Customer Experience (CX) Software Market Report

Global and Region Customer Experience (CX) Software Market Demand & Opportunity Outlook 2022-2028

  • POSTDATE：Aug 02, 2022
  • PAGES：217
  • REPORT CODE：GMM1003843
  • REPORT SUMMARY
  • TABLE OF CONTENTS

  • The report details the trend, potential and market size of Customer Experience (CX) Software market, and analyzes the current situation and prospects of the market from both qualitative and quantitative aspects, which can be roughly divided into three parts.

    The first part (Chapter1-7) mainly covers the qualitative analysis of Customer Experience (CX) Softwaremarket, defines the market attractiveness level of Customer Experience (CX) Software market through Porter's Five Forces Analysis, and summarizes the different factors in the overall environment through PEST analysis. Understand the distribution of industrial chain value in each link of industrial chain through the analysis of industrial chain structure. Thus estimate the market space of each link.

    The second part (Chapter8-12), based on the segmentation of Customer Experience (CX) Software industry, describes the types of Customer Experience (CX) Software market, the applications of major players and the market size, and deeply analyzes the current situation of the global Customer Experience (CX) Software market and the development prospects and opportunities of Customer Experience (CX) Software industry.

    The third part (Chapter14-15) includes the market positions of the major players and information on the market participants, which will help you gain a comprehensive understanding of the current competitive situation and potential growth opportunities in the market.

    As COVID-19 continues to impact the global economy in 2022, the report also considers the short - and long-term impacts of COVID-19 on the global Customer Experience (CX) Software market in Chapter 13.

    By Player:

    • IBM

    • Gemius

    • UserZoom

    • ClickTale

    • SAS

    • Clarabridge

    • Kana

    • UsabilityTools

    • Maxymiser

    • Adobe

    • HubSpot

    • UX360

    • Medallia

    • Satmetrix

    • ResponseTek

    • Zendesk

    By Type:

    • On-Premise

    • Cloud-Based

    By End-User:

    • BFSI

    • Retail and eCommerce

    • Healthcare and Life Sciences

    • Manufacturing

    • Energy and Utilities

    • Telecom and IT

    • Media and Entertainment

    • Others

    By Geography:

    • United States

    • Europe

    • China

    • Japan

    • India

    • South Korea

  • TABLE OF CONTENT

    1 Introduction

    • 1.1 Market Definition

    • 1.2 Market Segment Analysis

    • 1.3 Market Size 2022

    • 1.4 Customer Experience (CX) Software Market Outlook: Forecast for 2022 - 2028

    • 1.5 Pricing Analysis

    2 Executive Summary

    3 Customer Experience (CX) Software Market Lineage Outlook

    • 3.1 Parent Market Outlook

    • 3.2 Related/Ancillary Market Outlook

    • 3.3 Penetration & Growth Prospect Mapping, 2022

    4 Market Analysis Tools: Porter's Five Forces

    • 4.1 Supplier Power

    • 4.2 Buyer Power

    • 4.3 Substitution Threat

    • 4.4 Threat of New Entrants

    • 4.5 Competitive Rivalry

    5 Customer Experience (CX) Software Industry Analysis - PEST (Political & Legal, Economic, Social, and Technological)

    • 5.1 Political/Legal Landscape

    • 5.2 Economic Landscape

    • 5.3 Social Landscape

    • 5.4 Technology Landscape

    6 Customer Experience (CX) Software Market - Value Chain Analysis

    • 6.1 Industry's Value Chain Analysis

    • 6.2 Product Life Cycle

    • 6.3 User Perspective Analysis

    7 Region and Country-wise Customer Experience (CX) Software Market Analysis and Outlook to 2022

    • 7.1 Global Customer Experience (CX) Software Consumption (2017-2022)

    • 7.2 United States Customer Experience (CX) Software Consumption (2017-2022)

    • 7.3 Europe Customer Experience (CX) Software Consumption (2017-2022)

    • 7.4 China Customer Experience (CX) Software Consumption (2017-2022)

    • 7.5 Japan Customer Experience (CX) Software Consumption (2017-2022)

    • 7.6 India Customer Experience (CX) Software Consumption (2017-2022)

    • 7.7 South Korea Customer Experience (CX) Software Consumption (2017-2022)

    8 Region and Country-wise Customer Experience (CX) Software Market Analysis and Outlook to 2028

    • 8.1 Global Customer Experience (CX) Software Consumption Forecast (2022-2028)

