      • 14.4.1 Nokia Networks Company Details

      • 14.4.2 Nokia Networks Customer Experience Management (CEM) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.4.3 Nokia Networks Customer Experience Management (CEM) Product and Service

    • 14.5 Avaya

      • 14.5.1 Avaya Company Details

      • 14.5.2 Avaya Customer Experience Management (CEM) Sales, Price, Value and Gross Profit (2017-2022)

      • 14.5.3 Avaya Customer Experience Management (CEM) Product and Service

    15 Appendix


    TABLE OF CHARTS

    • Table Definition of Customer Experience Management (CEM)

    • Figure Customer Experience Management (CEM) Picture

    • Table Global Customer Experience Management (CEM) Market Size and Forecast 2022 - 2028 (USD million)

    • Figure Global Customer Experience Management (CEM) Market Size and Forecast 2022 - 2028 (USD million)

    • Figure Global Customer Experience Management (CEM) Market: Year-over-year Growth 2022 - 2028 (%)

    • Table Parent Market Analysis

    • Figure Parent Market Price

    • Table Related/Ancillary Market Outlook Analysis

    • Table Supplier Power Analysis

    • Table Buyer Power Analysis

    • Table Substitution Threat Analysis

    • Table Threat of New Entrants Analysis

    • Table Competitive Rivalry Analysis

    • Figure Global Customer Experience Management (CEM) Consumption by Country (2017-2022)

    • Figure United States Customer Experience Management (CEM) Consumption and Growth Rate (2017-2022)

    • Table Europe Customer Experience Management (CEM) Consumption and Growth Rate (2017-2022)

    • Figure China Customer Experience Management (CEM) Consumption and Growth Rate (2017-2022)

    • Figure Japan Customer Experience Management (CEM) Consumption and Growth Rate (2017-2022)

    • Figure India Customer Experience Management (CEM) Consumption and Growth Rate (2017-2022)

    • Figure South Korea Customer Experience Management (CEM) Consumption and Growth Rate (2017-2022)

    • Figure Global Customer Experience Management (CEM) Consumption Forecast by Country (2022-2028)

    • Figure United States Customer Experience Management (CEM) Consumption Forecast and Growth Rate (2022-2028)

    • Table Europe Customer Experience Management (CEM) Consumption Forecast and Growth Rate (2022-2028)

    • Figure China Customer Experience Management (CEM) Consumption Forecast and Growth Rate (2022-2028)

    • Figure Japan Customer Experience Management (CEM) Consumption Forecast and Growth Rate (2022-2028)

    • Figure India Customer Experience Management (CEM) Consumption Forecast and Growth Rate (2022-2028)

    • Figure South Korea Customer Experience Management (CEM) Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Enterprise Feedback Management Software Consumption and Growth Rate (2017-2022)

    • Figure Global Speech Analytics Consumption and Growth Rate (2017-2022)

    • Figure Global Text Analytics Consumption and Growth Rate (2017-2022)

    • Figure Global Web Analytics Consumption and Growth Rate (2017-2022)

    • Figure Global Other Analytics Consumption and Growth Rate (2017-2022)

    • Figure Global BFSI Consumption and Growth Rate (2017-2022)

    • Figure Global Retail Consumption and Growth Rate (2017-2022)

    • Figure Global Healthcare Consumption and Growth Rate (2017-2022)

    • Figure Global IT & Telecom Consumption and Growth Rate (2017-2022)

    • Figure Global Manufacturing Consumption and Growth Rate (2017-2022)

    • Figure Global Government Consumption and Growth Rate (2017-2022)

    • Figure Global Energy & Utilities Consumption and Growth Rate (2017-2022)

    • Figure Global Others Consumption and Growth Rate (2017-2022)

    • Figure Global Enterprise Feedback Management Software Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Speech Analytics Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Text Analytics Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Web Analytics Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Other Analytics Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global BFSI Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Retail Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Healthcare Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global IT & Telecom Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Manufacturing Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Government Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Energy & Utilities Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Others Consumption Forecast and Growth Rate (2022-2028)

    • Table Global Customer Experience Management (CEM) Import by Region (Top 5 Countries) (2017-2028)

    • Table Global Customer Experience Management (CEM) Export by Region (Top 5 Countries) (2017-2028)

    • Table IBM (Foundation Year, Company Profile and etc.)

    • Table IBM Customer Experience Management (CEM) Sales, Price, Value and Gross Profit (2017-2022)

    • Table IBM Customer Experience Management (CEM) Product and Service

    • Table Oracle (Foundation Year, Company Profile and etc.)

    • Table Oracle Customer Experience Management (CEM) Sales, Price, Value and Gross Profit (2017-2022)

    • Table Oracle Customer Experience Management (CEM) Product and Service

    • Table Medallia Inc Systems (Foundation Year, Company Profile and etc.)

    • Table Medallia Inc Systems Customer Experience Management (CEM) Sales, Price, Value and Gross Profit (2017-2022)

    • Table Medallia Inc Systems Customer Experience Management (CEM) Product and Service

    • Table Nokia Networks (Foundation Year, Company Profile and etc.)

    • Table Nokia Networks Customer Experience Management (CEM) Sales, Price, Value and Gross Profit (2017-2022)

    • Table Nokia Networks Customer Experience Management (CEM) Product and Service

    • Table Avaya (Foundation Year, Company Profile and etc.)

    • Table Avaya Customer Experience Management (CEM) Sales, Price, Value and Gross Profit (2017-2022)

    • Table Avaya Customer Experience Management (CEM) Product and Service


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