    • 8.2 United States Customer Experience (CX) Software Consumption Forecast (2022-2028)

    • 8.3 Europe Customer Experience (CX) Software Consumption Forecast (2022-2028)

    • 8.4 China Customer Experience (CX) Software Consumption Forecast (2022-2028)

    • 8.5 Japan Customer Experience (CX) Software Consumption Forecast (2022-2028)

    • 8.6 India Customer Experience (CX) Software Consumption Forecast (2022-2028)

    • 8.7 South Korea Customer Experience (CX) Software Consumption Forecast (2022-2028)

    9 Global Customer Experience (CX) Software Market Outlook by Types and Applications to 2022

    • 9.1 Global Customer Experience (CX) Software Consumption and Growth Rate by Type (2017-2022)

      • 9.1.1 Global On-Premise Consumption and Growth Rate (2017-2022)

      • 9.1.2 Global Cloud-Based Consumption and Growth Rate (2017-2022)

    • 9.2 Global Customer Experience (CX) Software Consumption and Growth Rate by Application (2017-2022)

      • 9.2.1 Global BFSI Consumption and Growth Rate (2017-2022)

      • 9.2.2 Global Retail and eCommerce Consumption and Growth Rate (2017-2022)

      • 9.2.3 Global Healthcare and Life Sciences Consumption and Growth Rate (2017-2022)

      • 9.2.4 Global Manufacturing Consumption and Growth Rate (2017-2022)

      • 9.2.5 Global Energy and Utilities Consumption and Growth Rate (2017-2022)

      • 9.2.6 Global Telecom and IT Consumption and Growth Rate (2017-2022)

      • 9.2.7 Global Media and Entertainment Consumption and Growth Rate (2017-2022)

      • 9.2.8 Global Others Consumption and Growth Rate (2017-2022)

    10 Global Customer Experience (CX) Software Market Outlook by Types and Applications to 2028

    • 10.1 Global Customer Experience (CX) Software Consumption Forecast and Growth Rate by Type (2022-2028)

      • 10.1.1 Global On-Premise Consumption Forecast and Growth Rate (2022-2028)

      • 10.1.2 Global Cloud-Based Consumption Forecast and Growth Rate (2022-2028)

    • 10.2 Global Customer Experience (CX) Software Consumption Forecast and Growth Rate by Application (2022-2028)

      • 10.2.1 Global BFSI Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.2 Global Retail and eCommerce Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.3 Global Healthcare and Life Sciences Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.4 Global Manufacturing Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.5 Global Energy and Utilities Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.6 Global Telecom and IT Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.7 Global Media and Entertainment Consumption Forecast and Growth Rate (2022-2028)

      • 10.2.8 Global Others Consumption Forecast and Growth Rate (2022-2028)

    11 Global Customer Experience (CX) Software Import and Export Analysis (Top 5 Countries)

    • 11.1 Global Customer Experience (CX) Software Import by Region (Top 5 Countries) (2017-2028)

    • 11.2 Global Customer Experience (CX) Software Export by Region (Top 5 Countries) (2017-2028)

    12 Coronavirus Disease (COVID-19) Impact

    • 12.1 Industry Impact Analysis

    • 12.2 Customer Experience (CX) Software Market Outlook to 2028 - COVID-19 Affected Forecasts

    13 Competition Matrix

    • 13.1 Target Markets

    • 13.2 Comprehensive Analysis of Products in Competitive Markets

    14 Global Customer Experience (CX) Software Market Competitive Analysis

    • 14.1 IBM

      • 14.1.1 IBM Company Details

      • 14.1.2 IBM Customer Experience (CX) Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.1.3 IBM Customer Experience (CX) Software Product and Service

    • 14.2 Gemius

      • 14.2.1 Gemius Company Details

      • 14.2.2 Gemius Customer Experience (CX) Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.2.3 Gemius Customer Experience (CX) Software Product and Service

    • 14.3 UserZoom

      • 14.3.1 UserZoom Company Details

      • 14.3.2 UserZoom Customer Experience (CX) Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.3.3 UserZoom Customer Experience (CX) Software Product and Service

    • 14.4 ClickTale

      • 14.4.1 ClickTale Company Details

      • 14.4.2 ClickTale Customer Experience (CX) Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.4.3 ClickTale Customer Experience (CX) Software Product and Service

    • 14.5 SAS

      • 14.5.1 SAS Company Details

      • 14.5.2 SAS Customer Experience (CX) Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.5.3 SAS Customer Experience (CX) Software Product and Service

    • 14.6 Clarabridge

      • 14.6.1 Clarabridge Company Details

      • 14.6.2 Clarabridge Customer Experience (CX) Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.6.3 Clarabridge Customer Experience (CX) Software Product and Service

    • 14.7 Kana

      • 14.7.1 Kana Company Details

      • 14.7.2 Kana Customer Experience (CX) Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.7.3 Kana Customer Experience (CX) Software Product and Service

    • 14.8 UsabilityTools

      • 14.8.1 UsabilityTools Company Details

      • 14.8.2 UsabilityTools Customer Experience (CX) Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.8.3 UsabilityTools Customer Experience (CX) Software Product and Service

    • 14.9 Maxymiser

      • 14.9.1 Maxymiser Company Details

      • 14.9.2 Maxymiser Customer Experience (CX) Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.9.3 Maxymiser Customer Experience (CX) Software Product and Service

    • 14.10 Adobe

      • 14.10.1 Adobe Company Details

      • 14.10.2 Adobe Customer Experience (CX) Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.10.3 Adobe Customer Experience (CX) Software Product and Service

    • 14.11 HubSpot

      • 14.11.1 HubSpot Company Details

      • 14.11.2 HubSpot Customer Experience (CX) Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.11.3 HubSpot Customer Experience (CX) Software Product and Service

    • 14.12 UX360

      • 14.12.1 UX360 Company Details

      • 14.12.2 UX360 Customer Experience (CX) Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.12.3 UX360 Customer Experience (CX) Software Product and Service

    • 14.13 Medallia

      • 14.13.1 Medallia Company Details

      • 14.13.2 Medallia Customer Experience (CX) Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.13.3 Medallia Customer Experience (CX) Software Product and Service

    • 14.14 Satmetrix

      • 14.14.1 Satmetrix Company Details

      • 14.14.2 Satmetrix Customer Experience (CX) Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.14.3 Satmetrix Customer Experience (CX) Software Product and Service

    • 14.15 ResponseTek

      • 14.15.1 ResponseTek Company Details

      • 14.15.2 ResponseTek Customer Experience (CX) Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.15.3 ResponseTek Customer Experience (CX) Software Product and Service

    • 14.16 Zendesk

      • 14.16.1 Zendesk Company Details

      • 14.16.2 Zendesk Customer Experience (CX) Software Sales, Price, Value and Gross Profit (2017-2022)

      • 14.16.3 Zendesk Customer Experience (CX) Software Product and Service

    15 Appendix


    TABLE OF CHARTS

    • Table Definition of Customer Experience (CX) Software

    • Figure Customer Experience (CX) Software Picture

    • Table Global Customer Experience (CX) Software Market Size and Forecast 2022 - 2028 (USD million)

    • Figure Global Customer Experience (CX) Software Market Size and Forecast 2022 - 2028 (USD million)

    • Figure Global Customer Experience (CX) Software Market: Year-over-year Growth 2022 - 2028 (%)

    • Table Parent Market Analysis

    • Figure Parent Market Price

    • Table Related/Ancillary Market Outlook Analysis

    • Table Supplier Power Analysis

    • Table Buyer Power Analysis

    • Table Substitution Threat Analysis

    • Table Threat of New Entrants Analysis

    • Table Competitive Rivalry Analysis

    • Figure Global Customer Experience (CX) Software Consumption by Country (2017-2022)

    • Figure United States Customer Experience (CX) Software Consumption and Growth Rate (2017-2022)

    • Table Europe Customer Experience (CX) Software Consumption and Growth Rate (2017-2022)

    • Figure China Customer Experience (CX) Software Consumption and Growth Rate (2017-2022)

    • Figure Japan Customer Experience (CX) Software Consumption and Growth Rate (2017-2022)

    • Figure India Customer Experience (CX) Software Consumption and Growth Rate (2017-2022)

    • Figure South Korea Customer Experience (CX) Software Consumption and Growth Rate (2017-2022)

    • Figure Global Customer Experience (CX) Software Consumption Forecast by Country (2022-2028)

    • Figure United States Customer Experience (CX) Software Consumption Forecast and Growth Rate (2022-2028)

    • Table Europe Customer Experience (CX) Software Consumption Forecast and Growth Rate (2022-2028)

    • Figure China Customer Experience (CX) Software Consumption Forecast and Growth Rate (2022-2028)

    • Figure Japan Customer Experience (CX) Software Consumption Forecast and Growth Rate (2022-2028)

    • Figure India Customer Experience (CX) Software Consumption Forecast and Growth Rate (2022-2028)

    • Figure South Korea Customer Experience (CX) Software Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global On-Premise Consumption and Growth Rate (2017-2022)

    • Figure Global Cloud-Based Consumption and Growth Rate (2017-2022)

    • Figure Global BFSI Consumption and Growth Rate (2017-2022)

    • Figure Global Retail and eCommerce Consumption and Growth Rate (2017-2022)

    • Figure Global Healthcare and Life Sciences Consumption and Growth Rate (2017-2022)

    • Figure Global Manufacturing Consumption and Growth Rate (2017-2022)

    • Figure Global Energy and Utilities Consumption and Growth Rate (2017-2022)

    • Figure Global Telecom and IT Consumption and Growth Rate (2017-2022)

    • Figure Global Media and Entertainment Consumption and Growth Rate (2017-2022)

    • Figure Global Others Consumption and Growth Rate (2017-2022)

    • Figure Global On-Premise Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Cloud-Based Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global BFSI Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Retail and eCommerce Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Healthcare and Life Sciences Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Manufacturing Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Energy and Utilities Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Telecom and IT Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Media and Entertainment Consumption Forecast and Growth Rate (2022-2028)

    • Figure Global Others Consumption Forecast and Growth Rate (2022-2028)

    • Table Global Customer Experience (CX) Software Import by Region (Top 5 Countries) (2017-2028)

    • Table Global Customer Experience (CX) Software Export by Region (Top 5 Countries) (2017-2028)

    • Table IBM (Foundation Year, Company Profile and etc.)

    • Table IBM Customer Experience (CX) Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table IBM Customer Experience (CX) Software Product and Service

    • Table Gemius (Foundation Year, Company Profile and etc.)

    • Table Gemius Customer Experience (CX) Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table Gemius Customer Experience (CX) Software Product and Service

    • Table UserZoom (Foundation Year, Company Profile and etc.)

    • Table UserZoom Customer Experience (CX) Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table UserZoom Customer Experience (CX) Software Product and Service

    • Table ClickTale (Foundation Year, Company Profile and etc.)

    • Table ClickTale Customer Experience (CX) Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table ClickTale Customer Experience (CX) Software Product and Service

    • Table SAS (Foundation Year, Company Profile and etc.)

    • Table SAS Customer Experience (CX) Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table SAS Customer Experience (CX) Software Product and Service

    • Table Clarabridge (Foundation Year, Company Profile and etc.)

    • Table Clarabridge Customer Experience (CX) Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table Clarabridge Customer Experience (CX) Software Product and Service

    • Table Kana (Foundation Year, Company Profile and etc.)

    • Table Kana Customer Experience (CX) Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table Kana Customer Experience (CX) Software Product and Service

    • Table UsabilityTools (Foundation Year, Company Profile and etc.)

    • Table UsabilityTools Customer Experience (CX) Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table UsabilityTools Customer Experience (CX) Software Product and Service

    • Table Maxymiser (Foundation Year, Company Profile and etc.)

    • Table Maxymiser Customer Experience (CX) Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table Maxymiser Customer Experience (CX) Software Product and Service

    • Table Adobe (Foundation Year, Company Profile and etc.)

    • Table Adobe Customer Experience (CX) Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table Adobe Customer Experience (CX) Software Product and Service

    • Table HubSpot (Foundation Year, Company Profile and etc.)

    • Table HubSpot Customer Experience (CX) Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table HubSpot Customer Experience (CX) Software Product and Service

    • Table UX360 (Foundation Year, Company Profile and etc.)

    • Table UX360 Customer Experience (CX) Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table UX360 Customer Experience (CX) Software Product and Service

    • Table Medallia (Foundation Year, Company Profile and etc.)

    • Table Medallia Customer Experience (CX) Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table Medallia Customer Experience (CX) Software Product and Service

    • Table Satmetrix (Foundation Year, Company Profile and etc.)

    • Table Satmetrix Customer Experience (CX) Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table Satmetrix Customer Experience (CX) Software Product and Service

    • Table ResponseTek (Foundation Year, Company Profile and etc.)

    • Table ResponseTek Customer Experience (CX) Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table ResponseTek Customer Experience (CX) Software Product and Service

    • Table Zendesk (Foundation Year, Company Profile and etc.)

    • Table Zendesk Customer Experience (CX) Software Sales, Price, Value and Gross Profit (2017-2022)

    • Table Zendesk Customer Experience (CX) Software Product and Service


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